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Southeastern
  • Accessible travel
  • Accessibility tools
  • Buy tickets
  • Check live train times
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  • Live Map

  • Buy tickets
  • Check live train times
  • Claim Delay Repay
  • Accessible travel
  • Live Map

Ticket types

  • Key icon Key Smartcard tickets
  • arrows pointing in opposite directions icon Flexi Season tickets
  • ticket on top of a phone icon Digital train tickets
  • ticket on top of a phone icon eTickets
  • ticket on top of a phone icon sTickets
  • train card icon Season tickets
  • calendar icon Advance train tickets
  • cresent moon with stars icon Off-Peak train tickets
  • cresent moon with stars icon Super Off-Peak train tickets
  • clock icon Anytime train tickets
  • pay as you go icon Pay as you go

Railcards

  • railcard over the top of a phone icon Network Railcard
  • railcard over the top of a phone icon Senior Railcard
  • railcard over the top of a phone icon Two Together Railcard
  • railcard over the top of a phone icon 16-17 Saver Railcard
  • railcard over the top of a phone icon 16-25 Railcard
  • railcard over the top of a phone icon 26-30 Railcard
  • railcard over the top of a phone icon Family & Friends Railcard
  • railcard over the top of a phone icon Disabled Railcard
  • railcard over the top of a phone icon Veterans Railcard

Ways to Save

  • pound sign in roundel icon More Ways to Save
  • railcard over the top of a phone icon Save 1/3 with Digital Railcards
  • two adults with a kid icon Kids for a quid
  • group of people icon Group Travel
  • group of people icon GroupSave
  • clock icon Weekender train tickets
  • bus icon PlusBus tickets
  • front of a train icon Kent Rover

Ticket support

  • pound sign in roundel icon Ways to pay
  • question mark in roundel icon Tickets explained
  • train card icon Season Ticket Calculator
  • pound sign roundel with an arrow pointing backwards icon Delay Repay
  • pound sign roundel with an arrow pointing backwards icon Refunds

Service Updates

  • triangle warning sign with exclamation icon Service disruption
  • info transmit icon Live train times
  • triangle warning sign with exclamation icon Engineering work
  • bus icon Rail replacement bus services
  • bell icon Journey alerts

Plan Your Journey

  • timetable icon Timetables
  • leaves falling icon Autumn weather
  • smartphone icon Southeastern app
  • person sat on a train seat icon SeatFinder
  • question mark in a speech bubble icon Travel support
  • map icon Explore our network
  • timetable icon Daytime inspections
  • front of a train icon Better journeys

Station Information

  • map icon Southeastern train stations
  • P parking sign icon Car parking
  • emergency box with cross icon Defibrillators

On board the train

  • bicycle icon Bicycles and scooters
  • two adults with a kid icon Travelling with children
  • luggage icon Luggage
  • wifi icon WiFi

Popular destinations

  • Trains to Canterbury
  • Trains to Margate
  • Trains to Whitstable
  • Trains to Hastings
  • Trains to Tunbridge Wells
  • Trains to London Victoria
  • Trains to Heritage Railways
  • Trains to Dover
  • Trains to Deal
  • Trains to St Pancras International

Popular routes

  • two dots connected by a curved line icon Ashford International to London St Pancras
  • two dots connected by a curved line icon Canterbury West to London St Pancras
  • two dots connected by a curved line icon Bromley to Victoria
  • two dots connected by a curved line icon Maidstone East to London Victoria
  • two dots connected by a curved line icon Orpington to London Charing Cross
  • two dots connected by a curved line icon Ebbsfleet International to London St Pancras
  • two dots connected by a curved line icon London Bridge to Orpington
  • two dots connected by a curved line icon London to Hastings
  • two dots connected by a curved line icon London Victoria to Bromley South
  • two dots connected by a curved line icon Ashford International to Canterbury West

Popular days out

  • person walking with a stick near a beach icon Coastal walks
  • person walking with a stick near trees icon Countryside & park walks
  • mountains depicting the outdoors icon Kent Downs
  • sun rising over waves icon Beaches in Kent & East Sussex
  • person walking with a stick near trees icon Nature walks
  • person waliking with a stick near a castle icon Heritage walks
  • castle icon Castles, Palaces & Parks

Travel Inspiration

  • drop a pin icon Popular destinations
  • two adults with a kid icon Events and things to do
  • mountains depicting the outdoors icon Local escapes
  • microphone icon Hop On Board podcast
  • star icon Rewards

Refunds & Compensation

  • pound sign roundel with an arrow pointing backwards icon Refunds
  • pound sign roundel with an arrow pointing backwards icon Delay Repay

Support

  • question mark in roundel icon FAQs
  • accessibility logo Accessible travel
  • bag with a question mark icon Lost property
  • eye icon Eyewitness
  • train with a warning sign icon Rail Ombudsman

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    1. Home
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    3. On Board FAQs
    4. WiFi FAQs
    • Buy tickets
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    WiFi

    Got a question about how you can stay connected?

    Yes, you can enjoy free WiFi onboard all Southeastern trains.

    Connect to ‘Southeastern_WiFi’. 

    Registering to use free WiFi is very common. Most train operators will ask you to register to use their free WiFi, as will places like pubs, restaurants and shops.

    We want to engage with our customers, and this change will help us improve the experience of using our free WiFi.

    You only need to register once and your details will be remembered, so subsequent uses will just need your email address, making the free WiFi readily accessible for all customers.

    If you have any issues with or concerns about registering, please contact Southeastern Customer Services, and please be sure to check out our Privacy Policy.

    You are entitled to 75MB per day, and 100MB on our highspeed services. Usage allowance is per device. 

    Visit our WiFi page for more information on your data entitlement.

    Yes, streaming audio or video is not recommended. 

    You will also be unable to view any adult or illegal content, or open any large files. 

    You can now stay connected while travelling through the tunnel between Stratford International and St. Pancras International. 

    We are working with industry partners to improve connectivity in the tunnels on our other routes.

     

    If you’re having any issues with the WiFi, please call 0208 028 0393 or email southeastern.support@icomera.com

    If you’re still unsatisfied or you feel that your issues are not resolved, please contact our Customer Services team either by filling out our Contact Us form or by calling 0345 322 7021 (calls are charged at local rate and may be recorded).

    A real-time data usage bar is available on our WiFi landing page for you to track (this can also be opened in a separate window). 

    Many apps have regular updates, which could update in the background and impact your free data allowance without you realising. To make sure this doesn't happen you should deactivate 'automatic updates' on your device. 

    Please visit our WiFi page and download the 'Southeastern WiFi Map'.

    Our Privacy Policy details how we handle your information to keep it safe, when we might share or disclose it and how it is stored in alignment to the Generation Data Protection Regulation. For more information visit the Southeastern Privacy Policy. 

    The data you provide will not be shared with any third-party organisations and you can opt-out of receiving marketing information. 

    Your data will only be accessed if you’re flagged as viewing or downloading illegal or adult material. 

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    Southeastern is the trading name of SE Trains Limited. Registered in England under company number 03266762. Registered office address: Second Floor, 4 More London Riverside, London SE1 2AU

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