Elephant & Castle Train Station

Address

Elephant & Castle station
Elephant Road
Camberwell
SE17 1LB

Station staff availability

Station staff availability
Mon - Fri	05:00-00:30
Sat	06:00-00:30
Sun	09:00-00:00

For full accessibility information at Elephant & Castle, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	07:00-20:10
Sat:	06:40-20:10
Sun:	09:10-18:40

0 Station updates

Station details

Accessibility

Station Accessibility
Induction Loop	Yes
Accessible Ticket Machines	Yes	All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.
Step Free Access	No	This is a Category C station: This station does not have step-free access. The Assistance Meeting Point is by the Ticket Office. This station does not have tactile surfaces along all platform edges. Please pay attention to where the platform surface changes from smooth to paved or contact us for assistance.
Accessible Booking Office Counter	No
Wheelchairs Available	No
Ramp For Train Access	No
Accessible Toilets	No
Impaired Mobility Set Down	No

Getting to and from the station
Accessible Taxis	No

Staff help
Staff Help Available	Yes	Mon - Fri: 5:00 AM to 12:30 AM Sat: 6:00 AM to 12:30 AM Sun: 9:00 AM to 12:00 AM
Assisted Travel	Yes	If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival. Trains calling at this station do not have on board staff. Alternatively, you can arrange assistance by: Pressing the “emergency & assisted travel” button on a station Help Point Calling our freephone number: 0800 058 2844 Texting us on 0800 138 1018 Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train. For further information on assisted travel please see: Accessibility at the station - Thameslink.
Helpline Contact	Yes	For help with planning your journey or to book assistance, please contact our assisted travel helpline to discuss your requirements on: Email - customerservices@thameslinkrailway.com Phone - 0800 058 2844 Textphone - 0800 138 1018
Helpline Opening Hours	Yes	Mon - Sun: 24 Hours
Accessible Public Telephones	No

Station facilities

Atm Machine	Yes	ATM located in ticket hall
Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens, Announcements,
Station Buffet	Yes
Toilets	Yes	Located on platform 2. These toilets are open during staffed hours only.
CCTV	Yes
Baby Change	No
Shops	No
Telephones	No
Waiting Room	No	Heated waiting areas are available on platforms 2, 3 and 4 during staffed hours.

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes

Smartcards
Smartcard Issued	Yes
Smartcard Validator	Yes
Travelcard		Zone 1/2
Smartcard Topup	No

Oyster Pay as you go Information
Oyster Validator	Yes
Oyster Comments		Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.
Oyster Topup	Yes
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No

Passenger services

Lost Property Contact Available	Yes
Ticket Gate	Yes
Customer Help Points	Yes	The Assistance Meeting Point is by the Ticket Office.

Car parking

Car parking	No

Cycling

Bicycle Storage
Cycle Storage Availability	No
Cycle Storage CCTV	No

Other transport

Location for Rail Replacement Services	Yes	Please click the link for details regarding the rail replacement bus location.
Bus Service	Yes	Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.
Taxi Rank	No

General information

Station Operator	TL
Station Code	EPH
Staffing Level	partTime

Live departures & arrivals for Elephant & Castle

Departures

Arrivals

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

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