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To comply with data protection laws and to additionally protect minors we by default choose not to send under 16’s any marketing or promotional material. We will not pass on your personal information to any organisation outside of Southeastern.
Should we no longer operate the Southeastern franchise, please be aware that we will pass your details to the Successor franchise or Secretary of State for Transport to allow you to continue receiving service and/or marketing emails if you have consented to them.
To be eligible for Silver Rewards, customers must be subscribed to Marketing emails and have opened an email in the past year.
To be eligible for Gold Rewards, customers must be subscribed to Marketing emails and have either:
a) Used their Key smartcard within the past 12 months and spent a minimum of £60 via the Southeastern app or website only.
OR
b) Purchased a Season ticket (monthly, annual or custom length) within the past 12 months via the Southeastern app, website, or from a Southeastern station.