Lewisham Train Station

Address

Lewisham station
Loampit Vale
Lewisham
SE13 7RY

Station staff availability

Station staff availability
Mon - Sun	24 Hours

For full accessibility information at Lewisham, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	06:10-20:50
Sat:	06:10-20:20
Sun:	07:10-20:50

0 Station updates

Station details

Various toilets are out of order at Lewisham station.
The lift between platform 3 & 4 and the station subway is out of order. The nearest stations with step-free access are New Cross, Ladywell and Blackheath.

Accessibility

Station Accessibility
Accessible Booking Office Counter	Yes	Counters can be raised or lowered to suit all customers
Induction Loop	Yes
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes	station forecourt/ booking hall
Accessible Toilets	Yes	Platforms 2/3 - Available during staffing hours. This toilet is stoma friendly.
Step Free Access	Yes	Category A. This station has step free access to all platforms - Direct access via lift to platforms 1,3 & 4 from subway. Step free access to platform 2 via booking hall and lift to platform 3.
Impaired Mobility Set Down	No

Getting to and from the station
Accessible Taxis	Yes	Accessible taxis are available to book

Staff help
Staff Help Available	Yes	Mon - Sun: 24 Hours
Assisted Travel	Yes	Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Helpline Contact	Yes	0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Accessible Public Telephones	Yes	Public telephones are not wheelchair accessible

Station facilities

Atm Machine	Yes
Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens, Announcements,
Station Buffet	Yes	Coffee kiosk and Selecta vending machines
Telephones	Yes
Toilets	Yes	Platform 2 + 3 - Available during staffing hours
CCTV	Yes
Baby Change	No
Shops	No
Waiting Room	No

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes
Ticket Office Note		On way in to access trains from the taxi rank

Smartcards
Smartcard Issued	Yes
Smartcard Validator	Yes
Smartcard Topup	Yes
Travelcard		Zone 2/3

Oyster Pay as you go Information
Oyster Pre Pay	Yes
Oyster Validator	Yes
Oyster Comments		Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
Oyster Topup	Yes
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern

Passenger services

Lost Property Contact Available	Yes	Phone number: 0345 322 7021 Website: https://www.nationalrail.co.uk/
Ticket Gate	Yes
Customer Services		This station has Secure station accreditation - For more information contact 0345 322 7021
Customer Help Points	Yes	On platform
Customer Services: This station has Secure station accreditation - For more information contact 0345 322 7021

Car parking

Car parking	No

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: Yes Spaces: 44 Type: Stands Location: left of entrance Note: You may leave your cycle in the rack provided however you do so at your own risk.
Cycle Storage CCTV	No

Bicycle Storage

Cycle Storage Availability

Yes

Sheltered: Yes
Spaces: 44
Type: Stands
Location:

left of entrance

Note:

You may leave your cycle in the rack provided however you do so at your own risk.

Cycle Storage CCTV

Other transport

Location for Rail Replacement Services	Yes	Towards London Bridge, New Cross or Greenwich: Bus Stop F to the right fo the station exit and across the road (what 3 words: summer.influencing.sushi). Towards Ladywell, Hither Green or Blackheath: Bus stop E, to the right of the station exit (what 3 words: tens.caged.feast).
Bus Service	Yes	Information to plan your onward journey is available in a printable format here
Taxi Rank	No

Location for Rail Replacement Services

Yes

Towards London Bridge, New Cross or Greenwich: Bus Stop F to the right fo the station exit and across the road (what 3 words: summer.influencing.sushi).
Towards Ladywell, Hither Green or Blackheath: Bus stop E, to the right of the station exit (what 3 words: tens.caged.feast).

Bus Service

Yes

Information to plan your onward journey is available in a printable format here

Taxi Rank

General information

Station Operator	SE
Station Code	LEW
Staffing Level	Full Time

Live departures & arrivals for Lewisham

Departures

Arrivals

Live departures for Lewisham
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
10:40	London Charing Cross		Cancelled
This service has been cancelled because of a fault on a train
10:42	Dartford via Bexleyheath Platform 4	4	10:43 1 min late
10:47	Dartford via Woolwich Arsenal Platform 4	4	10:49 2 mins late
10:49	London Cannon Street Platform 3	3	On time	n/a
10:49	Sevenoaks Platform 2	2	On time
10:55	Dartford via Sidcup Platform 2	2	On time
10:56	Gravesend via Bexleyheath Platform 4	4	On time	n/a
11:00	London Charing Cross Platform 1	1	On time
11:02	London Victoria Platform 3	3	On time
11:02	Slade Green Platform 4	4	On time

Live arrivals at Lewisham
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
10:39	Hayes (Kent)		Cancelled
This service has been cancelled because of a fault on a train
10:41	London Charing Cross Platform 4	4	10:42 1 min late
10:46	London Cannon Street Platform 4	4	10:48 2 mins late
10:46	Dartford Platform 3	3	On time	n/a
10:49	London Charing Cross Platform 2	2	On time
10:53	London Charing Cross Platform 2	2	On time
10:55	London Victoria Platform 4	4	On time	n/a
11:00	Sevenoaks Platform 1	1	On time
11:01	London Cannon Street Platform 4	4	On time
11:02	Gravesend Platform 3	3	On time

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

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