Train Performance results

How are we doing?

We want to be honest and open about how we’re doing, and about the action we’re taking where we need to improve. That’s why we’ve put together a collection of handy train performance results, so you can get the full picture.

Improvements we’re making

We know a bit of good news goes a long way, however big or small it may be. So, we wanted to let you know that we're continuing to make improvements across our network. Here are just a few of the things we’re doing this year:

We’re delivering £306m of investment to renew and enhance our shared railway infrastructure to help keep trains on time.
We're investing in more fault-finding equipment so we can fix problems before they happen, to avoid delays.
We’re working with British Transport Police and using drones and AI-powered cameras to quickly detect and prevent people from trespassing on the railway.

Want to know more about what we're doing to help keep your trains on time?

Further information on targets can be found by downloading our Joint Performance Strategy created together with Network Rail. Little by little, we're investing in making your journey with us better.

Current Period: 7

20 September - 17 October 2026

Train performance results by Southeastern station

Find out how many of our trains arrived at your station within 3 minutes of their advertised time, how many arrivals were cancelled per station, and how Southeastern is doing compared with other train operators at the station.

Select a station and view performance results

Cancellations

Cancellations Table
Service Provider	Passenger services	Total scheduled passenger services	P-Coded		All causes		Southeastern only
Service Provider	Passenger services	Total scheduled passenger services	Period	MAA	Period	MAA	Period	MAA
Targets			0	0	2.3%	2.0%	1.0%	0.8%
All Providers	All passenger services	44,579	0	0.15	1.8%	2.2%	1.0%	0.9%
Service Group	Metro services	25,042	0	0	1.4%	2.0%	0.9%	0.9%
	Mainline services	15,544	0	0	2.4%	2.5%	1.2%	0.9%
	Highspeed services	3,993	0	0	2.1%	2.2%	1.2%	0.8%
Metro	Dartford via Bexleyheath	4,342	0	0	2.2%	3.0%	1.2%	1.3%
	Victoria to Orpington	3,690	0	0	1.5%	2.6%	0.9%	1.2%
	Hayes Line	3,429	0	0	1.6%	1.6%	1.1%	0.7%
	Orpington via Grove Park	5,954	0	0	0.8%	1.3%	0.4%	0.7%
	Dartford via Sidcup	4,402	0	0	1.2%	1.8%	0.9%	0.8%
	Dartford via Charlton and Lewisham	1,725	0	0	0.7%	1.7%	0.4%	0.8%
	Dartford via Greenwich	1,500	0	0	1.4%	2.2%	1.1%	1.1%
Mainline	Hastings Line	3,134	0	0	5.2%	4.0%	2.4%	1.2%
	Chatham Line	3,973	0	0	1.9%	2.4%	0.9%	0.8%
	Ramsgate Line	2,714	0	0	2.1%	2.2%	1.1%	0.8%
	Maidstone East Line	2,522	0	0	1.5%	1.9%	0.9%	0.7%
	Sheerness Branch	1,396	0	0	0.7%	1.8%	0.1%	0.7%
	Medway Valley Line	1,805	0	0	1.2%	1.8%	1.0%	1.0%
Highspeed	Highspeed (via Ashford)	2,206	0	0	1.8%	1.8%	1.2%	0.7%
Highspeed	Highspeed (via Gravesend)	1,787	0	0	2.6%	2.7%	1.3%	1.0%

Punctuality

Service Provider	Passenger services	On Time		Time to 3		Time to 15
Service Provider	Passenger services	Period	MAA (Moving annual average)	Period	MAA (Moving annual average)	Period	MAA (Moving annual average)
Targets		66.5%	68.0%	85.4%	86.3%	98.7%	98.9%
All Providers	All passenger services	60.2%	65.5%	80.7%	84.0%	98.5%	98.4%
Service Group	Metro services	67.3%	69.0%	87.3%	87.7%	99.5%	99.2%
	Mainline services	50.1%	61.3%	70.9%	79.1%	97.0%	97.5%
	Highspeed services	50.7%	57.8%	74.0%	78.5%	97.0%	97.4%
Metro	Dartford via Bexleyheath	62.2%	63.6%	85.3%	85.4%	99.4%	99.0%
	Victoria to Orpington	59.1%	57.6%	84.7%	83.1%	99.6%	99.0%
	Hayes Line	78.4%	80.5%	92.0%	92.7%	99.6%	99.3%
	Orpington via Grove Park	67.1%	72.6%	85.9%	88.7%	99.6%	99.4%
	Dartford via Sidcup	64.1%	68.1%	84.7%	86.0%	99.7%	99.0%
	Dartford via Charlton and Lewisham	74.0%	73.7%	91.4%	91.1%	99.6%	99.4%
	Dartford via Greenwich	75.7%	71.9%	92.0%	89.9%	94.8%	99.2%
Mainline	Hastings Line	35.8%	53.3%	58.8%	73.4%	97.1%	96.3%
	Chatham Line	52.0%	56.8%	73.2%	76.1%	96.4%	96.8%
	Ramsgate Line	43.4%	59.4%	65.0%	77.5%	98.2%	97.6%
	Maidstone East Line	48.8%	63.6%	71.6%	80.8%	99.7%	98.2%
	Sheerness Branch	70.0%	71.5%	89.9%	89.4%	99.7%	99.5%
	Medway Valley Line	85.2%	85.3%	94.1%	94.4%	99.2%	99.5%
Highspeed	Highspeed (via Ashford)	51.3%	57.7%	74.6%	78.9%	96.9%	97.7%
Highspeed	Highspeed (via Gravesend)	50.1%	57.9%	73.5%	78.1%	97.1%	97.2%

