Chelmsford Train Station

Address

Chelmsford station
Duke Street
Chelmsford
CM1 1HT

Station staff availability

Station staff availability
Mon - Sun	24 Hours

For full accessibility information at Chelmsford, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	05:50-22:00
Sat:	05:50-22:00
Sun:	07:00-23:00

0 Station updates

Station details

The lifts are out of order between platform 2 and the rest of the station at Chelmsford station.

Accessibility

Station Accessibility
Accessible Booking Office Counter	Yes
Induction Loop	Yes
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes
Accessible Toilets	Yes
Step Free Access	Yes	This station has step free access to both platforms via lifts. This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is the customer information office on the relevant platform.
Impaired Mobility Set Down	No

Getting to and from the station
Accessible Taxis	Yes	Details of nearest taxis are shown on station information poster

Staff help
Staff Help Available	Yes	Mon - Sun: 24 Hours Staff Help Available Note: Assistance is provided by station staff during the hours of train service operation. Booking is recommended. What assistance is available for customers using this station? Board and alight Ramp assistance Luggage (on and off train only) Ticket sale on board How can Turn Up And Go (TUAG) assistance be requested by customers using this station? By speaking with a member of station staff By calling 0345 600 7245 (option 4) By selecting the help button on one of the ticket machines at this station
Assisted Travel	Yes	We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Helpline Contact	Yes	0800 028 28 78
Helpline Opening Hours	Yes	Mon - Sun: 8:00 AM to 8:00 PM
Accessible Public Telephones	No

Station facilities

Atm Machine	Yes
Baby Change	Yes
Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens, Arrival Screens, Announcements,
Shops	Yes	WHSmith Photo-Me digital passport photos
Station Buffet	Yes	Coffee Link Coffee Station Costa Coffee Puccino's Deli Ume Garden's Sushi & Bento Self-service vending machines providing cold drinks and snacks Free water refill point located inside the the ticket barriers on the station concourse
Toilets	Yes	There are male and female toilets located in the station buildings on Platform 1 (for trains towards London) and also on Platform 2 (for trains towards Colchester and Ipswich). An accessible toilet is available for radar key holders and is located on the ground floor, near the lifts. All toilets at this station are scheduled to be open at the following times: Monday - Friday 05:00 - 23:00Saturday 05:00 - 23:00Sunday 08:00 - 23:00
CCTV	Yes
Telephones	No
Waiting Room	No	The waiting rooms are located in the station buildings and can be accessed from Platform 1 (for trains towards London), and Platform 2 (for trains towards Colchester and Ipswich).

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes

Smartcards
Smartcard Issued	Yes
Smartcard Validator	Yes
Smartcard Topup	Yes

Oyster Pay as you go Information
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No
Oyster Validator	No
Oyster Topup	No

Passenger services

Lost Property Contact Available	Yes	Website: https://www.greateranglia.co.uk/lost-property
Ticket Gate	Yes
Customer Services		Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).Closed on Christmas Day and Boxing Day.
Customer Help Points	Yes	Assistance meeting point is the customer information office on the relevant platform.
Customer Services: Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).Closed on Christmas Day and Boxing Day.

Car parking

Car parking	Yes
Name: Station Car Park Operator: National Car Parks Ltd Spaces: 137 Car Parking Contact Available: No Phone number: 0345 050 7080 Website: https://www.ncp.co.uk/find-a-car-park/car-parks/chelmsford-station-g-anglia/ Accessible Car Park Equipment: Yes Accessible Spaces: 5	Daily Charge: £8.70 Weekly Charge: £42.00 Monthly Charge: £190.00
Name: Premium Bay Operator: National Car Parks Ltd Spaces: 7 Car Parking Contact Available: No Phone number: 0345 050 7080 Website: https://www.ncp.co.uk/find-a-car-park/car-parks/chelmsford-station-g-anglia/ Accessible Car Park Equipment: Yes

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: Yes Spaces: 960 Type: Compounds,Stands Location: There is a dedicated Cycle Point with free cycle parking, secure cycle parking, and premium cycle parking located in Park Road, opposite the station.
Cycle Storage CCTV	Yes

Bicycle Storage

Cycle Storage Availability

Yes

Sheltered: Yes
Spaces: 960
Type: Compounds,Stands
Location:

There is a dedicated Cycle Point with free cycle parking, secure cycle parking, and premium cycle parking located in Park Road, opposite the station.

Cycle Storage CCTV

Yes

Other transport

Location for Rail Replacement Services	Yes	Rail replacement bus services pick up and drop off at the bus stops on Victoria Road, by the station entrance.
Taxi Rank	Yes	There is a taxi rank outside the station.
Bus Service	Yes	'First' operates a network of frequent local bus routes around Chelmsford and to nearby towns. For route maps and timetables: www.firstgroup.com/ukbus Buy a Chelmsford PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the town. For details: www.plusbus.info Bus stops are located outside the station on Duke Street.
Tube, Overground and Tram links	No

General information

Station Operator	LE
Station Code	CHM
Staffing Level	Full Time

Live departures & arrivals for Chelmsford

Departures

Arrivals

Live departures for Chelmsford
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
05:41	Stratford (London) Platform 1	1	On time	n/a
06:08	Stratford (London) Platform 1	1	On time	n/a
06:10	Ipswich Platform 2	2	On time	n/a
06:18	Stratford (London) Platform 1	1	On time	n/a
06:33	Stratford (London) Platform 1	1	On time	n/a
06:34	Ipswich Platform 2	2	On time	n/a
06:48	Stratford (London) Platform 1	1	On time	n/a
06:52	Clacton-on-Sea Platform 2	2	On time	n/a
06:55	Stratford (London) Platform 1	1	On time	n/a
07:10	Harwich International Platform 2	2	On time	n/a

Live arrivals at Chelmsford
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
05:41	Colchester Platform 1	1	On time	n/a
06:08	Colchester Platform 1	1	On time	n/a
06:09	Stratford (London) Platform 2	2	On time	n/a
06:17	Norwich Platform 1	1	On time	n/a
06:33	Clacton-on-Sea Platform 1	1	On time	n/a
06:34	Stratford (London) Platform 2	2	On time	n/a
06:47	Norwich Platform 1	1	On time	n/a
06:51	Stratford (London) Platform 2	2	On time	n/a
06:54	Clacton-on-Sea Platform 1	1	On time	n/a
07:09	Stratford (London) Platform 2	2	On time	n/a

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

timetables for Chelmsford

No timetables.

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