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How are we doing?

Punctuality is hugely important to us, because we know how frustrating delays and cancellations can be.

We measure how punctual our services are using the ‘On Time’ measure, in common with other train operators. This measure records punctuality to the minute at every station, and not just the final destination of the train.

We measure our performance in four-week long periods, with 13 periods being reported each year. The reporting year starts in April with Period 1. You will be able to see the most up to date figures here as soon as they become available (usually around 2 weeks after the end of each Period). 

You can find out more about the industry's current official measure of punctuality on the Network Rail website

Current Period: Period 11 

10 January 2021 - 06 February 2021  

Cancellations

     
Cancellations
 
Total scheduled
passenger services 
 All causes Southeastern only 
      Period MAA Period MAA 
   All passenger services
43,535 2.8%
1.9%
0.8%
0.7%
 Service Group  Metro services 25,030
1.7%
1.9%
0.9%
0.7%

 Mainline services 15,287
4.1%
2.1%
0.9%
0.6%
   Highspeed services 3,218
4.5%
1.8%
0.6%
0.5%
 Metro  Dartford via Bexleyheath 4,187 1.5%
2.0%
1.1%
0.8%
   Victoria to Orpington 3,003 1.9%
1.7%
0.6%
0.6%
   Hayes Line 3,701 1.5%
1.9%
0.7%
0.8%
   Orpington via Grove Park 7,058 1.5%
1.5%
0.9%
0.6%
   Dartford via Sidcup 3,569 1.7%
2.3%
0.7%
0.9%
   Dartford via Charlton and Lewisham 2,041 2.1%
1.9%
0.9%
0.6%
   Dartford via Greenwich 1,471 2.6%
2.2%
1.0%
1.1%
 Mainline  Hastings Line 3,638 3.8%
2.8%
1.1%
0.6%
   Chatham Line 3,785 7.2%
2.3%
1.0%
0.5%
   Ramsgate Line 2,512
1.2%
1.8%
0.5%
0.5%
   Maidstone East Line 1,940 0.8%
1.5%
0.6%
0.6%
   Sheerness Branch 1,736
3.9%
1.7%
1.7%
0.7%
   Medway Valley Line 1,676 6.3%
1.5%
0.4%
0.5%
 High Speed  High Speed (via Ashford) 2,192 1.7%
1.5%
0.6%
0.5%
   High Speed (via Gravesend) 1,026
10.6%
2.5%
0.4%
0.4%

Punctuality

 

Punctuality (at each recorded station stop) 

    On Time   Time to 3 Time to 15
    Period MAA Period MAA Period MAA 
   All passenger services
76.8%
77.2%
91.9%
91.5%
99.4%
99.3%
  Service Group  Metro services 79.6%
79.7%
94.0%
93.3%
99.6%
99.5%

 Mainline services 72.2%
73.3%
88.6%
88.8%
99.0%
98.9%
   Highspeed services 72.7%
73.5%
88.5%
89.9%
99.0%
99.1%
 Metro  Dartford via Bexleyheath 78.2%
80.1%
94.2%
93.4%
99.6%
99.5%
   Victoria to Orpington 80.3%
73.7%
95.2%
92.5%
99.9%
99.8%
   Hayes Line 80.1%
80.8%
93.3%
93.1%
99.3%
99.4%
   Orpington via Grove Park 75.8%
78.5%
92.2%
92.3%
99.6%
99.5%
   Dartford via Sidcup 84.1%
82.1%
95.7%
93.9%
99.7%
99.5%
   Dartford via Charlton and Lewisham 69.9%
72.5%
90.0%
90.5%
99.4%
99.3%
   Dartford via Greenwich 85.7%
85.8%
96.0%
95.4%
99.6%
99.6%
 Mainline  Hastings Line 71.1%
71.7%
87.8%
87.9%
98.9%
98.6%
   Chatham Line 75.3%
74.3%
88.4%
88.4%
98.2%
98.7%
   Ramsgate Line 69.4%
73.3%
86.8%
87.7%
99.3%
98.7%
   Maidstone East Line 64.3%
67.6%
88.6%
87.9%
99.7%
99.1%
   Sheerness Branch 81.0%
81.3%
92.4%
95.9%
99.6%
99.8%
   Medway Valley Line 88.8%
85.9%
95.6%
95.2%
99.5%
99.6%
 High Speed  High Speed (via Ashford) 72.4%
74.3%
89.1%
90.8%
99.0%
99.2%
   High Speed (via Gravesend) 73.2%
72.6%
87.5%
89.0%
98.9%
99.0%

Late arrivals

 

Late arrival (at final scheduled destination)

    30-59 minutes 60-119 minutes > 119 minutes
 
Total % Total

%

Total
   All passenger services
36 0.08%
7 0.02%
0 0.00%
 Service Group  Metro services 10 0.04%
1 0.00%
0 0.00%

 Mainline services 16 0.10%
5 0.04%
0 0.00%
   Highspeed services 10 0.31%
1 0.06%
0 0.00%
 Metro  Dartford via Bexleyheath 4 0.10%
0 0.00%
0 0.00%
   Victoria to Orpington 0 0.00%
0
0.00%
0 0.00%
   Hayes Line 2 0.05%
0 0.00%
0 0.00%
   Orpington via Grove Park 1 0.01%
0 0.00%
0 0.00%
   Dartford via Sidcup 1 0.03%
0
0.00%
0 0.00%
   Dartford via Charlton and Lewisham 1 0.05%
0 0.00%
0 0.00%
   Dartford via Greenwich 1 0.07%
1 0.00%
0 0.00%
 Mainline  Hastings Line 6 0.16%
4 0.00%
0 0.00%
   Chatham Line 6 0.16%
0 0.06%
0 0.00%
   Ramsgate Line 1 0.04%
0 0.09%
0 0.00%
   Maidstone East Line 1 0.05%
0 0.06%
0 0.00%
   Sheerness Branch 0 0.00%
0 0.00%
0 0.00%
   Medway Valley Line 2 0.12%
1 0.00%
0 0.00%
 High Speed  High Speed (via Ashford) 6 0.27%
1 0.05%
0 0.00%
   High Speed (via Gravesend) 4 0.39%
0 0.07%
0 0.00%

Capacity 

 
 Short formations
    Period  MAA
 All passenger services  0.17  0.22


Improving performance on Southeastern

We’re dedicated to providing you with the most reliable rail service possible. Our Joint Performance Strategy, published by Southeastern and Network Rail, demonstrates this commitment to improving the reliability of our network for passengers.

Want to know more about what we’re doing to improve?

Download our Joint Performance Strategy


National Rail Passenger Survey

We always take customer feedback into account and use it for the continuous improvement of our services. To see what our customers are saying about us, download the latest National Rail Passenger Survey (NRPS) report


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