Heathrow Terminal 5 (Rail Station Only) Train Station

Address

Heathrow Airport Terminal 5 station
Terminal 5
Heathrow Airport
TW6 2GA

Station staff availability

Station staff availability
Mon - Fri	05:00-00:00
Sat	05:00-00:00
Sun	05:00-00:00

For full accessibility information at Heathrow Terminal 5 (Rail Station Only), view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Sun:	05:00-23:59

0 Station updates

Station details

Accessibility

Station Accessibility
Induction Loop	Yes
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes
Accessible Toilets	Yes
Step Free Access	Yes	Level access to platforms, lifts to airport facilities. Ticket Office is step free. Wheelchair users can board trains with ease as the platforms are level with the trains.
Accessible Booking Office Counter	No
Impaired Mobility Set Down	No

Getting to and from the station
Accessible Taxis	No

Staff help
Staff Help Available	Yes	Mon - Fri: 5:00 AM to 12:00 AM Sat: 5:00 AM to 12:00 AM Sun: 5:00 AM to 12:00 AM
Assisted Travel	Yes	We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Helpline Contact	Yes	0800 197 1329
Accessible Public Telephones	No

Station facilities

Toilets	Yes
Waiting Room	Yes
CCTV	Yes
Atm Machine	No
Baby Change	No
Seated Area	No
Shops	No
Station Buffet	No
Telephones	No

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes
Ticket Office Note		Various locations around station

Smartcards
Smartcard Issued	No
Smartcard Validator	No
Smartcard Topup	No

Oyster Pay as you go Information
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No
Oyster Validator	No
Oyster Topup	No

Passenger services

Lost Property Contact Available	Yes	Website: https://www.nationalrail.co.uk/
Customer Help Points	Yes
Ticket Gate	No

Car parking

Car parking	No

Cycling

Bicycle Storage
Cycle Storage Availability	No
Cycle Storage CCTV	No

Other transport

Location for Rail Replacement Services	Yes
Taxi Rank	No
Bus Service	No
Tube, Overground and Tram links	No

General information

Station Operator	HX
Station Code	HWV
Staffing Level	Full Time

Live departures & arrivals for Heathrow Terminal 5 (Rail Station Only)

Departures

Arrivals

Live departures for Heathrow Airport T5
Due	Destination	Platform	Expected	Usual Seat AvailabilitySeat availability
00:12	Ealing Broadway		On time	n/a
23:12	London Paddington Platform 3	3	On time	n/a
23:27	London Paddington Platform 3	3	On time	n/a
23:30	Shenfield Platform 4	4	On time
23:42	London Paddington Platform 3	3	On time	n/a
23:57	London Paddington Platform 3	3	On time	n/a

Ealing Broadway