Southeastern has been running the train service between London and Kent and parts of East Sussex since 2006. We operate one of the busiest networks in the country including the UK’s first domestic high speed service with Javelin trains.
Southeastern is operated by Govia, a joint venture between leading transport operators Go-Ahead (65%) and Keolis (35%).
We know that if your train is delayed or cancelled, your priority is knowing what to do next. Is it quicker to wait, or take another route? We’re finding new ways to give you fast, honest, accurate information during disruptions and delays.
You can read about our approach in our Passenger Information During Delays (PIDD) Local Delivery Plan.
We work with Network Rail to make our network more reliable. Every year, we report on how we’re performing, what we’ve achieved, and what our plans are for the year ahead.
We try hard to make sure your trains run on time – and we’re improving. To see how we’re doing, read about Our performance.
Our top priorities are improving trains and stations and increasing services. But that’s not all we’re doing. Here are some other priorities:
Find out more about what we do in our Sustainability Report.
The best way for us to improve is to listen to our passengers. See how we go about getting your opinions in our Customer and Stakeholder Engagement Strategy.