Tickets & Ways to Pay
Train Performance
We're making improvements across the network to help keep your trains on time
How are we doing?
We want to be honest and open about how we’re doing, and about the action we’re taking where we need to improve. That’s why we’ve put together a collection of handy train performance results, so you can get the full picture.
Improvements we’re making
We know a bit of good news goes a long way, however big or small it may be. So, we wanted to let you know that we're continuing to make improvements across our network. Here are just a few of the things we’re doing this year:
- We’re delivering £306m of investment to renew and enhance our shared railway infrastructure to help keep trains on time.
- We're investing in more fault-finding equipment so we can fix problems before they happen, to avoid delays.
- We’re working with British Transport Police and using drones and AI-powered cameras to quickly detect and prevent people from trespassing on the railway.
Want to know more about what we're doing to help keep your trains on time?
Download our Joint Performance Strategy created together with Network Rail. Little by little, we're investing in making your journey with us better.
Current Period: 1
01 April - 26 April 2025
Train performance results by Southeastern station
Find out how many of our trains arrived at your station within 3 minutes of their advertised time, how many arrivals were cancelled per station, and how Southeastern is doing compared with other train operators at the station.
Select a station and view performance results
Cancellations
| Service Provider | Passenger services | Total scheduled passenger services | P-Coded | All causes | Southeastern only | |||
|---|---|---|---|---|---|---|---|---|
| Period | (Moving annual average) | Period | (Moving annual average) | Period | (Moving annual average) | |||
| All Providers | All passenger services | 40,361 | 0 | 0 | 1.5% | 2.4% | 0.7% | 1.1% |
| Service Group | Metro services | 22,834 | 0 | 0 | 1.6% | 2.5% | 0.8% | 1.1% |
| Mainline services | 13,997 | 0 | 0 | 1.5% | 2.5% | 0.6% | 1.1% | |
| Highspeed services | 3,530 | 0 | 0 | 1.3% | 2.0% | 0.7% | 0.8% | |
| Metro | Dartford via Bexleyheath | 3,751 | 0 | 0 | 3.3% | 3.5% | 1.2% | 1.6% |
| Victoria to Orpington | 3,614 | 0 | 0 | 1.8% | 2.8% | 1.1% | 1.2% | |
| Hayes Line | 3,456 | 0 | 0 | 1.3% | 2.6% | 0.7% | 1.2% | |
| Orpington via Grove Park | 5,123 | 0 | 0 | 0.5% | 1.4% | 0.2% | 0.7% | |
| Dartford via Sidcup | 3,963 | 0 | 0 | 1.6% | 2.6% | 0.9% | 1.1% | |
| Dartford via Charlton and Lewisham | 1,576 | 0 | 0 | 1.5% | 2.1% | 0.7% | 1.1% | |
| Dartford via Greenwich | 1,351 | 0 | 0 | 2.0% | 2.3% | 1.2% | 1.3% | |
| Mainline | Hastings Line | 2,896 | 0 | 0 | 1.7% | 3.5% | 0.3% | 1.2% |
| Chatham Line | 3,589 | 0 | 0 | 1.3% | 2.3% | 0.4% | 1.0% | |
| Ramsgate Line | 2,460 | 0 | 0 | 1.7% | 2.3% | 0.6% | 0.9% | |
| Maidstone East Line | 2,103 | 0 | 0 | 2.1% | 1.9% | 1.5% | 0.8% | |
| Sheerness Branch | 1,266 | 0 | 0 | 0.6% | 2.3% | 0.3% | 1.3% | |
| Medway Valley Line | 1,683 | 0 | 0 | 0.7% | 2.3% | 0.4% | 1.3% | |
| Highspeed | Highspeed (via Ashford) | 2,042 | 0 | 0 | 1.4% | 1.9% | 0.8% | 0.9% |
| Highspeed (via Gravesend) | 1,488 | 0 | 0 | 1.0% | 2.0% | 0.5% | 0.8% | |
Punctuality
| Service Provider | Passenger services | On Time | Time to 3 | Time to 15 | |||
|---|---|---|---|---|---|---|---|
| Period | MAA (Moving annual average) | Period | MAA (Moving annual average) | Period | MAA (Moving annual average) | ||
| All Providers | All passenger services | 70.7% | 65.9% | 88.7% | 84.4% | 99.3% | 98.7% |
| Service Group | Metro services | 72.6% | 68.5% | 90.6% | 87.1% | 99.5% | 99.2% |
