London Waterloo Train Station

Address

London Waterloo station
Station Approach
London
SE1 8SW

Station staff availability

Station staff availability
Mon - Fri	04:45-01:05
Sat	04:45-01:50
Sun	05:45-01:05

For full accessibility information at London Waterloo, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	05:30-23:15
Sat:	05:30-23:15
Sun:	06:30-22:30

0 Station updates

Station details

At London Waterloo station: Two of the four escalators at Exit 2 are being replaced.
Work will take several months to complete and during peak times you may be asked to use an alternative route. Thank you for bearing with us as we bring you more reliable escalators. The lift at Exit 2 will remain in operation during these works.
The escalator outside the ticket office is out of use due to it having it’s gearbox replaced.
Access to the balcony can be made via the lift or the one of the alternative escalators or staircases on either side of the station.
Please speak with station staff if you require further assistance.

Accessibility

Station Accessibility
Accessible Booking Office Counter	Yes	Two lowered ticket office counters can be found at windows 1 & 14 in the ticket office.
Induction Loop	Yes
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes	Ticket machines are located at various locations on the main concourse and are accessible to wheelchair users.
Accessible Toilets	Yes	The entrance to the public toilets is on the main concourse opposite platform 18, and these facilities have an accessible toilet and baby changing facilities. There is a another accessible toilet outside exit 3 operated by a RADAR key.
Step Free Access	Yes	There is step free access from the main concourse to all platforms, shops and facilities. Step free exits are exit 1 (Station approach), exit 2 (with a lift to Waterloo Road and lift access to the London Underground Jubilee line), and exit 3 for taxis and onward travel towards the South Bank.
Impaired Mobility Set Down	Yes	Accessible bays are available near the taxi rank on Cab Road / Station Approach . For any assistance contact reception located next to drop off point on arrival. Passengers may also book assistance in advance by contacting South Western Railway Customer Services Centre on 0845 6000650. (Open 6am-10pm)

Getting to and from the station
Accessible Taxis	Yes	Accessible taxis are available from the taxi rank on Cab Road / Station Approach

Staff help
Staff Help Available	Yes	Mon - Fri: 4:45 AM to 1:05 AM Sat: 4:45 AM to 1:50 AM Sun: 5:45 AM to 1:05 AM Staff Help Available Note: Please visit the information point in the centre of the concourse for information and assistance. Disability assistance can be arranged in advance by contacting South Western Railway on 0800 52 82 100 between 06:00 and 22:00 or by emailing assistedtravel@swrailway.com It is preferred if assistance is arranged 24 hours in advance.
Assisted Travel	Yes	We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Helpline Contact	Yes	If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
Accessible Public Telephones	No

Station facilities

Atm Machine	Yes	Located on concourse
Baby Change	Yes
Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens, Arrival Screens, Announcements,
Shops	Yes	A wide range of shops including convenience store, supermarket, pharmacy, newsagent, bookseller, clothing, gifts, travel accessories and passport photobooth.
Station Buffet	Yes	A wide range of food outlets including seated dining, snacks, hot and cold drinks, convenience store and takeaway food.
Toilets	Yes	The entrance to the public toilets is on the main concourse opposite platform 18, and these facilities have an accessible toilet and baby changing facilities. There is a another accessible toilet outside exit 3 operated by a RADAR key.
Waiting Room	Yes	All platforms are partially or fully covered with a canopy.
CCTV	Yes
Telephones	No

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes

Smartcards
Smartcard Issued	Yes
Smartcard Validator	Yes
Smartcard Topup	Yes
Travelcard		Zone 1

Oyster Pay as you go Information
Oyster Validator	Yes
Oyster Comments		Only Oyster pay as you go top-ups are available from self-service ticket machine(s)
Oyster Topup	Yes
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No

Passenger services

Phone number: 0207 401 7861 Website: https://www.southwesternrailway.com/contact-and-help/lost-property
Ticket Gate	Yes
Customer Services		Monday-Saturday 07:00-22:15 Sunday 09:00-20:45 Station Reception
Customer Help Points	Yes	Passengers travelling on journeys from London Waterloo who require information or assistance are advised to approach a member of staff or visit the information point in the centre of the main concourse. Staffed information points are located on the main concourse until 21:00 daily. A map of Waterloo station is available from South Western Railway Assisted Travel team (0800 52 82 100)
Lost Property Contact Available	No
Customer Services: Monday-Saturday 07:00-22:15 Sunday 09:00-20:45 Station Reception

