Chepstow Train Station

Address

Chepstow station
Station Road
Chepstow
NP16 5PD

Station staff availability

Staff Help Available Note:

There are no platform staff available at this station. Assistance will be provided by the Conductor on the train.

Ticket office availability

Ticket office availability
Mon - Fri:	06:30-13:00
Sat:	08:00-13:00
Sun:	Closed

0 Station updates

Station details

Accessibility

Station Accessibility
Induction Loop	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes	The ticket machine(s) do not accept cash. Payment is by major debit and credit cards only. Ticket machines are touchscreen.
Step Free Access	No	Category B3. Step free access is available to Platform 2 (to Gloucester). Platform 1 (for Newport) is only accessible via a footbridge.
Impaired Mobility Set Down	Yes	Set down and pick up outside the station entrance.
Accessible Booking Office Counter	No
Wheelchairs Available	No
Accessible Toilets	No

Getting to and from the station
Accessible Taxis	No

Staff help
Staff Help Available	Yes	Staff Help Available Note: There are no platform staff available at this station. Assistance will be provided by the Conductor on the train.
Assisted Travel	Yes	We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Helpline Contact	Yes	03333 211202
Helpline Opening Hours	Yes	Mon - Sun: 8:00 AM to 8:00 PM
Accessible Public Telephones	No

Station facilities

Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens, Announcements,
Station Buffet	Yes	Café
CCTV	No
Atm Machine	No
Baby Change	No
Shops	No
Telephones	No
Toilets	No
Waiting Room	No

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes

Smartcards
Smartcard Validator	Yes
Smartcard Topup	Yes
Smartcard Issued	No

Oyster Pay as you go Information
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No
Oyster Validator	No
Oyster Topup	No

Passenger services

Lost Property Contact Available	Yes	Phone number: 03333 211 202 Website: https://www.nationalrail.co.uk/
Customer Services		Contact our Customer Relations team directly via the Transport for Wales Website.
Ticket Gate	No
Customer Services: Contact our Customer Relations team directly via the Transport for Wales Website.
Customer Help Points	No

Car parking

Car parking	Yes
Name: Chepstow Station Car Park Operator: Transport for Wales Spaces: 11 Car Parking Contact Available: No Phone number: 03333 211 202 Website: https://www.nationalrail.co.uk/ Accessible Car Park Equipment: No

Cycling

Bicycle Storage
Cycle Storage Availability	No
Cycle Storage CCTV	No

Other transport

Location for Rail Replacement Services	Yes	Local bus stop on Tesco access road, off Station Road.
Taxi Rank	Yes	Taxi rank outside the front of the station.
Bus Service	No
Tube, Overground and Tram links	No

General information

Station Operator	AW
Station Code	CPW
Staffing Level	partTime

Live departures & arrivals for Chepstow

Departures

Arrivals

Live departures for Chepstow
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
15:53	Cardiff Central Platform 1	1	On time	n/a
16:16	Nottingham Platform 2	2	On time	n/a
16:17	Cardiff Central Platform 1	1	On time	n/a
16:48	Cheltenham Spa Platform 2	2	On time	n/a
16:55	Cardiff Central Platform 1	1	On time	n/a
17:17	Cardiff Central Platform 1	1	On time	n/a
17:47	Cheltenham Spa Platform 2	2	On time	n/a

Live arrivals at Chepstow
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
15:53	Nottingham Platform 1	1	On time	n/a
16:15	Cardiff Central Platform 2	2	On time	n/a
16:17	Cheltenham Spa Platform 1	1	On time	n/a
16:48	Cardiff Central Platform 2	2	On time	n/a
16:55	Nottingham Platform 1	1	On time	n/a
17:16	Cheltenham Spa Platform 1	1	On time	n/a
17:47	Cardiff Central Platform 2	2	On time	n/a

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.