Jewellery Quarter Train Station

Address

Jewellery Quarter station
Vyse Street
Birmingham
B18 6LE

Station staff availability

Station staff availability
Fri	16:00-18:00
Sat	11:00-13:00
Sat	15:00-17:00

For full accessibility information at Jewellery Quarter, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon:	Closed
Tue:	Closed
Wed:	Closed
Thu:	Closed
Fri:	16:00-18:00
Sat:	11:00-13:00
Sat:	15:00-17:00
Sun:	Closed

0 Station updates

Station details

Accessibility

Station Accessibility
Induction Loop	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes
Accessible Toilets	Yes	The accessible toilets (non-RADAR) are located in the Booking Hall Concourse. The toilet facilities are available: Monday - Thursday Closed, Friday 16:00-18:00, Saturday 11:00-13:00 and 15:00-17:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed.
Step Free Access	Yes	This station has been classified as a step-free access category A station. This means that this station has step-free access to all platforms. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955 The assistance meeting point is at the ticket office during available opening times. When station staff aren't available, the assistance meeting point is on the platform that your train is due to depart. When the train has arrived, please attract the attention of a staff member onboard, who will help you to board the train.
Accessible Booking Office Counter	No
Wheelchairs Available	No
Impaired Mobility Set Down	No

Getting to and from the station
Accessible Taxis	Yes	Accessible taxis are not available

Staff help
Staff Help Available	Yes	Fri: 4:00 PM to 6:00 PM Sat: 11:00 AM to 1:00 PM Staff Help Available Note: This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
Assisted Travel	Yes	We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Helpline Contact	Yes	0800 0248998
Helpline Opening Hours	Yes	Mon - Sun: 24 Hours
Accessible Public Telephones	Yes	Public telephones are not accessible

Station facilities

Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens, Announcements,
Telephones	Yes
Toilets	Yes	The accessible toilets (non-RADAR) are located in the Booking Hall Concourse. The toilet facilities are available: Monday - Thursday Closed, Friday 16:00-18:00, Saturday 11:00-13:00 and 15:00-17:00 and Sunday Closed. The toilet facilities are not available when the Ticket Office is closed.
CCTV	Yes
Atm Machine	No
Baby Change	No
Shops	No
Station Buffet	No
Waiting Room	No

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes

Smartcards
Smartcard Issued	No
Smartcard Validator	No
Smartcard Topup	No

Oyster Pay as you go Information
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No
Oyster Validator	No
Oyster Topup	No

Passenger services

Website: https://www.nationalrail.co.uk/
Customer Services		Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.Jewellery Quarter Station is accredited by the Secure Station Scheme
Customer Help Points	Yes	On both platforms
Lost Property Contact Available	No
Ticket Gate	No
Customer Services: Please contact our Contact Centre team on: 0333 311 0039. Who are open during the following times:Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day.Jewellery Quarter Station is accredited by the Secure Station Scheme

Car parking

Car parking	No

Cycling

Bicycle Storage
Cycle Storage CCTV	Yes
Cycle Storage Availability	No

Other transport

Location for Rail Replacement Services	Yes	Rail replacement vehicles will operate from the public service bus stops on Vyse Street, in front of the station entrance. Please check your destination before boarding. Please click here for walking directions from the station to the rail replacement bus stop. Please click here for a directional video to the rail replacement bus stop.
Taxi Rank	Yes	BBs 0121 693 3333 TOA 0121 427 8888
Bus Service	Yes	Information to plan your onward journey is available in a printable format here
Tube, Overground and Tram links	No

General information

Station Operator	WM
Station Code	JEQ
Staffing Level	partTime

Live departures & arrivals for Jewellery Quarter

Departures

Arrivals

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.