Sway Train Station

Address

Sway station
Station Road
Sway
SO41 6BA

Station staff availability

Station staff availability
Mon - Fri	06:35-10:00

For full accessibility information at Sway, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	06:35-10:00
Sat:	Closed
Sun:	Closed

0 Station updates

Station details

The ticket office at Sway will be closed from Wednesday 21 to Friday 23 May 2025.

Accessibility

Station Accessibility
Induction Loop	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes	All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Step Free Access	No	Step-free category B station - This station has level access from the main entrance to Platform 1 (for trains towards Southampton). There is level access from the car park to Platform 2 (for trains towards Bournemouth/ Weymouth) via a separate entrance. The step-free route between platforms is approximately 300m via the street (please note the station access road on the Platform 2 side has no pavement).
Impaired Mobility Set Down	Yes
Accessible Booking Office Counter	No
Wheelchairs Available	No
Accessible Toilets	No

Getting to and from the station
Accessible Taxis	No

Staff help
Staff Help Available	Yes	Mon - Fri: 6:35 AM to 10:00 AM
Assisted Travel	Yes	Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
Helpline Contact	Yes	0800 5282100
Helpline Opening Hours	Yes	Mon - Fri: 24 Hours Sat: 24 Hours Sun: 24 Hours
Accessible Public Telephones	No

Station facilities

Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens,
Toilets	Yes	The toilets are located on Platform 1. The National key toilets are located in the Waiting Room on Platform 1; these toilets are operated by a radar key. Toilets are only available when the ticket office is open.
CCTV	Yes
Atm Machine	No
Baby Change	No
Shops	No
Station Buffet	No
Telephones	No
Waiting Room	No	Heated waiting room on Platform 1. Seating is compliant with code of practice.

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes
Ticket Office Note		A Ticket Vending Machine with a video help link is located on platform 1 next to the ticket office.

Smartcards
Smartcard Validator	Yes
Smartcard Topup	Yes
Smartcard Issued	No

Oyster Pay as you go Information
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No
Oyster Validator	No
Oyster Topup	No

Passenger services

Website: https://www.southwesternrailway.com/contact-and-help/lost-property
Customer Services		Please contact our Customer Service Centre on 0345 6000 650
Customer Help Points	Yes	Help points are available on all platforms
Lost Property Contact Available	No
Ticket Gate	No
Customer Services: Please contact our Customer Service Centre on 0345 6000 650

Car parking

Car parking	Yes
Name: Sway Car Park Operator: Spaces: 32 Car Parking Contact Available: No Accessible Car Park Equipment: No Accessible Spaces: 3 Accessible Spaces Note: Parking is chargeable for all vehicles except registered Blue Badge holders.	Daily Charge: £2.40 Weekly Charge: £9.50 Monthly Charge: £34.30

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: Yes Spaces: 10 Type: Racks Location:
Cycle Storage CCTV	Yes

Other transport

Location for Rail Replacement Services	Yes	To Bournemouth: Station Road by Railway Bridge opposite Bus Stop To Brockenhurst: Station Road Bus Stop by Railway Bridge
Bus Service	Yes	Information to plan your onward journey is available in a printable format here
Taxi Rank	No

Location for Rail Replacement Services

Yes

To Bournemouth: Station Road by Railway Bridge opposite Bus Stop

To Brockenhurst: Station Road Bus Stop by Railway Bridge

Bus Service

Yes

Information to plan your onward journey is available in a printable format here

Taxi Rank

General information

Station Operator	SW
Station Code	SWY
Staffing Level	partTime

Live departures & arrivals for Sway

Departures

Arrivals

Live departures for Sway
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability	Train LengthCoaches	further details
05:59	Brockenhurst Platform 1	1	On time	n/a

Live arrivals at Sway
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability	Train LengthCoaches	further details
05:59	Poole Platform 1	1	On time	n/a

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

timetables for Sway

No timetables.

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