Ipswich Train Station

Address

Ipswich station
Burrell Road
Ipswich
IP2 8AL

Station staff availability

Station staff availability
Mon - Sun	24 Hours

For full accessibility information at Ipswich, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	05:00-21:20
Sat:	05:00-21:20
Sun:	07:15-22:00

0 Station updates

Station details

February 2025: The ticket office at Ipswich station remains open at the advertised times, despite the scaffolding and netting outside that is due to remain in place until mid-April to assist with a roof replacement.

Accessibility

Station Accessibility
Induction Loop	Yes
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes
Accessible Toilets	Yes
Step Free Access	Yes	This station has step free access to all platforms via lifts. This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is the customer service office on the main concourse.
Impaired Mobility Set Down	Yes
Accessible Booking Office Counter	No

Getting to and from the station
Accessible Taxis	Yes	Details of nearest taxis are shown on station information poster

Staff help
Staff Help Available	Yes	Mon - Sun: 24 Hours Staff Help Available Note: Assistance is provided by station staff during the hours of train service operation. Booking is recommended. What assistance is available for customers using this station? Board and alight Ramp assistance Luggage (on and off train only) Ticket sale on board How can Turn Up And Go (TUAG) assistance be requested by customers using this station? By speaking with a member of station staff By calling 0345 600 7245 (option 4) By selecting the help button on one of the ticket machines at this station
Assisted Travel	Yes	We want everyone to travel with confidence. That is why, if you are planning on travelling on Greater Anglia services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Helpline Contact	Yes
Helpline Opening Hours	Yes	Mon - Sun: 8:00 AM to 8:00 PM
Accessible Public Telephones	No

Station facilities

Atm Machine	Yes
Baby Change	Yes	Female toilets,Male toilets
Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens, Arrival Screens, Announcements,
Shops	Yes	WHSmith Photo-Me digital passport photos
Station Buffet	Yes	Costa Coffee Greggs Starbucks Self-service vending machines providing hot drinks, cold drinks, and snacks Free water refill point located on the station concourse, next to the customer service office
Toilets	Yes	There are male and female toilets located in the station buildings on Platform 2 (for Intercity trains towards London), towards the tunnel-end of the platform. An accessible toilet is available for radar key holders. All toilets at this station are scheduled to be open at the following times: Monday - Friday 05:00 - 22:00 Saturday 05:00 - 22:00 Sunday 07:00 - 22:00
CCTV	Yes
Telephones	No
Waiting Room	No	There is a large waiting area in the main station concourse, as well as a waiting room on Platform 2 which is close to the secure cycle parking area. In addition, a waiting room is also available on Platforms 3 and 4, close to the steps for the older footbridge.

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes
Ticket Office Note		The ticket office at this station has recently moved, and is now located at the front of the station to the left, near the multi-storey car park, and is accessible directly from the station forecourt.

Smartcards
Smartcard Issued	Yes
Smartcard Validator	Yes
Smartcard Topup	Yes

Oyster Pay as you go Information
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No
Oyster Validator	No
Oyster Topup	No

Passenger services

Website: https://www.greateranglia.co.uk/lost-property
Ticket Gate	Yes
Customer Services		Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).Closed on Christmas Day and Boxing Day.
Lost Property Contact Available	No
Customer Services: Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).Closed on Christmas Day and Boxing Day.
Customer Help Points	No

Car parking

Car parking	Yes
Name: Station Car Park Operator: National Car Parks Ltd Spaces: 426 Car Parking Contact Available: No Phone number: 0345 050 7080 Website: https://www.ncp.co.uk/find-a-car-park/car-parks/ipswich-station-g-anglia/ Accessible Car Park Equipment: Yes Accessible Spaces: 9 Accessible Spaces Note: Parking is free for disabled customers displaying a valid International Blue Badge	Daily Charge: £10.20 Weekly Charge: £54.00 Monthly Charge: £140.00
Name: Premium Bay Operator: National Car Parks Spaces: 0 Car Parking Contact Available: No Phone number: 0345 050 7080 Website: https://www.ncp.co.uk/find-a-car-park/car-parks/ipswich-station-g-anglia/ Accessible Car Park Equipment: Yes

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: Yes Spaces: 200 Type: Compounds,Stands,Racks Location: There are 12 cycle stands and 70 cycle parking spaces located in the West End car park, adjacent to Platform 1. A secure cycle parking compound providing 106 spaces is near the lifts on Platforms 1 and 2. The secure cycle parking area requires smartcard access - please speak with station staff for further details.
Cycle Storage CCTV	Yes

Bicycle Storage

Cycle Storage Availability

Yes

Sheltered: Yes
Spaces: 200
Type: Compounds,Stands,Racks
Location:

There are 12 cycle stands and 70 cycle parking spaces located in the West End car park, adjacent to Platform 1. A secure cycle parking compound providing 106 spaces is near the lifts on Platforms 1 and 2. The secure cycle parking area requires smartcard access - please speak with station staff for further details.

Cycle Storage CCTV

Yes

Other transport

Location for Rail Replacement Services	Yes	Rail replacement bus services pick up and drop off at the bus stops on the station forecourt, outside the station entrance.
Bus Service	Yes	'First' and 'Ipswich Buses' operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus and www.ipswichbuses.co.uk 'Ipswich Buses' route 16 and 'First' route 66 link the rail station forecourt with the town centre. 'Ipswich Buses' routes 12, 13, and 14 stop close by in Ranelagh Road. Buy an Ipswich *PLUSBUS* ticket with your train ticket, for discount price unlimited bus travel around town. For details: www.plusbus.info
Taxi Rank	No

Location for Rail Replacement Services

Yes

Rail replacement bus services pick up and drop off at the bus stops on the station forecourt, outside the station entrance.

Bus Service

Yes

'First' and 'Ipswich Buses' operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus and www.ipswichbuses.co.uk

'Ipswich Buses' route 16 and 'First' route 66 link the rail station forecourt with the town centre. 'Ipswich Buses' routes 12, 13, and 14 stop close by in Ranelagh Road.

Buy an Ipswich PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around town. For details: www.plusbus.info

Taxi Rank

General information

Station Operator	LE
Station Code	IPS
Staffing Level	Full Time

Live departures & arrivals for Ipswich

Departures

Arrivals

Live departures for Ipswich
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
06:41	London Liverpool Street Platform 2	2	On time	n/a
06:53	London Liverpool Street Platform 3	3	On time	n/a
06:58	Felixstowe Platform 1	1	On time	n/a
06:59	Harwich International Platform 2B	2B	On time	n/a
07:10	London Liverpool Street Platform 2	2	On time	n/a
07:10	Norwich Platform 4	4	On time	n/a
07:16	Lowestoft Platform 3C	3C	On time	n/a
07:20	Cambridge Platform 1	1	On time	n/a
07:38	Norwich Platform 3	3	On time	n/a
07:41	London Liverpool Street Platform 2	2	On time	n/a

Live arrivals at Ipswich
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
06:39	Norwich Platform 2	2	On time	n/a
06:54	Felixstowe Platform 1	1	On time	n/a
06:59	Bury St Edmunds Platform 3C	3C	On time	n/a
07:02	London Liverpool Street Platform 3B	3B	On time	n/a
07:09	Norwich Platform 2	2	On time	n/a
07:25	London Liverpool Street Platform 4	4	On time	n/a
07:33	Lowestoft Platform 1	1	On time	n/a
07:35	London Liverpool Street Platform 3	3	On time	n/a
07:40	Norwich Platform 2	2	On time	n/a
07:54	Felixstowe Platform 2B	2B	On time	n/a

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

timetables for Ipswich

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