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How are we doing?

Punctuality is hugely important to us, because we know how frustrating delays and cancellations can be.

We measure how punctual our services are using the ‘On Time’ measure, in common with other train operators. This measure records punctuality to the minute at every station, and not just the final destination of the train.

We measure our performance in four-week long periods, with 13 periods being reported each year. The reporting year starts in April with Period 1. You will be able to see the most up to date figures here as soon as they become available (usually around 2 weeks after the end of each Period). 

You can find out more about the industry's current official measure of punctuality on the Network Rail website

Current Period: Period 04 

27 June 2021 - 24 July 2021  

Cancellations

     
Cancellations
 
Total scheduled
passenger services 
 All causes Southeastern only 
      Period MAA Period MAA 
   All passenger services
38,881 1.6%
1.9%
0.7%
0.7%
 Service Group  Metro services 22,321 1.8%
1.8%
0.9%
0.8%

 Mainline services 12,921
1.5%
2.1%
0.5%
0.6%
   Highspeed services 3,639
1.0%
1.7%
0.6%
0.5%
 Metro  Dartford via Bexleyheath 4,308 1.2%
1.7%
0.9%
0.7%
   Victoria to Orpington 3,006 2.9%
1.5%
1.0%
0.7%
   Hayes Line 2,898 1.5%
1.8%
1.1%
0.8%
   Orpington via Grove Park 5,045 1.7%
1.6%
0.7%
0.7%
   Dartford via Sidcup 3,500 1.7%
2.1%
1.0%
0.9%
   Dartford via Charlton and Lewisham 2,016 0.9%
1.9%
0.7%
0.8%
   Dartford via Greenwich 1,548 2.8%
2.3%
1.2%
1.0%
 Mainline  Hastings Line 2,853 1.8%
2.7%
0.5%
0.7%
   Chatham Line 3,701 1.2%
2.1%
0.5%
0.6%
   Ramsgate Line 1,915 1.6%
2.0%
0.6%
0.6%
   Maidstone East Line 1,573 1.5%
1.7%
0.3%
0.6%
   Sheerness Branch 1,311
1.4%
1.6%
0.8%
0.8%
   Medway Valley Line 1,568 1.6%
1.6%
0.4%
0.6%
 High Speed  High Speed (via Ashford) 2,254 1.2%
1.5%
0.7%
0.5%
   High Speed (via Gravesend) 1,385
0.7%
2.1%
0.3%
0.5%

Punctuality

 

Punctuality (at each recorded station stop) 

    On Time   Time to 3 Time to 15
    Period MAA Period MAA Period MAA 
   All passenger services
73.5%
75.2%
90.2%
91.2%
99.3%
99.3%
  Service Group  Metro services 75.9%
77.7%
92.3%
93.1%
99.7%
99.6%

 Mainline services 69.4%
71.0%
86.6%
88.1%
98.7%
98.9%
   Highspeed services 72.6%
72.9%
89.8%
89.4%
98.9%
99.0%
 Metro  Dartford via Bexleyheath 78.5%
77.6%
94.5%
93.5%
99.7%
99.6%
   Victoria to Orpington 69.2%
73.2%
89.7%
92.6%
99.5%
99.8%
   Hayes Line 76.6%
77.0%
91.6%
92.3%
99.5%
99.4%
   Orpington via Grove Park 62.5%
74.7%
85.0%
91.4%
99.6%
99.5%
   Dartford via Sidcup 83.0%
82.4%
95.0%
94.5%
99.8%
99.6%
   Dartford via Charlton and Lewisham 68.4%
69.3%
90.9%
90.2%
99.6%
99.5%
   Dartford via Greenwich 85.2%
84.5%
96.1%
95.7%
99.8%
99.7%
 Mainline  Hastings Line 59.6%
68.1%
82.1%
87.1%
98.4%
98.8%
   Chatham Line 74.8%
73.6%
88.5%
88.5%
98.8%
98.7%
   Ramsgate Line 66.2%
70.2%
84.5%
87.2%
98.6%
98.9%
   Maidstone East Line 66.3%
62.6%
85.5%
85.5%
98.4%
99.1%
   Sheerness Branch 74.1%
79.7%
94.3%
95.4%
99.6%
99.8%
   Medway Valley Line 84.3%
85.8%
94.0%
95.1%
99.7%
99.6%
 High Speed  High Speed (via Ashford) 71.1%
72.6%
89.9%
89.8%
99.1%
99.0%
   High Speed (via Gravesend) 73.8%
73.3%
89.8%
89.1%
98.6%
98.9%

Late arrivals

 

Late arrival (at final scheduled destination)

    30-59 minutes 60-119 minutes > 119 minutes
 
Total % Total

%

Total
   All passenger services
35 0.09%
10 0.03%
0 0.00%
 Service Group  Metro services 6 0.03%
1 0.00%
0 0.00%

 Mainline services 22 0.17%
9 0.07%
0 0.00%
   Highspeed services 7 0.19%
0 0.00%
0 0.00%
 Metro  Dartford via Bexleyheath 1 0.02%
1 0.02%
0 0.00%
   Victoria to Orpington 1 0.03%
0
0.00%
0 0.00%
   Hayes Line 2 0.07%
0 0.00%
0 0.00%
   Orpington via Grove Park 1 0.02%
0 0.00%
0 0.00%
   Dartford via Sidcup 0 0.00%
0 0.00%
0 0.00%
   Dartford via Charlton and Lewisham 1 0.05%
0 0.00%
0 0.00%
   Dartford via Greenwich 0 0.00%
0 0.00%
0 0.00%
 Mainline  Hastings Line 6 0.21%
3 0.11%
0 0.00%
   Chatham Line 6 0.16%
2 0.05%
0 0.00%
   Ramsgate Line 6 0.31%
2 0.10%
0 0.00%
   Maidstone East Line 4 0.25%
2 0.13%
0 0.00%
   Sheerness Branch 0 0.00%
0 0.00%
0 0.00%
   Medway Valley Line 0 0.00%
0 0.00%
0 0.00%
 High Speed  High Speed (via Ashford) 1 0.04%
0 0.00%
0 0.00%
   High Speed (via Gravesend) 6 0.43%
0 0.00%
0 0.00%

Capacity 

 
 Short formations
    Period  MAA
 All passenger services  0.09  0.12


Improving performance on Southeastern

We’re dedicated to providing you with the most reliable rail service possible. Our Joint Performance Strategy, published by Southeastern and Network Rail, demonstrates this commitment to improving the reliability of our network for passengers.

Want to know more about what we’re doing to improve?

Download our Joint Performance Strategy


National Rail Passenger Survey

We always take customer feedback into account and use it for the continuous improvement of our services. To see what our customers are saying about us, download the latest National Rail Passenger Survey (NRPS) report


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