Maidstone West

Address

Maidstone West station
Station Approach
off The Broadway
ME16 8RJ

Station staff availability

Station staff availability
Mon - Sun	04:30-23:10

For full accessibility information at Maidstone West, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	06:15-12:50
Sat:	06:10-12:50
Sun:	Closed

1 Station updates

Station details

Accessibility

Station Accessibility
Accessible Booking Office Counter	Yes	Counters can be raised or lowered to suit all customers
Induction Loop	Yes
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes	booking hall
Accessible Toilets	Yes	On platform 2- Available during staffing hours. This toilet is stoma friendly.
Step Free Access	No	Category B3. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details -Step free access to platform 2 for services towards Paddock Wood from side entrance to platform. .Staff assistance required to access platform for services to Strood (involves using a crossing to cross the railway tracks). There is no step free access to Platform 1 except via the foot crossing. Stepped access to platform 1 via footbridge. Step free access to booking hall, but only stepped access to both platforms from the booking hall.
Impaired Mobility Set Down	No

Getting to and from the station
Accessible Taxis	Yes	Accessible taxis are available to book

Staff help
Staff Help Available	Yes	Mon - Sun: 4:30 AM to 11:10 PM
Assisted Travel	Yes	Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the office on platform 2.
Helpline Contact	Yes	0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Accessible Public Telephones	Yes	Public telephones are not wheelchair accessible

Station facilities

Atm Machine	Yes
Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens, Announcements,
Station Buffet	Yes	Coffee shop and Selecta vending machine
Telephones	Yes
Toilets	Yes	On platform 2- Available during staffing hours
CCTV	Yes
Baby Change	No
Shops	No
Waiting Room	No	Heated waiting area in booking hall only available when staff are present

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes
Ticket Office Note		On way in to access trains via the booking hall

Smartcards
Smartcard Issued	Yes
Smartcard Topup	Yes
Smartcard Validator	No

Oyster Pay as you go Information
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No
Oyster Validator	No
Oyster Topup	No

Passenger services

Lost Property Contact Available	Yes	Phone number: 0345 322 7021 Website: https://www.nationalrail.co.uk/
Customer Services		0345 322 7021
Customer Help Points	Yes	On platform
Ticket Gate	No
Customer Services: 0345 322 7021

Car parking

Car parking	Yes
Name: Station Car Park Operator: APCOA Parking Spaces: 54 Notes: From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50 Car Parking Contact Available: No Phone number: 0330 333 9232 Website: https://www.nationalrail.co.uk/ Note: From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50 Accessible Car Park Equipment: No Accessible Spaces: 2 Accessible Spaces Note: Parking is free for disabled customers displaying a valid Blue Badge in any car parking space	Daily Charge: £7.00 Weekly Charge: £29.80 Monthly Charge: £112.30

Yes

Name: Station Car Park
Operator: APCOA Parking
Spaces: 54
Notes:

From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

Car Parking Contact Available: No
Phone number: 0330 333 9232
Website: https://www.nationalrail.co.uk/
Note:

From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

Accessible Car Park Equipment: No
Accessible Spaces: 2
Accessible Spaces Note:

Parking is free for disabled customers displaying a valid Blue Badge in any car parking space

Daily Charge: £7.00
Weekly Charge: £29.80
Monthly Charge: £112.30

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: Yes Spaces: 44 Type: Stands Location: Platform 2 Note: You may leave your cycle in the rack provided however you do so at your own risk.
Cycle Storage CCTV	No

Bicycle Storage

Cycle Storage Availability

Yes

Sheltered: Yes
Spaces: 44
Type: Stands
Location:

Platform 2

Note:

You may leave your cycle in the rack provided however you do so at your own risk.

Cycle Storage CCTV

Other transport

Location for Rail Replacement Services	Yes	Replacement bus stop in station approach.
Taxi Rank	Yes	in approach road
Bus Service	Yes	Information to plan your onward journey is available in a printable format here

General information

Staffing Level: partTime
Station Operator: SE	Station Code: MDW

Live departures & arrivals for Maidstone West

Departures

Arrivals

Live departures for Maidstone West
Due	Destination	Platform	Expected
19:25	Strood Platform 1	1	On time
19:30	Paddock Wood Platform 2	2	On time
19:55	Strood Platform 1	1	On time
20:00	Paddock Wood Platform 2	2	On time
20:25	Strood		On time
20:30	Paddock Wood		On time
20:55	Strood		On time
21:00	Paddock Wood		On time

Live arrivals at Maidstone West
Due	Destination	Platform	Expected
19:24	Paddock Wood Platform 1	1	19:25 1 min late
19:29	Strood Platform 2	2	On time
19:54	Paddock Wood Platform 1	1	On time
19:59	Strood Platform 2	2	On time
20:24	Paddock Wood		On time
20:28	Strood		On time
20:54	Paddock Wood		On time
20:58	Strood		On time

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

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