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Mon - Fri | 06:10-19:30 |
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Sat | 08:10-14:50 |
Sun | Closed |
For full accessibility information at Westcombe Park, view our accessibility info below.
Mon - Fri: | 06:10-19:30 |
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Sat: | 08:10-14:50 |
Sun: | Closed |
Station Accessibility | ||
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Induction Loop | Yes | |
Ramp For Train Access | Yes | |
Accessible Ticket Machines | Yes |
by entrance to platform 1 |
Accessible Toilets | Yes |
Platform 1- Available during staffing hours. This toilet is stoma friendly. |
Step Free Access | No |
Category B2. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 1 for services towards London via main entrance off Station Crescent. Step free access to Platform 2 for services away from London via side entrance from Car Park. No step free interchange between platforms except via the road in excess of 280 metres. Stepped access between platforms via subway. |
Accessible Booking Office Counter | No | |
Wheelchairs Available | No | |
Impaired Mobility Set Down | No |
Getting to and from the station | ||
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Accessible Taxis | Yes |
Accessible taxis are available to book |
Staff help | ||
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Staff Help Available | Yes |
Mon - Fri: 6:10 AM to 7:30 PM Sat: 8:10 AM to 2:50 PM Sun: Unavailable |
Assisted Travel | Yes |
Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the ticket office or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further. |
Helpline Contact | Yes |
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524 |
Accessible Public Telephones | Yes |
Public telephones are not wheelchair accessible |
Seated Area | Yes | |
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Passenger Information Systems | Yes |
Passenger Information Systems Note: Departure Screens, Announcements, |
Shops | Yes |
newspapers |
Station Buffet | Yes |
Coffee kiosk |
Toilets | Yes |
Platform 1- Available during staffing hours |
CCTV | Yes | |
Atm Machine | No | |
Baby Change | No | |
Telephones | No | |
Waiting Room | No |
Heated waiting area in booking hall only available when staff are present |
Ticket office availability | ||
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Ticket Machine | Yes | |
Ticket Office Note | On way in to access trains via Station Crescent |
Smartcards | ||
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Smartcard Issued | Yes | |
Smartcard Validator | Yes | |
Smartcard Topup | Yes | |
Travelcard | Zone 3 |
Oyster Pay as you go Information | ||
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Oyster Pre Pay | Yes | |
Oyster Validator | Yes | |
Oyster Comments | Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s) |
|
Oyster Topup | Yes | |
Prepurchase Collection | Yes | |
Penalty Fares | Applicable Operators: Southeastern |
Lost Property Contact Available | Yes |
Phone number:
0345 322 7021 Website: https://www.nationalrail.co.uk/ |
|
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Customer Services | This station has Secure station accreditation - For more information contact 0345 322 7021 | ||
Customer Help Points | Yes |
On platform |
|
Ticket Gate | No | ||
Customer Services: This station has Secure station accreditation - For more information contact 0345 322 7021 |
Car parking | Yes | |
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Name: Station Car Park Operator: APCOA Parking Spaces: 49 Notes: From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50 Car Parking Contact Available: No Phone number: 0330 333 9232 Website: https://www.nationalrail.co.uk/ Note: From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50 Accessible Car Park Equipment: No Accessible Spaces: 3 Accessible Spaces Note: Parking is free for disabled customers displaying a valid Blue Badge in any car parking space |
Daily Charge:
£6.70 Weekly Charge: £29.80 Monthly Charge: £109.70 |
Bicycle Storage | ||
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Cycle Storage Availability | Yes |
Sheltered: Yes You may leave your cycle in the rack provided however you do so at your own risk. |
Cycle Storage CCTV | No |
Location for Rail Replacement Services | Yes |
|
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Bus Service | Yes |
Information to plan your onward journey is available in a printable format here |
Taxi Rank | No |
Station Operator | SE | |
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Station Code | WCB | |
Staffing Level | partTime |
Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk