Sydenham Hill

Address

Sydenham Hill station
College Road
Sydenham Hill
SE21 7ND

Station staff availability

Station staff availability
Mon - Fri	06:40-20:00
Sat	09:00-15:50
Sun	Closed

For full accessibility information at Sydenham Hill, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	06:40-20:00
Sat:	09:00-15:50
Sun:	Closed

1 Station updates

Station details

Accessibility

Station Accessibility
Induction Loop	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes	platform 1
Step Free Access	No	Category C. This station does not have step free access. Steps to all platforms.
Accessible Booking Office Counter	No
Wheelchairs Available	No
Accessible Toilets	No
Impaired Mobility Set Down	No

Getting to and from the station
Accessible Taxis	Yes	Accessible taxis are available to book

Staff help
Staff Help Available	Yes	Mon - Fri: 6:40 AM to 8:00 PM Sat: 9:00 AM to 3:50 PM Sun: Unavailable
Assisted Travel	Yes	Assistance navigating through the station and getting on and off trains (by ramp if required although there is no step free access at this station) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the ticket office or you can use the help point.Where staff are not available at the station to assist, we now have a mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Helpline Contact	Yes	0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Accessible Public Telephones	Yes	Public telephones are not wheelchair accessible

Station facilities

Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens, Announcements,
Station Buffet	Yes	Coffee kiosk
Telephones	Yes
CCTV	Yes
Atm Machine	No
Baby Change	No
Shops	No
Toilets	No
Waiting Room	No	Heated waiting area in booking hall only available when staff are present

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes
Ticket Office Note		On way in to access trains from Lyall Avenue side of station

Smartcards
Smartcard Issued	Yes
Smartcard Validator	Yes
Smartcard Topup	Yes
Travelcard		Zone 3

Oyster Pay as you go Information
Oyster Pre Pay	Yes
Oyster Validator	Yes
Oyster Comments		Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
Oyster Topup	Yes
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern

Passenger services

Lost Property Contact Available	Yes	Phone number: 0345 322 7021 Website: https://www.nationalrail.co.uk/
Customer Services		This station has Secure station accreditation - For more information contact 0345 322 7021
Customer Help Points	Yes	On platform
Ticket Gate	No
Customer Services: This station has Secure station accreditation - For more information contact 0345 322 7021

Car parking

Car parking	Yes
Name: Station Car Park Operator: APCOA Parking Spaces: 16 Notes: From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50 Car Parking Contact Available: No Phone number: 0330 333 9232 Website: https://www.nationalrail.co.uk/ Note: From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50 Accessible Car Park Equipment: No Accessible Spaces: 1 Accessible Spaces Note: Parking is free for disabled customers displaying a valid Blue Badge in any car parking space	Daily Charge: £6.40 Weekly Charge: £28.40 Monthly Charge: £104.80

Yes

Name: Station Car Park
Operator: APCOA Parking
Spaces: 16
Notes:

From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

Car Parking Contact Available: No
Phone number: 0330 333 9232
Website: https://www.nationalrail.co.uk/
Note:

From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

Accessible Car Park Equipment: No
Accessible Spaces: 1
Accessible Spaces Note:

Parking is free for disabled customers displaying a valid Blue Badge in any car parking space

Daily Charge: £6.40
Weekly Charge: £28.40
Monthly Charge: £104.80

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: Yes Spaces: 5 Type: Stands Location: Note: You may leave your cycle in the rack provided however you do so at your own risk.
Cycle Storage CCTV	No

Bicycle Storage

Cycle Storage Availability

Yes

Sheltered: Yes
Spaces: 5
Type: Stands
Location:
Note:

You may leave your cycle in the rack provided however you do so at your own risk.

Cycle Storage CCTV

Other transport

Location for Rail Replacement Services	Yes	Towards Penge East: Bus stop N on Kingswood Drive Towards West Dulwich: Bus stop D on Kingswood Drive
Bus Service	Yes	Information to plan your onward journey is available in a printable format here
Taxi Rank	No

Location for Rail Replacement Services

Yes

Towards Penge East: Bus stop N on Kingswood Drive

Towards West Dulwich: Bus stop D on Kingswood Drive

Bus Service

Yes

Information to plan your onward journey is available in a printable format here

Taxi Rank

General information

Staffing Level: partTime
Station Operator: SE	Station Code: SYH

Live departures & arrivals for Sydenham Hill

Departures

Arrivals

Live departures for Sydenham Hill
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
19:02	London Victoria Platform 1	1	19:05 3 mins late	n/a
19:12	Orpington Platform 2	2	On time	n/a
19:17	London Victoria Platform 1	1	19:21 4 mins late	n/a
19:27	Orpington Platform 2	2	On time
19:32	London Victoria Platform 1	1	On time
19:42	Orpington Platform 2	2	On time	n/a
19:47	London Victoria		On time
19:57	Orpington		On time	n/a
20:02	London Victoria		On time
20:12	Orpington		On time

Live arrivals at Sydenham Hill
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
19:02	Orpington Platform 1	1	19:03 1 min late	n/a
19:12	London Victoria Platform 2	2	On time	n/a
19:17	Orpington Platform 1	1	19:21 4 mins late	n/a
19:27	London Victoria Platform 2	2	On time
19:32	Orpington Platform 1	1	On time
19:42	London Victoria Platform 2	2	On time	n/a
19:47	Orpington		On time
19:57	London Victoria		On time	n/a
20:02	Orpington		On time
20:12	London Victoria		On time

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

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