Aldershot

Customer Help points are located on every platform

Vending machines on platform 1 and another on platform 2/3 that offer chocolates, soft drinks and water. There is also a coffee shop (coffee bean) in front of the station that sells hot and cold drinks, pastries, snacks and hot sandwiches.

Platforms 1 & 2/3. Waiting rooms are heated and seating complies with the Joint Code of Practice. All waiting rooms have step-free access.

Weekend tickets available after 1200 noon Fridays £7.90.

Off Peak from 1600 Monday to Friday

Station Forecourt by bus station

Information to plan your onward journey is available in a printable format here

The National key toilets are located on Platform 1 near the subway; these toilets are operated by a radar key. A radar key is available from station staff upon request. The accessible toilet is available during station staffed hours. 

Step-free category A Station. This station has step-free access to all platforms. Level access to Platform 1. Lifts to Platforms 2/3

Please be aware that this station has no tactile paving on the platform edge.

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - until 23:55 Monday to Saturday, and 23:00 Sunday. Please make yourself known to staff at the Ticket Gateline. After 23:55 (23:00 Sundays) please wait by the Assisted Boarding Point on the platform/s and boarding and alighting assistance can be provided by the Guard on board the train, who will step out onto the platform when the train arrives. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. After staffing hours, you can use our 24 hour Assisted Boarding Points service via WhatsApp or Telephone: 0800 528 6599. More information here: here

Meeting point for assistance - gateline. Assisted Boarding Point on platforms after staffing hours. 

A ramp to board the train is available at all times, both for pre-booked and Turn Up and Go assistance.