We operate one of
the busiest networks in the country
Southeastern has been running the train service between London
and Kent and parts of East Sussex since 2006. We operate one of
the busiest networks in the country including the UK’s first
domestic high speed service with Javelin trains.
Southeastern is operated by Govia, a joint venture between
leading transport operators Go-Ahead (65%) and Keolis (35%).
The Southeastern franchise ends in December 2018 and the Department for Transport (DfT) is seeking expressions of interest from potential bidders. As part of this process the DfT has recently launched a consultation exercise whereby passengers and other interested parties can comment on the DfT’s proposals for the new franchise which include running some services into Cannon Street only rather than Charing Cross/Waterloo East and Victoria and reducing the number of trains that call at smaller stations. Further information on the details of the consultation and the Department’s proposals can be found here.
Southeastern by numbers
640,000 passenger journeys on 1,922
train services every weekday
1,690 train services on Saturdays and 968 on
165 stations managed, 178
140mph top speed on the UK’s first domestic
high speed service
- Mainline trains throughout Kent are Bombardier Class 375
Electrostars. They travel at up to 100mph
- Metro trains on the inter-city London routes are Class 465
and 466 Networkers and Class 376 Electrostars. They travel at up
- High speed trains from Kent to St Pancras International are Hitachi-Class
Keeping you informed
We know that if your train is delayed or cancelled, your priority
is knowing what to do next. Is it quicker to wait, or take
another route? We’re finding new ways to give you fast,
honest, accurate information during disruptions and delays.
You can read about our approach in our Passenger Information
During Delays (PIDD) Local Delivery Plan.
Download the PIDD Local Delivery Plan
Getting better, year on year
We work with Network Rail to make our network more reliable.
Every year, we report on how we’re performing, what we’ve
achieved, and what our plans are for the year ahead.
Download our Joint Performance Strategy (pdf)
We try hard to make sure your trains run on time – and we’re
improving. To see how we’re doing, read about Our
Our top priorities are improving trains and stations and
increasing services. But that’s not all we’re doing. Here are
some other priorities:
- Improving safety and security
- Developing and training our employees
- Reducing energy use and recycling waste
- Supporting local communities
Find out more about what we do in our Sustainability Report.
Sustainability Report 2015
Listening and learning
The best way for us to improve is to listen to our passengers.
See how we go about getting your opinions in our Customer and
Stakeholder Engagement Strategy.
Download our Customer
and Stakeholder Engagement Strategy