London Charing Cross Train Station

Address

London Charing Cross station
The Strand
London
WC2N 5HF

Station staff availability

Staff Help Available Note:

Yes, staff help is available from the Rail Information Point in the Main Concourse beside platform 5 and 6 or from any member of station staff. Mobility assistance can be arranged by contacting Southeastern on 0845 000222. It is preferred if this assistance is requested 24 hours in advance.

Ticket office availability

Ticket office availability
Mon - Sun:	24 Hours

0 Station updates

Station details

On weekdays, the busiest times at this station are generally between 06:30 and 09:30 and between 16:30 and 19:30.

Accessibility

Station Accessibility
Accessible Booking Office Counter	Yes	All ticket counters are lowered in this station. The Rail Information point has a lowered counter too.
Induction Loop	Yes
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes	On the concourse in front of the ticket office.
Accessible Toilets	Yes	Located on the central passage in the main concourse. Radar key for accessible toilets
Step Free Access	Yes	Yes, the station is all on one level and all platforms are reachable by disabled passengers.
Impaired Mobility Set Down	Yes	Yes, but not clearly identified as such. There is a large yellow Hatched box for loading and unloading that mobility passengers may use. It is unsupervised and there is no Help Point available. Help should be requested from the Rail Information Point in the main concourse, or from any member of station staff.

Getting to and from the station
Accessible Taxis	Yes	Accessible taxis are located outside the front of the station

Staff help
Staff Help Available	Yes	Staff Help Available Note: Yes, staff help is available from the Rail Information Point in the Main Concourse beside platform 5 and 6 or from any member of station staff. Mobility assistance can be arranged by contacting Southeastern on 0845 000222. It is preferred if this assistance is requested 24 hours in advance.
Assisted Travel	Yes	We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Helpline Contact	Yes	If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
Accessible Public Telephones	Yes	On the central passage in the main concourse

Station facilities

Atm Machine	Yes	Located next to Hotel Chocolat
Baby Change	Yes
Shops	Yes
Station Buffet	Yes
Toilets	Yes	Located on the central passage in the main concourse.
Waiting Room	Yes	All platforms are partially or fully covered with a canopy.
CCTV	Yes
Seated Area	No
Telephones	No

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes
Ticket Office Note		The ticket office is situated on the concourse

Smartcards
Smartcard Validator	Yes
Travelcard		Zone 1
Smartcard Issued	No
Smartcard Topup	No

Oyster Pay as you go Information
Oyster Pre Pay	Yes
Oyster Validator	Yes
Oyster Comments		Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
Oyster Topup	Yes
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern

Passenger services

Phone number: 0330 024 0215 Website: https://www.nationalrail.co.uk/
Ticket Gate	Yes
Customer Help Points	Yes	Yes, staff help is available from the Rail Information Point in the Main Concourse beside platform 5 and 6 or from any member of station staff. Mobility assistance can be arranged by contacting Southeastern on 0845 000222. It is preferred if this assistance is requested 24 hours in advance.
Lost Property Contact Available	No

Car parking

Car parking	Yes
Name: Station Car Park Operator: Spaces: 0 Car Parking Contact Available: No Phone number: Website: https://www.nationalrail.co.uk/ Accessible Car Park Equipment: No Accessible Spaces Note: To be confirmed by station operator.

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: No Spaces: 20 Type: Stands Location: Within car park and station forecourt Note: 10 bike bars which can accommodate two bikes each
Cycle Storage CCTV	Yes

Bicycle Storage

Cycle Storage Availability

Yes

Sheltered: No
Spaces: 20
Type: Stands
Location:

Within car park and station forecourt

Note:

10 bike bars which can accommodate two bikes each

Cycle Storage CCTV

Yes

Other transport

Location for Rail Replacement Services	Yes
Taxi Rank	Yes	There is a taxi rank outside the front of the station that is open Monday-Sunday 24 hours.
Bus Service	Yes	Buses are available on the strand outside the station. All Transport for London buses are accessible by step free access. More information about Transport for London buses can be found here

Location for Rail Replacement Services

Yes

Taxi Rank

Yes

There is a taxi rank outside the front of the station that is open Monday-Sunday 24 hours.

Bus Service

Yes

Buses are available on the strand outside the station. All Transport for London buses are accessible by step free access.

More information about Transport for London buses can be found here

General information

Station Operator	NR
Station Code	CHX
Staffing Level	Full Time

Live departures & arrivals for London Charing Cross

Departures

Arrivals

Live departures for London Charing Cross
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
14:18	Hayes (Kent) via Lewisham Platform 2	2	On time
14:20	Gravesend via Sidcup Platform 1	1	On time
14:29	Ashford International via Maidstone East Platform 5	5	On time
14:31	Sevenoaks via Lewisham		On time
14:34	Ramsgate via Canterbury West		On time
14:36	Dartford via Lewisham & Sidcup		On time
14:38	Hayes (Kent)		On time	n/a
14:45	Tunbridge Wells via Tonbridge		On time	n/a
14:48	Hayes (Kent) via Lewisham		On time
14:50	Gravesend via Sidcup		On time

Live arrivals at London Charing Cross
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
14:18	Swanley Platform 5	5	On time
14:21	Sevenoaks		On time
14:21	Dover Priory		On time
14:24	Dartford		On time	n/a
14:28	Hayes (Kent)		On time
14:33	Tunbridge Wells		On time	n/a
14:35	Gravesend		On time
14:41	Hayes (Kent)		On time
14:43	Dartford		On time
14:51	Sevenoaks		On time

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

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