Late Arrivals

Service Provider	Passenger services	30-59 minutes		60-119 minutes		> 119 minutes
Service Provider	Passenger services	Total	%	Total	%	Total	%
All Providers	All passenger services	141	0.31%	16	0.04%	0	0.00%
Service Group	Metro services	15	0.06%	2	0.01%	0	0.00%
	Mainline services	91	0.57%	12	0.08%	0	0.00%
	Highspeed services	35	0.86%	2	0.05%	0	0.00%
Metro	Dartford via Bexleyheath	4	0.09%	0	0.00%	0	0.00%
	Victoria to Orpington	4	0.11%	0	0.00%	0	0.00%
	Hayes Line	3	0.08%	1	0.03%	0	0.00%
	Orpington via Grove Park	1	0.02%	1	0.02%	0	0.00%
	Dartford via Sidcup	0	0.00%	0	0.00%	0	0.00%
	Dartford via Charlton and Lewisham	2	0.12%	0	0.00%	0	0.00%
	Dartford via Greenwich	1	0.06%	0	0.00%	0	0.00%
Mainline	Hastings Line	34	1.05%	2	0.06%	0	0.00%
	Chatham Line	27	0.66%	6	0.15%	0	0.00%
	Ramsgate Line	21	0.77%	3	0.11%	0	0.00%
	Maidstone East Line	7	0.27%	1	0.04%	0	0.00%
	Sheerness Branch	2	0.14%	0	0.00%	0	0.00%
	Medway Valley Line	0	0.00%	0	0.00%	0	0.00%
Highspeed	Highspeed (via Ashford)	20	0.89%	2	0.09%	0	0.00%
Highspeed	Highspeed (via Gravesend)	15	0.82%	0	0.00%	0	0.00%

Capacity

Passenger services	Short formations
Passenger services	Period	MAA (Moving annual average)
All passenger services	0.54	0.30

We measure how punctual our services are using the ‘On Time’ measure, in common with other train operators. This measure records punctuality to the minute at every station, and not just the final destination of the train.

We measure our performance in four-week long periods, with 13 periods being reported each year. The reporting year starts in April with Period 1. You will be able to see the most up to date figures here as soon as they become available (usually around 2 weeks after the end of each period).

You can find out more about the industry's current official measure of punctuality on the Network Rail website.

Department for Transport Operational Targets and KPIs

As part of our Service Agreement with the Department for Transport, we have a number of Targets and KPIs to help focus minds and efforts in priority areas.

Please see the below Performance-related Targets and KPIs and how we're doing:

Rail Period	P2701	P2702	P2703	P2704	P2705	P2706
DfT Target	88.2%	87.80%	87.9%	86.4%	86.4%	88.2%
T-3	89.13%	87.57%	82.36%	86.05%	82.05%	79.46%
T-3 MAA	85.76%	85.66%	85.22%	85.26%	84.93%	84.37%
DfT Target	1.7%	1.7%	1.7%	1.9%	1.9%	1.9%
All Stations Cancellations	1.20%	2.40%	2.80%	1.60%	2.10%	1.60%
All Stations Cancellations MAA	1.62%	1.66%	1.77%	1.71%	1.72%	1.72%

We also have the below KPIs which we use to monitor performance, which do not have a defined DfT target:

Rail Period	P2701	P2702	P2703	P2704	P2705	P2706
TOC-On-Self Delay Minutes	22,590	26,283	34,878	29,752	25,716	26,210
TOC-On Self Delay Minutes MAA	24,969	24,827	26.055	26,266	26,510	26,865
TOC-On-Self Cancellations	340	403	566	518	453	420
TOC-On-Self Cancellations MAA	373	368	387	396	401	404
Short Formations	93	71	118	142	99	130
Short Formations MAA	86.77	87.23	90	94	94	98.8

Key:

MAA = Moving Annual Average
T-3 = The percentage of recorded station stops arrived at early or less than three minutes after the scheduled time
All Stations Cancellations = Percentage of recorded planned station stops cancelled, for all of the Passenger Services
TOC-On-Self = Caused directly by the operator rather than external factors

Operational Performance

Period 5

Unfortunately, our Time-to-3 and All Stations Cancellations targets was narrowly missed for Period 5.

