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Connect to ‘Southeastern_WiFi’. 

You are entitled to 75MB per day, and 100MB on our high-speed services. 

Usage allowance is per device. 

If you reach your limit you will continue to have WiFi access, but it will be at a slower speed. It isn't possible to purchase more data. 

The table below shows an average estimate of what is covered:

 Activity    Data usage 
1 hour of instant messaging (text only)  1MB
3 social media uploads with photos  1MB
Download 50 emails (with no attachments)  1MB
Download 3 emails with standard attachments  1MB
Streaming HD video for 1 minute  5MB
Browsing for 1 hour  15MB

Yes, streaming audio or video is not recommended. 

You will also be unable to view any adult or illegal content, or open any large files. 

A real-time data usage bar is available on our WiFi landing page for you to track (this can also be opened in a separate window). 

Many apps have regular updates, which could update in the background and impact your free data allowance without you realising. To make sure this doesn't happen you should deactivate 'automatic updates' on your device. 

Our Privacy Policy details how we handle your information to keep it safe, when we might share or disclose it and how it is stored in alignment to the Generation Data Protection Regulation. For more information visit the Southeastern Privacy Policy

The data you provide will not be shared with any third-party organisations and you can opt-out of receiving marketing information. 

Your data will only be accessed if you’re flagged as viewing or downloading illegal or adult material. 

No – free Southeastern WiFi is only available onboard our trains. 

Yes – you can now stay connected while travelling through the tunnel between Stratford International and St. Pancras International.

We are working with industry partners to improve connectivity in the other tunnels on our high-speed routes. 

If you’re having any issues with the WiFi please call 0208 028 0393 or email

If you’re still unsatisfied, or you feel that your issues are not resolved, please contact our Customer Services team by filling out our Contact Us form, or call on 0345 322 7021 (calls are charged at local rate and may be recorded)

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