Sittingbourne

Address

Sittingbourne station
St. Michaels Road
Sittingbourne
ME10 3ED

Station staff availability

Station staff availability
Mon - Fri	04:50-01:30
Sat	04:50-01:30
Sun	06:30-01:00

For full accessibility information at Sittingbourne, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	06:00-19:30
Sat:	07:00-19:00
Sun:	07:10-18:40

2 Station updates

Lifts out of order

The lifts will be out of order between Platform 1 and Platform 2 / 3 from 19:11 on 19/01/2025 until further notice at Sittingbourne station.
Additional Information:
The nearest stations with step-free access are Rainham and Faversham
Ticket Office Closure

The ticket office will be closed from 12:30 on 20/01/2025 until the end of the day at Sittingbourne station.

Station details

Accessibility

Station Accessibility
Accessible Booking Office Counter	Yes	Counters can be raised or lowered to suit all customers
Induction Loop	Yes
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes	In booking hall
Accessible Toilets	Yes	Platform 1- Available during staffing hours. This toilet is stoma friendly.
Step Free Access	No	Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details -Step free access to platform 1 for services towards London from main entrance. Step free access to platform 2 and 3 for services away from London and to Sheerness available via the lift. Stepped access to all platforms via the station footbridge. Short steep ramp to platform one when booking hall closed.
Impaired Mobility Set Down	Yes

Getting to and from the station
Accessible Taxis	Yes	Accessible taxis are available to book

Staff help
Staff Help Available	Yes	Mon - Fri: 4:50 AM to 1:30 AM Sat: 4:50 AM to 1:30 AM Sun: 6:30 AM to 1:00 AM
Assisted Travel	Yes	Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.
Helpline Contact	Yes	0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Accessible Public Telephones	Yes	Public telephones are not wheelchair accessible

Station facilities

Atm Machine	Yes	Located outside main entrance
Baby Change	Yes	Platform 1- Available during staffing hours
Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens, Announcements,
Shops	Yes	newspapers
Station Buffet	Yes	Coffee shop and Selecta vending machines
Toilets	Yes	Platform 1 - Available during staffing hours
CCTV	Yes
Telephones	No
Waiting Room	No	Heated waiting rooms on Platforms 1 and 2/3 Only available when staff present

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes
Ticket Office Note		On way in to access trains

Smartcards
Smartcard Issued	Yes
Smartcard Validator	Yes
Smartcard Topup	Yes

Oyster Pay as you go Information
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No
Oyster Validator	No
Oyster Topup	No

Passenger services

Phone number: 0345 322 7021 Website: https://www.nationalrail.co.uk/
Ticket Gate	Yes
Customer Services		0345 322 7021
Customer Help Points	Yes	On platform
Lost Property Contact Available	No
Customer Services: 0345 322 7021

Car parking

Car parking	Yes
Name: Station Car Park Operator: APCOA Parking Spaces: 253 Notes: From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50 Car Parking Contact Available: No Phone number: 0330 333 9232 Website: https://www.nationalrail.co.uk/ Note: From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50 Accessible Car Park Equipment: No Accessible Spaces: 5 Accessible Spaces Note: Parking is free for disabled customers displaying a valid Blue Badge in any car parking space	Daily Charge: £7.60 Weekly Charge: £32.50 Monthly Charge: £114.70

Yes

Name: Station Car Park
Operator: APCOA Parking
Spaces: 253
Notes:

From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

Car Parking Contact Available: No
Phone number: 0330 333 9232
Website: https://www.nationalrail.co.uk/
Note:

From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

Accessible Car Park Equipment: No
Accessible Spaces: 5
Accessible Spaces Note:

Parking is free for disabled customers displaying a valid Blue Badge in any car parking space

Daily Charge: £7.60
Weekly Charge: £32.50
Monthly Charge: £114.70

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: Yes Spaces: 98 Type: Stands Location: front of station by main car park Note: You may leave your cycle in the rack provided however you do so at your own risk.
Cycle Storage CCTV	No

Bicycle Storage

Cycle Storage Availability

Yes

Sheltered: Yes
Spaces: 98
Type: Stands
Location:

front of station by main car park

Note:

You may leave your cycle in the rack provided however you do so at your own risk.

Cycle Storage CCTV

Other transport

Location for Rail Replacement Services	Yes	Station car park (what 3 words: inches.figure.flat).
Bus Service	Yes	Information to plan your onward journey is available in a printable format here
Taxi Rank	No

General information

Staffing Level: Full Time
Station Operator: SE	Station Code: SIT

Live departures & arrivals for Sittingbourne

Departures

Arrivals

Live departures for Sittingbourne
Due	Destination	Platform	Expected
20:10	London St Pancras (Intl) Platform 1	1	On time
20:15	Dover Priory Platform 2	2	On time
20:15	London Victoria Platform 1	1	On time
20:19	Ramsgate Platform 2	2	20:24 5 mins late
20:23	Sheerness-on-Sea Platform 3	3	On time
20:41	Ramsgate Platform 2	2	20:44 3 mins late
20:45	London Victoria Platform 1	1	20:54 9 mins late
20:48	Faversham Platform 2	2	On time
21:10	London St Pancras (Intl) Platform 1	1	On time
21:15	Dover Priory Platform 2	2	On time

Live arrivals at Sittingbourne
Due	Destination	Platform	Expected
20:08	Ramsgate Platform 1	1	On time
20:11	Sheerness-on-Sea Platform 3	3	On time
20:14	Dover Priory Platform 1	1	On time
20:15	London Victoria Platform 2	2	On time
20:18	London St Pancras (Intl) Platform 2	2	20:23 5 mins late
20:40	London Victoria Platform 2	2	20:43 3 mins late
20:44	Ramsgate Platform 1	1	20:53 9 mins late
20:48	London St Pancras (Intl) Platform 2	2	On time
21:06	Sheerness-on-Sea Platform 3	3	On time
21:08	Ramsgate Platform 1	1	On time

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

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