Southeastern Period 5 T-3 performance was 82.05% against a target of 86.4%, with the MAA dipping to 84.93%. All Stations Cancellations was 2.10% against a target of 1.9%, with the MAA remaining stable at 1.72%.

Period 5 performance remained challenging on the Kent Route. Performance was significantly impacted by extreme weather (heat) and several high-impact external incidents. However SER continues to perform strongly relative to other Routes, remaining within the top three for T-3.

The biggest impacting incident of the period occurred on 18th August when there was an external fire at London Bridge (Park Bridge Junction area) which caused 5.7k delay minutes and 133 cancellations alone. There were also 3 other incidents that caused more than 3k delay minutes each: a speed restriction between Beckenham Junction and Herne Hill, a track circuit failure at Gillingham (causing 52 cancellations), and an external power failure at Bromley South.

Looking ahead, Soil Moisture Deficit is currently at its worst ever level, with an increase in speed restrictions seen as a result. We are also actively monitoring autumn delivery, with an earlier autumn looking increasingly likely, and the long-range forecast suggesting some wet and stormy periods ahead. In such conditions there is an increased risk of landslips and vegetation failures. Mitigating actions are in place, and the autumn timetable that will be in place from 11th October will help with mitigating the safety and performance risks.

Work continues on delivery of our Joint Performance Strategy with efforts focussed on improving performance related to fleet, external factors, infrastructure performance and operational recovery.

Period 6

Unfortunately, our Time-to-3 target was missed for Period 6. Southeastern T-3 performance was 79.46% against a target of 86.6%, with the MAA dipping to 84.40%.

Performance was heavily impacted by speed restrictions, which reduced T-3 by more than 6% during the period. Record Soil Moisture Deficit (SMD) levels have driven additional speed restrictions, while forecasts indicate a potentially more challenging autumn season, increasing the risk of landslips and vegetation-related failures.

Several major incidents further affected performance, most notably the Borough Market Junction fire on 4 September and the Honor Oak Park track defect on 10 September, both of which caused significant disruption, delays and cancellations. There was also a Tonbridge-Sevenoaks earth slip and trespass incidents around the Gillingham and Swanley-Bickley areas which caused a large amount of delay.

Looking ahead, speed restrictions remain at elevated levels, although plans are in place to remove the most disruptive restrictions and an additional £1.5m regional funding has been secured to address SMD-related issues.

Autumn mitigation measures, including the introduction of the autumn timetable from 11 October, are intended to reduce both safety and performance risks during what is expected to be a challenging weather period.

Work continues on delivery of our Joint Performance Strategy with efforts focussed on improving performance related to fleet, external factors, infrastructure performance and operational recovery.

What we're doing about it?

Together with Network Rail, we have a number of initiatives aimed at improving the punctuality and reliability of our railway, and we have our Joint Performance Strategy. Here’s some of the key activities we have in place:

Track/Asset

Much of the national network suffers from ageing assets (infrastructure such as track/points/signalling equipment) which can cause major disruption when failures occur. To tackle this, we have installed Thermal Imaging AI Cameras to some of our train fleet, which helps detect issues such as track defects and cable failures before they cause disruption.
Network Rail have also replaced signalling modules this year to improve reliability, focusing on the highest risk and highest impact sites.

Weather Related

Kent Route also faces challenges with Soil Moisture Deficit (SMD) due to our clay-rich soil. This can cause issues with both localised flooding and landslips, which all require either line closures or speed restrictions. We closely monitor sites with medium-high risk profiles to ensure any movement in the ground is captured and secured before it can cause disruption, and we are also jointly exploring the installation of flood-monitoring cameras.
Network Rail have recently upgraded track circuit receivers to enhance reliability in higher and lower temperatures.

Trespass

Continuing our engagement with the British Transport Police, the Samaritans, local authorities and other organisations to mitigate trespass and fatalities. Building on this collaboration, the award-winning Pass It On campaign also encourages professionals in mental health, social services, probation, policing, and community safety to share information about individuals at risk.
We continue to explore and trial the use of Drones with Network Rail and BTP to detect trespassers and open the railway more quickly after an incident. Trials are ongoing to ensure the most effective sites are chosen.
We are also continuously monitoring high-risk areas for trespass and suicides to see what more can be done to secure sites/platforms and have a well-established suite of Suicide Prevention training in place to ensure our colleagues remain vigilant.

Train Performance

We're making improvements across the network to help keep your trains on time