Durham Train Station

Address

Durham station
North Road
Durham
DH1 4RB

Station staff availability

Station staff availability
Mon - Fri	24 Hours
Sat	24 Hours
Sun	07:00-23:59

For full accessibility information at Durham, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	06:00-18:00
Sat:	07:00-17:00
Sun:	09:00-16:00

0 Station updates

Station details

The accessible toilet on platform 1 is currently out of order at Durham station.
The lifts are out of order between platform 1 and platform 2 at Durham station.

Accessibility

Station Accessibility
Accessible Booking Office Counter	Yes	Available during Travel Centre opening times
Induction Loop	Yes
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes
Accessible Toilets	Yes	The National key toilets are located on both platforms; these toilets are operated by a radar key. A radar key is available from the Customer Information Points on both platforms.
Step Free Access	Yes	This station has step free access to all platforms. This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955. Interchange between the platforms is via a subway. Lift access available to the subway from both platforms. Durham has two RNIB 'Maps for All' - one is located on the southbound side inside the portico as you approach the Travel Centre. The second is located on the northbound side to the left of the waiting room entrance doors beside the taxi rank. Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
Impaired Mobility Set Down	Yes

Getting to and from the station
Accessible Taxis	No

Staff help
Staff Help Available	Yes	Mon - Fri: 24 Hours Sat: 24 Hours Sun: 7:00 AM to 11:59 PM Staff Help Available Note: When arriving for booked or turn-up-and-go assistance, the meeting point is the Ticket Office. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Assisted Travel	Yes	We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Helpline Contact	Yes	03457 225 225 or 18001 03457 225 225 (Text relay service)
Accessible Public Telephones	No

Station facilities

Atm Machine	Yes
Baby Change	Yes
Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens, Arrival Screens, Announcements,
Station Buffet	Yes	Coffee shop, WHSmiths and a bar available for refreshments
Telephones	Yes
Toilets	Yes	The toilets are located on the Concourse of both platforms. The National key toilets are located on both platforms; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Points on both platforms. Toilet opening hours are at all times that the station is open.
Waiting Room	Yes	This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms Waiting Room Platform 1 opening hours Monday to Saturday - 04:00 - 22:00 Sunday 08:00 - 22:00 Platform 2 opening hours Monday to Saturday 05:30 - 20:00 Sunday 09:00 - 20:00
CCTV	Yes
Shops	No

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes
Ticket Office Note		Four machines on Southbound platform and two Cash/Card machines on Northbound platform.

Smartcards
Smartcard Issued	Yes
Smartcard Topup	Yes
Smartcard Validator	No

Oyster Pay as you go Information
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No
Oyster Validator	No
Oyster Topup	No

Passenger services

Phone number: 01302 362175 Website: https://www.nationalrail.co.uk/
Customer Services		We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.This station has Secure Station Accreditation
Customer Help Points	Yes
Lost Property Contact Available	No
Ticket Gate	No
Customer Services: We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.This station has Secure Station Accreditation

Car parking

Car parking	Yes
Name: Station Car Park Operator: London North Eastern Railway Spaces: 423 Notes: Short Stay 30-60 mins - £2.50 Short Stay 61-120 mins - £4.50 Going away for a long weekend? Park from 10:00 on Friday until 14:00 on Monday for just £12. Simply purchase your ticket at the car park on the day. Car Parking Contact Available: No Phone number: Website: https://www.nationalrail.co.uk/ Note: Short Stay 30-60 mins - £2.50 Short Stay 61-120 mins - £4.50 Going away for a long weekend? Park from 10:00 on Friday until 14:00 on Monday for just £12. Simply purchase your ticket at the car park on the day. Accessible Car Park Equipment: Yes Accessible Spaces: 6	Daily Charge: £16.00 Weekly Charge: £65.00 Monthly Charge: £195.00
Name: Short stay Operator: London North Eastern Railway Spaces: 0 Car Parking Contact Available: No Phone number: Website: https://www.nationalrail.co.uk/ Note: Short Stay 30-60 mins - £2.50 Short Stay 61-120 mins - £4.50 Going away for a long weekend? Park from 10:00 on Friday until 14:00 on Monday for just £12. Simply purchase your ticket at the car park on the day. Accessible Car Park Equipment: No Accessible Spaces: 7

Yes

Name: Station Car Park
Operator: London North Eastern Railway
Spaces: 423
Notes:

Short Stay 30-60 mins - £2.50

Short Stay 61-120 mins - £4.50

Going away for a long weekend? Park from 10:00 on Friday until 14:00 on Monday for just £12.

Simply purchase your ticket at the car park on the day.

Car Parking Contact Available: No
Phone number:
Website: https://www.nationalrail.co.uk/
Note:

Short Stay 30-60 mins - £2.50

Short Stay 61-120 mins - £4.50

Going away for a long weekend? Park from 10:00 on Friday until 14:00 on Monday for just £12.

Simply purchase your ticket at the car park on the day.

Accessible Car Park Equipment: Yes
Accessible Spaces: 6

Daily Charge: £16.00
Weekly Charge: £65.00
Monthly Charge: £195.00

Name: Short stay
Operator: London North Eastern Railway
Spaces: 0
Car Parking Contact Available: No
Phone number:
Website: https://www.nationalrail.co.uk/
Note:

Short Stay 30-60 mins - £2.50

Short Stay 61-120 mins - £4.50

Going away for a long weekend? Park from 10:00 on Friday until 14:00 on Monday for just £12.

Simply purchase your ticket at the car park on the day.

Accessible Car Park Equipment: No
Accessible Spaces: 7

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: Yes Spaces: 58 Type: Stands Location: North end of Platforms 1 and 2
Cycle Storage CCTV	Yes

Bicycle Storage

Cycle Storage Availability

Yes

Sheltered: Yes
Spaces: 58
Type: Stands
Location:

North end of Platforms 1 and 2

Cycle Storage CCTV

Yes

Other transport

Location for Rail Replacement Services	Yes	Pick Up / Drop Off in the station car park.
Taxi Rank	Yes	Durham is a large station with taxis usually available on a rank. Advance booking is not normally necessary or even possible, unless arriving early in the morning or late at night. To book a taxi in advance call 0191 371 2727.
Bus Service	Yes	Information to plan your onward journey is available in a printable format here
Tube, Overground and Tram links	No

General information

Station Operator	GR
Station Code	DHM
Staffing Level	partTime

Live departures & arrivals for Durham

Departures

Arrivals

Live departures for Durham
Due	Destination	Platform	Expected	Usual Seat AvailabilitySeat availability	Train LengthCoaches
16:18	Liverpool Lime Street Platform 1	1	16:19 1 min late	n/a	5
16:21	Newcastle Platform 2	2	On time	n/a
16:25	Aberdeen Platform 2	2	On time	n/a
16:40	London Kings Cross Platform 1	1	On time	n/a
16:47	Birmingham New Street via Doncaster Platform 1	1	On time	n/a
16:52	Plymouth via Leeds Platform 1	1	On time	n/a
17:07	Newcastle Platform 2	2	On time	n/a	5
17:13	Newcastle Platform 2	2	On time	n/a
17:18	Liverpool Lime Street Platform 1	1	On time	n/a	5
17:20	Newcastle Platform 2	2	On time	n/a

Liverpool Lime Street

16:18

Platform

16:19 1 min late

Coaches

Seats

n/a

Newcastle