Mortlake Train Station

Address

Mortlake station
Sheen Lane
Mortlake
SW14 8LN

Station staff availability

For full accessibility information at Mortlake, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	06:25-19:50
Sat:	08:30-19:00
Sun:	09:30-16:00

0 Station updates

Station details

Accessibility

Station Accessibility
Induction Loop	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes	All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Accessible Toilets	Yes	The National key toilets are located on Platform 2; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
Step Free Access	No	Step-free category B Station - There is step-free access to both platforms. Interchange is via the stepped footbridge, or step-free via the road level crossing beside the station.
Accessible Booking Office Counter	No
Wheelchairs Available	No
Impaired Mobility Set Down	No

Getting to and from the station
Accessible Taxis	No

Staff help
Assisted Travel	Yes	Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
Helpline Contact	Yes	0800 5282100
Helpline Opening Hours	Yes	Mon - Fri: 24 Hours Sat: 24 Hours Sun: 24 Hours
Accessible Public Telephones	No
Staff Help Available	No

Station facilities

Station Buffet	Yes	Coffee Shop on platform 1.
Telephones	Yes
Toilets	Yes	Only accessible toilets are available. The National key toilets are located on Platform 2; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
CCTV	Yes
Atm Machine	No
Baby Change	No
Seated Area	No
Shops	No
Waiting Room	No

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes
Ticket Office Note		A Ticket Vending Machine with a video help link is located on Platform 2.

Smartcards
Smartcard Issued	Yes
Smartcard Validator	Yes
Smartcard Topup	Yes
Travelcard		Zone 3

Oyster Pay as you go Information
Oyster Validator	Yes
Oyster Topup	Yes
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No

Passenger services

Website: https://www.southwesternrailway.com/contact-and-help/lost-property
Customer Services		Please contact our Customer Service Centre on 0345 6000 650
Customer Help Points	Yes	Help points are available on all platforms
Lost Property Contact Available	No
Ticket Gate	No
Customer Services: Please contact our Customer Service Centre on 0345 6000 650

Car parking

Car parking	Yes
Name: Mortlake Car Park Operator: Spaces: 13 Car Parking Contact Available: No Accessible Car Park Equipment: No Accessible Spaces: 1 Accessible Spaces Note: Parking is chargeable for all vehicles except registered Blue Badge holders.	Daily Charge: £7.30 Weekly Charge: £29.10 Monthly Charge: £102.90

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: Yes Spaces: 132 Type: Compounds,Racks Location: Platform 2
Cycle Storage CCTV	Yes

Bicycle Storage

Cycle Storage Availability

Yes

Sheltered: Yes
Spaces: 132
Type: Compounds,Racks
Location:

Platform 2

Cycle Storage CCTV

Yes

Other transport

Location for Rail Replacement Services	Yes	To Barnes: Mortlake High Street, bus stop A To Richmond: Mortlake High Street, bus stop B
Bus Service	Yes	Information to plan your onward journey is available in a printable format here
Taxi Rank	No

Location for Rail Replacement Services

Yes

To Barnes: Mortlake High Street, bus stop A

To Richmond: Mortlake High Street, bus stop B

Bus Service

Yes

Information to plan your onward journey is available in a printable format here

Taxi Rank

General information

Station Operator	SW
Station Code	MTL
Staffing Level	partTime

Live departures & arrivals for Mortlake

Departures

Arrivals

Live departures for Mortlake
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
09:07	Chiswick Platform 2	2	On time	n/a
09:08	London Waterloo Platform 1	1	On time	n/a
09:23	London Waterloo Platform 1	1	On time	n/a
09:24	Wimbledon Platform 2	2	On time	n/a
09:37	Chiswick Platform 2	2	On time	n/a
09:38	London Waterloo Platform 1	1	On time	n/a
09:53	London Waterloo Platform 1	1	Delayed	n/a
09:54	Wimbledon Platform 2	2	On time	n/a
10:08	London Waterloo Platform 1	1	On time	n/a
10:23	London Waterloo Platform 1	1	On time	n/a

Live arrivals at Mortlake
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
09:07	London Waterloo Platform 2	2	On time	n/a
09:08	London Waterloo Platform 1	1	On time	n/a
09:23	London Waterloo Platform 1	1	On time	n/a
09:24	London Waterloo Platform 2	2	On time	n/a
09:37	London Waterloo Platform 2	2	On time	n/a
09:38	London Waterloo Platform 1	1	On time	n/a
09:53	London Waterloo Platform 1	1	Delayed	n/a
09:54	London Waterloo Platform 2	2	On time	n/a
10:08	London Waterloo Platform 1	1	On time	n/a
10:23	London Waterloo Platform 1	1	On time	n/a

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

timetables for Mortlake

No timetables.

Download Station Information for Mortlake (HTML file)

Download all Station Information