| Mainline services | 68.4% | 62.3% | 86.0% | 80.4% | 99.0% | 97.9% | |
| Highspeed services | 65.9% | 62.2% | 85.9% | 82.0% | 99.0% | 98.2% | |
| Metro | Dartford via Bexleyheath | 69.1% | 64.3% | 87.7% | 84.2% | 99.1% | 98.8% |
| Victoria to Orpington | 62.2% | 60.3% | 87.6% | 85.8% | 99.3% | 99.2% | |
| Hayes Line | 75.8% | 72.0% | 92.9% | 88.9% | 99.8% | 99.1% | |
| Orpington via Grove Park | 75.3% | 70.6% | 92.1% | 88.2% | 99.8% | 99.4% | |
| Dartford via Sidcup | 73.8% | 66.7% | 90.7% | 85.0% | 99.6% | 99.1% | |
| Dartford via Charlton and Lewisham | 78.4% | 75.7% | 93.4% | 91.3% | 99.7% | 99.5% | |
| Dartford via Greenwich | 78.7% | 77.3% | 92.5% | 91.4% | 99.5% | 99.5% | |
| Mainline | Hastings Line | 63.7% | 56.8% | 84.0% | 76.6% | 98.7% | 97.1% |
| Chatham Line | 66.8% | 56.8% | 84.9% | 76.3% | 98.7% | 97.4% | |
| Ramsgate Line | 60.7% | 59.5% | 82.2% | 78.9% | 99.1% | 98.0% | |
| Maidstone East Line | 69.9% | 67.4% | 86.2% | 83.7% | 99.1% | 98.7% | |
| Sheerness Branch | 83.4% | 73.2% | 94.9% | 89.3% | 99.9% | 99.6% | |
| Medway Valley Line | 86.6% | 80.4% | 95.7% | 93.1% | 99.6% | 99.2% | |
| Highspeed | Highspeed (via Ashford) | 62.3% | 60.9% | 85.2% | 82.1% | 99.1% | 98.2% |
| Highspeed (via Gravesend) | 69.3% | 63.5% | 86.5% | 82.0% | 98.9% | 98.2% | |
Late Arrivals
| Service Provider | Passenger services | 30-59 minutes | 60-119 minutes | > 119 minutes | |||
|---|---|---|---|---|---|---|---|
| Total | % | Total | % | Total | % | ||
| All Providers | All passenger services | 42 | 0.10% | 13 | 0.03% | 0 | 0.00% |
| Service Group | Metro services | 12 | 0.05% | 1 | 0.00% | 0 | 0.00% |
| Mainline services | 24 | 0.17% | 11 | 0.08% | 0 | 0.00% | |
| Highspeed services | 6 | 0.17% | 1 | 0.03% | 0 | 0.00% | |
| Metro | Dartford via Bexleyheath | 1 | 0.03% | 0 | 0.00% | 0 | 0.00% |
| Victoria to Orpington | 4 | 0.11% | 0 | 0.00% | 0 | 0.00% | |
| Hayes Line | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | |
| Orpington via Grove Park | 1 | 0.02% | 0 | 0.00% | 0 | 0.00% | |
| Dartford via Sidcup | 2 | 0.05% | 0 | 0.00% | 0 | 0.00% | |
| Dartford via Charlton and Lewisham | 1 | 0.06% | 0 | 0.00% | 0 | 0.00% | |
| Dartford via Greenwich | 3 | 0.22% | 1 | 0.07% | 0 | 0.00% | |
| Mainline | Hastings Line | 6 | 0.21% | 3 | 0.10% | 0 | 0.00% |
| Chatham Line | 9 | 0.25% | 7 | 0.20% | 0 | 0.00% | |
| Ramsgate Line | 3 | 0.21% | 0 | 0.00% | 0 | 0.00% | |
| Maidstone East Line | 2 | 0.10% | 0 | 0.00% | 0 | 0.00% | |
| Sheerness Branch | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% | |
| Medway Valley Line | 4 | 0.24% | 1 | 0.06% | 0 | 0.00% | |
| Highspeed | Highspeed (via Ashford) | 3 | 0.15% | 0 | 0.00% | 0 | 0.00% |
| Highspeed (via Gravesend) | 3 | 0.20% | 1 | 0.07% | 0 | 0.00% | |
Capacity
| Passenger services | Short formations | |
|---|---|---|
| Period | MAA (Moving annual average) | |
| All passenger services | 0.43 | 0.19 |
We measure how punctual our services are using the ‘On Time’ measure, in common with other train operators. This measure records punctuality to the minute at every station, and not just the final destination of the train.
We measure our performance in four-week long periods, with 13 periods being reported each year. The reporting year starts in April with Period 1. You will be able to see the most up to date figures here as soon as they become available (usually around 2 weeks after the end of each period).
You can find out more about the industry's current official measure of punctuality on the Network Rail website.
National Rail Passenger Survey
We always take customer feedback into account and use it to continuously improve our services. To see what our customers are saying about us, download the latest National Rail Passenger Survey (NRPS) report.