Chestfield & Swalecliffe Train Station

Address

Chestfield & Swalecliffe station
Thanet Way
Swalecliffe
CT5 3JB

Station staff availability

Station staff availability
Mon - Fri	Closed
Sat	Closed
Sun	Closed

For full accessibility information at Chestfield & Swalecliffe, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	Closed
Sat:	Closed
Sun:	Closed

1 Station updates

Station details

Accessibility

Station Accessibility
Induction Loop	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes	by entrance to platform 1
Step Free Access	No	Category C. This station does not have step free access. Steps to both platforms.
Accessible Booking Office Counter	No
Wheelchairs Available	No
Accessible Toilets	No
Impaired Mobility Set Down	No

Getting to and from the station
Accessible Taxis	Yes	Accessible taxis are available to book

Staff help
Assisted Travel	Yes	Assistance navigating through the station and getting on and off trains (by ramp if required - although there is no step free access at this station ) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point on the platform. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. There are staff on all the trains that call at this station that can assist with getting on and off trains only. If no staff at the station ensure you position yourself on the platform so the on train staff can see you. Where staff are not available at the station to assist, and you need assistance beyond just getting on or off the train, we have a Mobile Assistance Team who can be deployed to stations which otherwise have no staff to assist. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Helpline Contact	Yes	0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Accessible Public Telephones	Yes	Public telephones are not wheelchair accessible
Staff Help Available	No

Station facilities

Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens, Announcements,
CCTV	Yes
Atm Machine	No
Baby Change	No
Shops	No
Station Buffet	No
Telephones	No
Toilets	No
Waiting Room	No

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes
Ticket Office Note		On Platform 1

Smartcards
Smartcard Issued	Yes
Smartcard Topup	Yes
Smartcard Validator	No

Oyster Pay as you go Information
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No
Oyster Validator	No
Oyster Topup	No

Passenger services

Lost Property Contact Available	Yes	Phone number: 0345 322 7021 Website: https://www.nationalrail.co.uk/
Customer Services		0345 322 7021
Customer Help Points	Yes	By steps
Ticket Gate	No
Customer Services: 0345 322 7021

Car parking

Car parking	No

Cycling

Bicycle Storage
Cycle Storage Availability	No
Cycle Storage CCTV	No

Other transport

Location for Rail Replacement Services	Yes	Towards Faversham: Bus stop on St John's Road opposite St John's centre (what 3 words: blast.kinks.create). Towards Margate: Bus stop on St John's Road outside community centre (what 3 words: spits.begin.take)
Bus Service	Yes	Information to plan your onward journey is available in a printable format here
Taxi Rank	No

Location for Rail Replacement Services

Yes

Towards Faversham: Bus stop on St John's Road opposite St John's centre (what 3 words: blast.kinks.create).
Towards Margate: Bus stop on St John's Road outside community centre (what 3 words: spits.begin.take)

Bus Service

Yes

Information to plan your onward journey is available in a printable format here

Taxi Rank

General information

Station Operator	SE
Station Code	CSW
Staffing Level	partTime

Live departures & arrivals for Chestfield & Swalecliffe

Departures

Arrivals

Live departures for Chestfield & Swalecliffe
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
18:47	Ramsgate Platform 2	2	18:53 6 mins late	n/a
19:04	Ramsgate Platform 2	2	19:17 13 mins late
19:24	London Victoria Platform 1	1	On time
19:39	Ramsgate		Cancelled
This service has been cancelled because of a tree blocking the railway
20:04	Ramsgate Platform 2	2	On time
20:24	London Victoria Platform 1	1	20:27 3 mins late

Live arrivals at Chestfield & Swalecliffe
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
18:47	London St Pancras (Intl) Platform 2	2	18:53 6 mins late	n/a
19:04	London Victoria Platform 2	2	19:17 13 mins late
19:24	Ramsgate Platform 1	1	On time
19:39	London Cannon Street		Cancelled
This service has been cancelled because of a tree blocking the railway
20:04	London Victoria Platform 2	2	On time
20:24	Ramsgate Platform 1	1	20:26 2 mins late

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

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