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Southeastern

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How are we doing?

Punctuality is hugely important to us, because we know how frustrating delays and cancellations can be.

From April 1 2019, we started monitoring how punctual our services are by using the On Time Measure, in common with the rest of the railway. This measure records punctuality to the minute at every station, and not just the final destination of the train, to within 59 seconds.

Our franchise also requires us to report punctuality using the Public Performance Measure (PPM). PPM is measured by the percentage of trains we run on time against our planned timetable. For this purpose, only trains that run their entire planned route and arrive within five minutes of their planned arrival time are considered on time. For now, we’ll be publishing both the On Time and PPM measures.

We measure our punctuality in four-week long periods, with 13 periods being reported each year. The reporting year starts in April with Period 1. You will be able to see the most up to date figures here as soon as they become available.

You can find out more about the industry's current official measure of punctuality on the Network Rail website.

Current Period: Period 12

1 - 29 February 2020

New Punctuality measure

 Period 12 On Time graph this year

Period 12 On Time table this year

Performance over the Last Year

1 to 29 February 2020

New Punctuality measure

Period 12 On Time graph last year

Period 12 On Time table last year


Improving performance on Southeastern

We’re dedicated to providing you with the most reliable rail service possible. Our Joint Performance Strategy, published by Southeastern and Network Rail, demonstrates this commitment to improving the reliability of our network for passengers.

Want to know more about what we’re doing to improve?

Download our Joint Performance Strategy


National Rail Passenger Survey

We always take customer feedback into account and use it for the continuous improvement of our services. To see what our customers are saying about us, download the latest National Rail Passenger Survey (NRPS) report


Questions about our services?

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