Car parking

Car parking	Yes
Name: Station Car Park Operator: APCOA Parking (UK) Limited Spaces: 27 Car Parking Contact Available: No Phone number: 0345 165 2030 Website: https://www.nationalrail.co.uk/ Accessible Car Park Equipment: Yes Accessible Spaces: 2 Accessible Spaces Note: Parking is free for disabled passengers parking in disabled spaces displaying a valid International Blue Badge

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: No Spaces: 573 Type: Stands,Racks Location: Cycle storage is located outside exit 3 on Station Approach / Cab Road. Note: Please return to your bike within 2 weeks. Abandoned cycles are regularly removed from the racks and those that remain unclaimed are sent for disposal or donated to charitable schemes.
Cycle Storage CCTV	Yes

Bicycle Storage

Cycle Storage Availability

Yes

Sheltered: No
Spaces: 573
Type: Stands,Racks
Location:

Cycle storage is located outside exit 3 on Station Approach / Cab Road.

Note:

Please return to your bike within 2 weeks. Abandoned cycles are regularly removed from the racks and those that remain unclaimed are sent for disposal or donated to charitable schemes.

Cycle Storage CCTV

Yes

Other transport

Location for Rail Replacement Services	Yes
Taxi Rank	Yes	Taxis are available from the taxi rank on Cab Road / Station Approach
Bus Service	Yes	Waterloo is well connected to London's public transport network. Waterloo Underground station serves the Bakerloo, Jubilee, Northern and Waterloo & City Lines. Plan a journey - Transport for London (tfl.gov.uk) Buses depart from several points around the station. All Transport for London Buses are accessible with step free access and have a dedicated mobility space. Buses from Waterloo (tfl.gov.uk) The station has a dedicated taxi rank for London Black Taxis on the roadway outside exit 3. Santander Hire Bicycles are available from the docking stations outside. Santander Cycles - Transport for London (tfl.gov.uk) Waterloo is within easy walking distance of the South Bank and a number of visitor attractions. Walking - Transport for London (tfl.gov.uk).

Location for Rail Replacement Services

Yes

Taxi Rank

Yes

Taxis are available from the taxi rank on Cab Road / Station Approach

Bus Service

Yes

Waterloo is well connected to London's public transport network. Waterloo Underground station serves the Bakerloo, Jubilee, Northern and Waterloo & City Lines. Plan a journey - Transport for London (tfl.gov.uk)

Buses depart from several points around the station. All Transport for London Buses are accessible with step free access and have a dedicated mobility space. Buses from Waterloo (tfl.gov.uk)

The station has a dedicated taxi rank for London Black Taxis on the roadway outside exit 3.

Santander Hire Bicycles are available from the docking stations outside. Santander Cycles - Transport for London (tfl.gov.uk)

Waterloo is within easy walking distance of the South Bank and a number of visitor attractions. Walking - Transport for London (tfl.gov.uk).

General information

Station Operator	NR
Station Code	WAT
Staffing Level	Full Time

Live departures & arrivals for London Waterloo

Departures

Arrivals

Live departures for London Waterloo
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
20:09	Portsmouth Harbour via Basingstoke Platform 10	10	20:11 2 mins late	n/a
20:12	Shepperton Platform 5	5	On time	n/a
20:17	Chessington South Platform 4	4	On time	n/a
20:20	Exeter St Davids Platform 9	9	On time	n/a
20:20	Reading Platform 23	23	On time	n/a
20:20	Woking		On time	n/a
20:22	Addlestone Platform 19	19	On time	n/a
20:23	Alton Platform 15	15	On time	n/a
20:24	Dorking Platform 1	1	On time	n/a
20:27	Strawberry Hill		On time	n/a

Live arrivals at London Waterloo
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
20:01	Hampton Court Platform 1	1	20:09 8 mins late	n/a
20:07	Guildford Platform 4	4	20:11 4 mins late	n/a
20:10	Chessington South Platform 3	3	20:13 3 mins late	n/a
20:13	Portsmouth & Southsea Platform 16	16	20:14 1 min late	n/a
20:19	London Waterloo Platform 5	5	On time	n/a
20:19	London Waterloo Platform 18	18	On time	n/a
20:19	Weymouth/Poole Platform 10	10	On time	n/a
20:20	Windsor & Eton Riverside Platform 22	22	On time	n/a
20:22	Woking Platform 4	4	On time	n/a
20:24	Portsmouth Harbour Platform 9	9	On time	n/a

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

timetables for London Waterloo

No timetables.

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