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Last updated: 04:42

How are we doing?

Punctuality is hugely important to us, because we know how frustrating delays and cancellations can be.

We measure how punctual our services are using the ‘On Time’ measure, in common with other train operators. This measure records punctuality to the minute at every station, and not just the final destination of the train.

We measure our performance in four-week long periods, with 13 periods being reported each year. The reporting year starts in April with Period 1. You will be able to see the most up to date figures here as soon as they become available (usually around 2 weeks after the end of each Period). 

You can find out more about the industry's current official measure of punctuality on the Network Rail website

Current Period: Period 02

1 May 2022 – 28 May 2022 

Cancellations

     
Cancellations
 
Total scheduled
passenger services 
 All causes Southeastern only 
      Period MAA Period MAA 
   All passenger services
43,047 1.6%
2.3%
0.7%
0.8%
 Service Group  Metro services 25,043 1.7%
2.5%
0.8%
1.0%

 Mainline services 14,432
1.5%
2.1%
0.5%
0.6%
   Highspeed services 3,572
1.8%
1.6%
0.7%
0.5%
 Metro  Dartford via Bexleyheath 4,404 1.5%
2.6%
0.5%
1.0%
   Victoria to Orpington 2,999 0.5%
1.9%
0.3%
0.6%
   Hayes Line 3,758 1.2%
2.6%
0.7%
1.1%
   Orpington via Grove Park 6,444 1.2%
2.0%
0.8%
0.8%
   Dartford via Sidcup 3,844 2.6%
2.8%
1.1%
1.2%
   Dartford via Charlton and Lewisham 2,087 2.9%
2.8%
0.9%
1.1%
   Dartford via Greenwich 1,507 3.5%
3.0%
2.2%
1.4%
 Mainline  Hastings Line 3,517 2.3%
2.7%
0.6%
0.6%
   Chatham Line 3,882 1.0%
2.0%
0.5%
0.5%
   Ramsgate Line 2,388 1.8%
2.2%
0.4%
0.6%
   Maidstone East Line 1,661 1.5%
1.6%
0.5%
0.4%
   Sheerness Branch 1,398
1.4%
2.0%
0.8%
0.8%
   Medway Valley Line 1,586 0.7%
1.8%
0.3%
0.8%
 High Speed  High Speed (via Ashford) 2,138 2.2%
1.5%
0.7%
0.5%
   High Speed (via Gravesend) 1,434
1.1%
1.7%
0.7%
0.5%

Punctuality

 

Punctuality (at each recorded station stop)

    On Time   Time to 3 Time to 15
    Period MAA Period MAA Period MAA 
   All passenger services
72.7%
71.0% 90.2%
89.3%
99.3%
99.2%
  Service Group  Metro services 72.4%
72.5%
90.6%
90.9%
99.6%
99.4%

 Mainline services 74.2%
68.6%
90.0%
86.5%
99.1%
98.7%
   Highspeed services 68.2%
69.9%
87.8%
88.8%
98.0%
98.9%
 Metro  Dartford via Bexleyheath 72.3%
72.3%
91.6%
91.5%
99.6%
99.4%
   Victoria to Orpington 66.8%
67.3%
90.8%
90.3%
99.9%
99.7%
   Hayes Line 78.0%
74.6%
92.3%
90.8%
99.7%
99.2%
   Orpington via Grove Park 67.0%
67.4%
88.9%
88.5%
99.4%
99.4%
   Dartford via Sidcup 77.4%
77.2%
91.8%
92.0%
99.6%
99.4%
   Dartford via Charlton and Lewisham 55.2%
61.8%
80.6%
86.5%
99.2%
99.3%
   Dartford via Greenwich 82.6%
81.1%
94.9%
94.6%
99.8%
99.6%
 Mainline  Hastings Line 68.6%
65.4%
87.2%
85.5%
99.0%
98.6%
   Chatham Line 75.3%
68.3%
90.4%
85.1%
99.2%
98.5%
   Ramsgate Line 73.1%
67.4%
88.3%
85.2%
99.0%
98.6%
   Maidstone East Line 76.5%
69.0%

91.2%

87.7%
98.9%
99.0%
   Sheerness Branch 78.1%
72.7%
96.7%
93.8%
99.9%
99.7%
   Medway Valley Line 81.2%
78.6%
93.9%
92.8%
99.5%
99.5%
 High Speed  High Speed (via Ashford) 65.7%
69.7%
85.8%
89.3%
97.8%
99.0%
   High Speed (via Gravesend) 70.4%
70.2%
89.5%
88.3%
98.2%
98.8%

Late arrivals

 

Late arrival (at final scheduled destination)

    30-59 minutes 60-119 minutes > 119 minutes
 
Total % Total

%

Total
   All passenger services
40 0.09%
5 0.01%
0 0.00%
 Service Group  Metro services 11 0.04%
1 0.00%
0 0.00%

 Mainline services 15 0.10%
4 0.03%
0 0.00%
   Highspeed services 14 0.39%
0 0.00%
0 0.00%
 Metro  Dartford via Bexleyheath 4 0.09%
0 0.00%
0 0.00%
   Victoria to Orpington 1 0.03%
0 0.00%
0 0.00%
   Hayes Line 0 0.00%
0 0.00%
0 0.00%
   Orpington via Grove Park 2 0.03%
0 0.00%
0 0.00%
   Dartford via Sidcup 1 0.03%
0 0.00%
0 0.00%
   Dartford via Charlton and Lewisham 2 0.10%
1 0.05%
0 0.00%
   Dartford via Greenwich 1 0.07%
0 0.00%
0 0.00%
 Mainline  Hastings Line 3 0.09%
3 0.09%
0 0.00%
   Chatham Line 3 0.08%
0 0.00%
0 0.00%
   Ramsgate Line 0 0.00%
0 0.00%
0 0.00%
   Maidstone East Line 7 0.42%
1 0.06%
0 0.00%
   Sheerness Branch 0 0.00%
0 0.00%
0 0.00%
   Medway Valley Line 2 0.13%
0 0.00%
0 0.00%
 High Speed  High Speed (via Ashford) 6 0.28%
0 0.00%
0 0.00%
   High Speed (via Gravesend) 8 0.56%
0 0.00%
0 0.00%

Capacity 

 
 Short formations
    Period  MAA (Moving annual average)
 All passenger services  0.02  0.07

Improving performance on Southeastern

We’re dedicated to providing you with the most reliable rail service possible. Our Joint Performance Strategy, published by Southeastern and Network Rail, demonstrates this commitment to improving the reliability of our network for passengers.

Want to know more about what we’re doing to improve?

Download our Joint Performance Strategy


National Rail Passenger Survey

We always take customer feedback into account and use it for the continuous improvement of our services. To see what our customers are saying about us, download the latest National Rail Passenger Survey (NRPS) report


Questions about our services?

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