Newcastle Train Station

Address

Newcastle-upon-Tyne station
Neville Street
Newcastle-upon-Tyne
NE1 5DL

Station staff availability

Station staff availability
Mon - Fri	04:00-00:15
Sat	04:00-23:30
Sun	07:00-00:15

For full accessibility information at Newcastle, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	06:00-19:00
Sat:	07:00-19:00
Sun:	07:30-19:00

0 Station updates

Station details

Accessibility

Station Accessibility
Accessible Booking Office Counter	Yes	Travel Centre Floor Walkers will assist any disabled passengers unable to access the booking office window
Induction Loop	Yes
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes	Accessible machine are located on the main concourse
Accessible Toilets	Yes	The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a radar key. A radar key is available from the Passenger Assistance lounge, Station Management Centre (located on the Main Concourse) or from station staff on Platforms 3&4.
Step Free Access	No	Please note that although this station is classified step-free, the bridge between the platforms is quite steep. Lifts are available using a subway but only to platforms 1-4 and platforms 9-12. Staff are available to assist using the footbridge. This station is a category B2 station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955. Newcastle has a RNIB 'Map for All' located at the entrances to the Station. Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
Impaired Mobility Set Down	Yes

Getting to and from the station
Accessible Taxis	No

Staff help
Staff Help Available	Yes	Mon - Fri: 4:00 AM to 12:15 AM Sat: 4:00 AM to 11:30 PM Sun: 7:00 AM to 12:15 AM Staff Help Available Note: When arriving for booked or turn-up-and-go assistance, the meeting point is the Passenger Assistance Lounge - platform 12. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Assisted Travel	Yes	We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Helpline Contact	Yes	03457 225 225 or 18001 03457 225 225 (Text relay service)
Accessible Public Telephones	Yes	Platform 3

Station facilities

Atm Machine	Yes	In the Main Square next to Boots
Baby Change	Yes
Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens, Arrival Screens, Announcements,
Shops	Yes	WH Smith, Boots, Sainsbury, Costa, Cafe Nero, Pumpkin Cafe, AMT Coffee,.Greggs, Centurion,Destination 1850 and M&S
Station Buffet	Yes	Coffee shop Food vending machine Public House/Bar Food outlet (Seating available)
Telephones	Yes
Toilets	Yes	The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4. Toilet opening hours are at all times that the station is open.
CCTV	Yes
Waiting Room	No	This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms Waiting Room opening hours are at all times that the station is open

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes
Ticket Office Note		Ticket office is in the main concourse, under the departure information boards.

Smartcards
Smartcard Issued	Yes
Smartcard Topup	Yes
Smartcard Validator	No

Oyster Pay as you go Information
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No
Oyster Validator	No
Oyster Topup	No

Passenger services

Phone number: 01163663587 Website: https://www.nationalrail.co.uk/
Ticket Gate	Yes
Customer Services		We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.This station has Secure Station Accreditation
Customer Help Points	Yes
Lost Property Contact Available	No
Customer Services: We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.This station has Secure Station Accreditation

Car parking

Car parking	Yes
Name: Long Stay Car Park Operator: London North Eastern Railway Spaces: 454 Car Parking Contact Available: No Phone number: Website: https://www.nationalrail.co.uk/ Accessible Car Park Equipment: Yes Accessible Spaces: 17 Accessible Spaces Note: Parking is chargeable for all vehicles. Weekday Off Peak rates are applied from 10:00.	Daily Charge: £20.00 Weekly Charge: £78.00 Monthly Charge: £253.50
Name: Short stay Operator: London North Eastern Railway Spaces: 27 Car Parking Contact Available: No Phone number: Website: https://www.nationalrail.co.uk/ Accessible Car Park Equipment: No Accessible Spaces: 3 Accessible Spaces Note: The short stay car park has 20 normal spaces 3 accessible spaces and 4 drop off/ pick up and 4 motorcycle spaces

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: Yes Spaces: 174 Type: Stands Location: Platform 12 at the south end of the station and outside the Station Management Centre at the north end of the station. Note: 28 stands accommodating 56 cycles
Cycle Storage CCTV	Yes

Bicycle Storage

Cycle Storage Availability

Yes

Sheltered: Yes
Spaces: 174
Type: Stands
Location:

Platform 12 at the south end of the station and outside the Station Management Centre at the north end of the station.

Note:

28 stands accommodating 56 cycles

Cycle Storage CCTV

Yes

Other transport

Location for Rail Replacement Services	Yes	Rail Replacement Coaches leave from the front of the station.
Taxi Rank	Yes	Newcastle is a large station, taxis are available 24/7 from the station taxi rank.
Bus Service	Yes	Information to plan your onward journey is available in a printable format here
Tube, Overground and Tram links	Yes	Tyne & Wear 'Metro' runs from platforms adjacent to station concourse. For details: www.nexus.org.uk

General information

Station Operator	GR
Station Code	NCL
Staffing Level	Full Time

Live departures & arrivals for Newcastle

Departures

Arrivals

Live departures for Newcastle
Due	Destination	Platform	Expected	Usual Seat AvailabilitySeat availability	Train LengthCoaches	further details
04:21	Liverpool Lime Street Platform 6	6	On time	n/a	5
04:35	London Kings Cross Platform 2	2	On time	n/a

Liverpool Lime Street

04:21

Platform

On time

Coaches

Seats

n/a

London Kings Cross

04:35