MetroCentre Train Station

Address

Metrocentre station
Gateshead Metro Centre
Gateshead
NE11 9GA

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Station staff availability

For full accessibility information at MetroCentre, view our accessibility info below.

Ticket office availability

Unstaffed

0 Station updates

Station details

The lifts are out of order between platform 1 and the footbridge at Metrocentre station.

Accessibility

Station Accessibility
Induction Loop	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes
Step Free Access	Yes	Category A Station Access via lifts that operate whilst ever services are operating through the station. To find our more about travelling around this station, please see the 360 map click here
Accessible Booking Office Counter	No
Wheelchairs Available	No
Accessible Toilets	No
Impaired Mobility Set Down	No

Getting to and from the station
Accessible Taxis	No

Staff help
Assisted Travel	Yes	Assistance is provided by the conductor at this station, please wait on the platform for the train to arrive. We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point. Boarding ramps are carried on all of our trains. We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Helpline Contact	Yes	0800 138 5560 text relay 18001 0800 138 5560
Helpline Opening Hours	Yes	Mon - Sun: 24 Hours
Accessible Public Telephones	No
Staff Help Available	No

Station facilities

CCTV	No
Atm Machine	No
Baby Change	No
Seated Area	No
Shops	No
Station Buffet	No
Telephones	No
Toilets	No
Waiting Room	No

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes

Smartcards
Smartcard Issued	No
Smartcard Validator	No
Smartcard Topup	No

Oyster Pay as you go Information
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No
Oyster Validator	No
Oyster Topup	No

Passenger services

Phone number: 08002006060 Website: https://www.nationalrail.co.uk/
Customer Services		08002006060
Customer Help Points	Yes	Platform 1
Lost Property Contact Available	No
Ticket Gate	No
Customer Services: 08002006060

Car parking

Car parking	No

Cycling

Bicycle Storage
Cycle Storage Availability	No
Cycle Storage CCTV	No

Other transport

Location for Rail Replacement Services	Yes	Replacement transport will pick up/drop off at the bus stop on the station front.
Taxi Rank	Yes	https://www.northernrailway.co.uk/tickets/cab4you
Bus Service	Yes	None close by. Busline 0871 200 2233
Tube, Overground and Tram links	No

General information

Station Operator	NT
Station Code	MCE
Staffing Level	unstaffed

Live departures & arrivals for MetroCentre

Departures

Arrivals

Live departures for Metro Centre
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
17:07	Newcastle Platform 1	1	17:10 3 mins late	n/a
17:15	Hexham Platform 2	2	On time	n/a
17:34	Carlisle Platform 2	2	On time	n/a
17:35	Morpeth Platform 1	1	On time	n/a
17:53	Middlesbrough via Hartlepool Platform 1	1	On time	n/a
18:02	Carlisle Platform 2	2	On time	n/a
18:12	Newcastle Platform 1	1	On time	n/a
18:13	Carlisle		Cancelled	n/a
This service has been cancelled because of more trains than usual needing repairs at the same time
18:35	Prudhoe Platform 2	2	On time	n/a
18:36	Newcastle Platform 1	1	On time	n/a

Live arrivals at Metro Centre
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
17:06	Carlisle Platform 1	1	17:09 3 mins late	n/a
17:14	Newcastle Platform 2	2	On time	n/a
17:33	Newcastle Platform 2	2	On time	n/a
17:34	Hexham Platform 1	1	On time	n/a
17:51	Carlisle Platform 1	1	On time	n/a
18:01	Middlesbrough Platform 2	2	On time	n/a
18:11	Carlisle Platform 1	1	On time	n/a
18:12	Newcastle		Cancelled	n/a
This service has been cancelled because of more trains than usual needing repairs at the same time
18:34	Newcastle Platform 2	2	On time	n/a
18:35	Hexham Platform 1	1	On time	n/a

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.