Tunbridge Wells Train Station

There are standing height and wheelchair height ticket counters available.

booking hall

On Platform 1 and Platform 2 - Available during staffing hours. This toilet is stoma friendly

Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 1 for services towards London via the main entrance. Step free access to platform 2 via the lift from Mount Pleasant Road entrance for services towards Hastings.  Step free interchange between platforms via steep path approximately 200 metres. Step access between platforms via the station footbridge.

Accessible taxis are available to book

Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist.  The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed,  the ticket office or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further. 

0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

Public telephones are not wheelchair accessible

Only available when staff present

newspapers

Coffee shop and Selecta vending machines

On Platform 1 and Platform 2 - Available during staffing hours

Heated waiting room on both platforms Only available when staff present

On platform

Sheltered: Yes
Spaces: 118
Type: Stands
Location:

car park, Platform 1& outside station

You may leave your cycle in the rack provided however you do so at your own risk.

Outside of platform 1 (what 3 words: bronze.deed.judge)

both sides of station

Information to plan your onward journey is available in a printable format here