Stoke-on-Trent Train Station

Address

Stoke-on-Trent station
Station Road
Stoke-on-Trent
ST4 2AA

Station staff availability

Station staff availability
Mon - Fri	05:30-00:00
Sat	05:30-23:30
Sun	07:30-00:00

For full accessibility information at Stoke-on-Trent, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	05:55-20:00
Sat:	06:25-19:30
Sun:	08:55-20:30

0 Station updates

Station details

The lifts are currently out of order between platform 1 and platform 2 at Stoke-on-Trent station. If you might need extra help to re-arrange your travel plans because of this, please get in touch with CrossCountry by phone on Freephone 0800 030 9224 or Next Generation Text: 18001 0800 030 9224.

Accessibility

Station Accessibility
Accessible Booking Office Counter	Yes
Induction Loop	Yes
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Accessible Toilets	Yes
Step Free Access	Yes	This station has step-free access to all platforms / the platform
Impaired Mobility Set Down	Yes
Accessible Ticket Machines	No

Getting to and from the station
Accessible Taxis	Yes	By the North end of platform 1

Staff help
Staff Help Available	Yes	Mon - Fri: 5:30 AM to 12:00 AM Sat: 5:30 AM to 11:30 PM Sun: 7:30 AM to 12:00 AM Staff Help Available Note: Passenger Assist meeting point is the ticket office. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
Assisted Travel	Yes	We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Helpline Contact	Yes	08000 158 123 (08000 158 124 Textphone)
Accessible Public Telephones	No

Station facilities

Atm Machine	Yes
Baby Change	Yes
Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens, Arrival Screens, Announcements,
Shops	Yes
Station Buffet	Yes
Toilets	Yes	The accessible toilets are located on Platform 1 and 2. The National key toilet is located on Platform 1; these toilets are operated by a radar key.
Waiting Room	Yes	Platforms 1 & 2
CCTV	Yes
Telephones	No

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes
Ticket Office Note		Ticket machines can be found in the booking hall.

Smartcards
Smartcard Validator	Yes
Smartcard Topup	Yes
Smartcard Issued	No

Oyster Pay as you go Information
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No
Oyster Validator	No
Oyster Topup	No

Passenger services

Lost Property Contact Available	Yes	Phone number: 0345 528 0253 Website: https://avantiwestcoast.missingx.com/
Ticket Gate	Yes
Customer Services		Customers are encouraged to approach a member of station staff with any customer information enquiry.
Customer Help Points	Yes
Customer Services: Customers are encouraged to approach a member of station staff with any customer information enquiry.

Car parking

Car parking	Yes
Name: Stoke on Trent Car Park 2 Operator: Avanti West Coast Spaces: 24 Car Parking Contact Available: No Phone number: Website: https://www.nationalrail.co.uk/ Accessible Car Park Equipment: No	Daily Charge: £12.50 Monthly Charge: £132.00
Name: Stoke-on-Trent Car Park 3 Operator: Avanti West Coast Spaces: 460 Car Parking Contact Available: No Phone number: Website: https://www.nationalrail.co.uk/ Accessible Car Park Equipment: Yes Accessible Spaces: 20	Daily Charge: £12.50 Monthly Charge: £132.00

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: Yes Spaces: 88 Type: Compounds,Lockers,Stands Location: all platforms Note: The cycle hub on Platform 1 has space for 63 cycles. There are stands for 28 cycles on Platform 1 and a further 24 stands for cycles in Car Park 3 (Platform 2/3). 63 spaces in platform 1 cycle hub 14 hoops on platform 1 (2 x cycles per hoop = 28 spaces) 12 hoops in car park 3 (2 x cycles per hoop = 24 spaces)
Cycle Storage CCTV	Yes

Bicycle Storage

Cycle Storage Availability

Yes

Sheltered: Yes
Spaces: 88
Type: Compounds,Lockers,Stands
Location:

all platforms

Note:

The cycle hub on Platform 1 has space for 63 cycles. There are stands for 28 cycles on Platform 1 and a further 24 stands for cycles in Car Park 3 (Platform 2/3).

63 spaces in platform 1 cycle hub

14 hoops on platform 1 (2 x cycles per hoop = 28 spaces)

12 hoops in car park 3 (2 x cycles per hoop = 24 spaces)

Cycle Storage CCTV

Yes

Other transport

Location for Rail Replacement Services	Yes	Rail replacement coach services can be found at the front of the station.
Bus Service	Yes	Information to plan your onward journey is available in a printable format here.
Taxi Rank	No
Tube, Overground and Tram links	No

General information

Station Operator	VT
Station Code	SOT
Staffing Level	Full Time

Live departures & arrivals for Stoke-on-Trent

Departures

Arrivals

Live departures for Stoke-on-Trent
Due	Destination	Platform	Expected	Usual Seat AvailabilitySeat availability	Train LengthCoaches
15:53	London Euston Platform 1	1	16:02 9 mins late	n/a
15:55	Manchester Piccadilly Platform 3	3	16:05 10 mins late	n/a	3
15:57	Stafford Platform 1	1	On time	n/a
15:58	Hanley (Bus)			n/a
16:00	Crewe Platform 2	2	16:03 3 mins late	n/a
16:04	Bournemouth via Coventry Platform 1	1	On time	n/a
16:16	Crewe Platform 2	2	On time	n/a
16:27	Manchester Piccadilly Platform 2	2	16:43 16 mins late	n/a
16:44	Bristol Temple Meads Platform 1	1	On time	n/a
16:49	Manchester Piccadilly Platform 2	2	On time	n/a

London Euston

15:53

Platform

16:02 9 mins late

Seats

n/a

Manchester Piccadilly

15:55

Platform

16:05 10 mins late

Coaches

Seats

n/a

Stafford

15:57

Platform

On time

Seats

n/a

Hanley (Bus)

15:58

Seats

n/a

Crewe