New Cross Gate Train Station

Address

New Cross Gate station
New Cross Road
New Cross
SE14 6AR

Station staff availability

Station staff availability
Mon - Fri	05:55-20:30
Sat	06:10-20:30
Sun	06:55-21:10

For full accessibility information at New Cross Gate, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	05:55-20:30
Sat:	06:10-20:30
Sun:	06:55-21:10

0 Station updates

Station details

Accessibility

Station Accessibility
Accessible Booking Office Counter	Yes
Induction Loop	Yes
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes
Step Free Access	Yes	Step-free access to all platforms from concourse. One step from street to Ticket Office only.
Accessible Toilets	No
Impaired Mobility Set Down	No

Getting to and from the station
Accessible Taxis	Yes	If required Taxis from this station can be arranged through www.addisonlee.com or www.gett.com

Staff help
Staff Help Available	Yes	Mon - Fri: 5:55 AM to 8:30 PM Sat: 6:10 AM to 8:30 PM Sun: 6:55 AM to 9:10 PM
Assisted Travel	Yes	We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.
Helpline Contact	Yes	0343 222 1234
Accessible Public Telephones	No

Station facilities

Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens, Arrival Screens, Announcements,
Shops	Yes
Station Buffet	Yes	Coffee shop
CCTV	Yes
Atm Machine	No
Baby Change	No
Telephones	No
Toilets	No
Waiting Room	No

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes

Smartcards
Travelcard		Zone 2
Smartcard Issued	No
Smartcard Validator	No
Smartcard Topup	No

Oyster Pay as you go Information
Oyster Pre Pay	Yes
Oyster Validator	Yes
Oyster Topup	Yes
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern

Passenger services

Lost Property Contact Available	Yes	Website: https://www.nationalrail.co.uk/
Ticket Gate	Yes
Customer Services		Call Southern Trains Customer Services 08451 272920 for issues related to Southern train services.Call London Overground Customer Services 0845 601 4867 for issues related to London Overground trains, station staff and facilities.
Customer Help Points	Yes
Customer Services: Call Southern Trains Customer Services 08451 272920 for issues related to Southern train services.Call London Overground Customer Services 0845 601 4867 for issues related to London Overground trains, station staff and facilities.

Car parking

Car parking	No

Cycling

Bicycle Storage
Cycle Storage CCTV	Yes
Cycle Storage Availability	No

Other transport

Location for Rail Replacement Services	Yes	Use bus stop R in New Cross Road for buses towards Canada Water, Dalston Junction/Dalston Kingsland, Crystal Palace, West Croydon, East Croydon, Norwood Junction and Sutton Use bus stop Q in New Cross Road for buses towards London Bridge
Taxi Rank	Yes	If required Taxis from this station can be arranged through www.addisonlee.com or www.gett.com
Bus Service	No
Tube, Overground and Tram links	No

General information

Station Operator	LO
Station Code	NXG
Staffing Level	partTime

Live departures & arrivals for New Cross Gate

Departures

Arrivals

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.