Stratford International Train Station

Address

Stratford International station
International Way
Stratford
E20 1YY

Station staff availability

Station staff availability
Mon - Sun	24 Hours

For full accessibility information at Stratford International, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	06:15-22:00
Sat:	06:15-22:00
Sun:	09:30-17:30

0 Station updates

Station details

Accessibility

Station Accessibility
Accessible Booking Office Counter	Yes	There are standing height and wheelchair height ticket counters available.
Induction Loop	Yes
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes	booking hall
Accessible Toilets	Yes	Booking Hall
Step Free Access	Yes	Step free access to all platforms via lifts.Pedestrian access to the international station from the regional station either via Westfield shopping centre or the roadway to the second entrance.
Impaired Mobility Set Down	Yes

Getting to and from the station
Accessible Taxis	No

Staff help
Staff Help Available	Yes	Mon - Sun: 24 Hours Staff Help Available Note: Assistance/Help available from station staff from First to Last trains.
Assisted Travel	Yes	We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Helpline Contact	Yes	If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
Helpline Opening Hours	Yes	Mon - Fri: 24 Hours Sat: 24 Hours Sun: 24 Hours
Accessible Public Telephones	No

Station facilities

Atm Machine	Yes
Baby Change	Yes
Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens, Arrival Screens, Announcements,
Shops	Yes	WH Smiths
Station Buffet	Yes	coffee shop
Toilets	Yes	Booking Hall
Waiting Room	Yes	on platform
CCTV	Yes
Telephones	No

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes
Ticket Office Note		On way in to access trains

Smartcards
Smartcard Issued	Yes
Smartcard Validator	Yes
Smartcard Topup	Yes
Travelcard		Zone 2/3

Oyster Pay as you go Information
Oyster Pre Pay	Yes
Oyster Validator	Yes
Oyster Comments		Oyster PAYG is now valid on Southeastern High Speed services between London St. Pancras and Stratford International. Oyster is also valid on Docklands Light Railway services.
Oyster Topup	Yes
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern

Passenger services

Lost Property Contact Available	Yes	Phone number: 0345 322 7021 Website: https://www.nationalrail.co.uk/
Ticket Gate	Yes
Customer Services		0345 322 7021
Customer Help Points	Yes	On platform
Customer Services: 0345 322 7021

Car parking

Car parking	No

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: Yes Spaces: 66 Type: Stands Location: Within car park and alongside station entrance Note: You may leave your cycle in the rack provided however you do so at your own risk.
Cycle Storage CCTV	No

Bicycle Storage

Cycle Storage Availability

Yes

Sheltered: Yes
Spaces: 66
Type: Stands
Location:

Within car park and alongside station entrance

Note:

You may leave your cycle in the rack provided however you do so at your own risk.

Cycle Storage CCTV

Other transport

Location for Rail Replacement Services	Yes	Station Forecourt
Taxi Rank	Yes	Taxis are available from the Westfield Shopping Centre entrance.
Bus Service	No

General information

Station Operator	HS
Station Code	SFA
Staffing Level	Full Time

Live departures & arrivals for Stratford International

Departures

Arrivals

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

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