London Euston Train Station

Avanti West Coast have a height adjusted ticket counter which can be found in the ticket office on the left hand side of the Main Concourse when entering the station.

Mobility Assistance will help passengers buying tickets if required.

These are located adjacent to the main public toilets, by the entrance to platforms 1-3.

Suitable for disabled passengers. Level access to all platforms via ramps. Lifts provided between concourse, taxi and London Underground ticket hall.

Lift access is available to the Underground ticket hall, however the Underground station itself has only escalators & stairs. Nearby Euston Square station has step-free access Westbound only to the Circle, Hammersmith & City and Metropolitan Lines.

For more information on the accessibility on London Transport click here.

Assistance is available to and from/to your booked train, taxi rank and drop off area. You can request where the assistance is required from when booking assistance via Passenger Assist app or via dedicated TOC specific Passenger Assist numbers or via Assisted Travel Lounge or via Help Points located in these areas. Assisted Travel Lounge can be found on the main concourse adjacent to the ticket office and if you are struggling to find it, please speak to any member of staff for assistance. For ‘Turn Up and Go’ service and for any other support with your assistance on the day, it is advised to use the Mobility Assistance numbers at London Euston:

• For anything to do with your assistance on departure, please call 07716 095419
• For anything to do with your assistance upon arrival, please call 07732 644071

Assistance is available whether booked in advance or requested on the day of travel. Passengers can book assistance in advance through their train operator, including up to two hours before travel with many operators. If you have not booked, simply turn up and request assistance on the day and our team will be happy to help.

• Avanti West Coast - 0800 0158 123, textphone 0800 0158 124
• London Northwestern Railway - 0800 092 4260, textphone 0844 811 0134  
• London Overground - 0343 222 1234, textphone 020 3031 9331
• Caledonian Sleeper - 0330 060 0500, textphone 18001 0330 060 0500

The route to the main taxi pick up point has steps, so anyone with mobility problems can use the disabled taxi pick up point reached via the lifts.

You can request assistance to and from the taxi rank can using the telephones at the top of the stairs and at the taxi set down point. Or by telephoning Mobility Assistance at London Euston on 0207 922 6482.

The main taxi rank is beneath the station and is reached via the lifts next to the main ticket office or the stairs by the entrance to the Underground.

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.

Located outside the station Located on concourse Located outside main entrance

Under the balcony on the concourse, between platforms 11 and 12, opposite platform 4/opposite Camden Food, as well as additional seating on the upstairs balcony, accessible by a lift and escalators

Wide range of shops - see the Station Plan map.

Coffee shop Café Coffee kiosk Food vending machine Public House/Bar Food outlet (Seating available) Food outlet (Seating unavailable)

These are located by the entrance to platforms 1-3

There are also accessible showers located in the Caledonian Sleeper lounge on platform 1 .

Located by the entrance to platforms 16-18

Oyster Cards can be bought and topped up at the Underground station. 

Other Oyster transactions available from service ticket machines operated by London Northwestern Railway.

A dedicated Mobility Assistance Reception is located on the main concourse adjacent to the ticket office.

Monday-Saturday 07:00-23:00Sunday 08:00-23:00

Sheltered: Yes
Spaces: 415
Type: Stands
Location:

At two locations - at the west exit, near platform 16 and at the east piazza opposite M&S Food (to the rear of Nandos, and at the Euston Gardens taxi rank).

Go to Platform 2, there is a gate adjacent to the station from the main road.

The taxi rank is located at the front of the bus station, adjacent to Eversholt Street and Euston Road, in the former Euston Square Gardens East site directly in front of the station. For passengers requiring mobility assistance, the Assisted Travel Lounge will remain in their current location in Euston Square Gardens West.

Buses are available from Euston bus station next to the railway station. All Transport for London buses are accessible by step free access.

More information about Transport for London buses can be found here

Euston Underground station has access to the Northern Line and the Victoria Line. Lift access is available to the Underground ticket hall, however the Underground station itself has only escalators & stairs. Nearby Euston Square station has access to the Circle, Hammersmith & City and Metropolitan Lines. For more information on the accessibility on London Transport click here.

The Underground station is very busy, especially during the morning and evening peaks. It will likely be quicker for customers to walk or catch a bus to nearby Warren Street or King's Cross St. Pancras instead.