We operate one of the busiest networks in the country

Southeastern has been running the train service between London and Kent and parts of East Sussex since 2006. We operate one of the busiest networks in the country including the UK’s first domestic high speed service with Javelin trains. 

Southeastern is operated by Govia, a joint venture between leading transport operators Go-Ahead (65%) and Keolis (35%).

The Future of South Eastern rail services

Our Southeastern franchise ends in December 2018 and the Department for Transport (DfT) is seeking expressions of interest from potential bidders.

As part of this process the DfT has launched a consultation exercise whereby passengers and other interested parties can comment on the DfT’s proposals for the new franchise which include running some services into Cannon Street only rather than Charing Cross/Waterloo East and Victoria and reducing the number of trains that call at smaller stations.

The consultation closes on Friday 30 June, so if you have recommendations to the government please get them in as soon as possible in order for your voice to be heard.

Further information on the details of the consultation and the Department’s proposals can be found here.

Southeastern by numbers

• 640,000 passenger journeys on 2016 train services every weekday
• 1755 train services on Saturdays and 967 on Sundays
• 367 trains
• 166 stations managed, 174 stations served
• 4,000 employees
• 140mph top speed on the UK’s first domestic high speed service

Our trains

• Mainline trains throughout Kent are Bombardier Class 375 Electrostars. They travel at up to 100mph
• Metro trains on the inter-city London routes are Class 465 and 466 Networkers and Class 376 Electrostars. They travel at up to 75mph
• High speed trains from Kent to St Pancras International are Hitachi-Class 395 trains

Keeping you informed

We know that if your train is delayed or cancelled, your priority is knowing what to do next. Is it quicker to wait, or take another route?  We’re finding new ways to give you fast, honest, accurate information during disruptions and delays.

You can read about our approach in our Passenger Information During Delays (PIDD) Local Delivery Plan.

Download the PIDD Local Delivery Plan 

Getting better, year on year

We work with Network Rail to make our network more reliable. Every year, we report on how we’re performing, what we’ve achieved, and what our plans are for the year ahead.

Download our Joint Performance Strategy (pdf) 

We try hard to make sure your trains run on time – and we’re improving. To see how we’re doing, read about Our performance.

Bringing people together

Our top priorities are improving trains and stations and increasing services. But that’s not all we’re doing. Here are some other priorities:

• Improving safety and security
• Developing and training our employees
• Reducing energy use and recycling waste
• Supporting local communities

Find out more about what we do in our Sustainability Report.

Download our Sustainability Report 2015 

Listening and learning

The best way for us to improve is to listen to our passengers. See how we go about getting your opinions in our Customer and Stakeholder Engagement Strategy.

Download our Customer and Stakeholder Engagement Strategy