Folkestone Central Train Station

There are standing height and wheelchair height ticket counters available.

In the booking hall

Platform 1 - Available during staffing hours. This toilet is stoma friendly.

Category B1. There is step-free access to all platforms which may be accessed via long or steep ramps or via streets.

Accessible taxis are available to book

Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. There are staff on all the trains that call at this station that can assist with getting on and off trains only. If no staff at the station ensure you position yourself on the platform so the on train staff can see you. Where staff are not available at the station to assist, and you need assistance beyond just getting on or off the train, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.

0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

Public telephones are not wheelchair accessible

Buffet and Selecta vending machine

Platform 1 - Available during staffing hours

Heated waiting rooms on platforms only available when staff are present

In booking hall

Sheltered: Yes
Spaces: 58
Type: Stands
Location:

front of station, by car park

You may leave your cycle in the rack provided however you do so at your own risk.

Bus stop outside of the station (exit station, walk down the slope and turn right. Bus stop is just beyond the bridge - what 3 words: bumping.sensual.racetrack).

There is a taxi rank situated near the front of the station

Information to plan your onward journey is available in a printable format here