Canterbury West Train Station

Address

Canterbury West station
Station Road West
Canterbury
CT2 8AN

Station staff availability

Station staff availability
Mon - Fri	05:00-01:30
Sat	05:00-01:30
Sun	07:00-00:30

For full accessibility information at Canterbury West, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	06:15-19:30
Sat:	06:15-19:30
Sun:	08:30-17:00

0 Station updates

Station details

Accessibility

Station Accessibility
Accessible Booking Office Counter	Yes	Counters can be raised or lowered to suit all customers
Induction Loop	Yes
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes	two within concourse.
Accessible Toilets	Yes	Platform 1 - Available during staffing hours. This toilet is stoma friendly
Step Free Access	Yes	Category A. This station has step free access to all platforms - Access to all platforms and interchange via lifts and stairs.
Impaired Mobility Set Down	Yes

Getting to and from the station
Accessible Taxis	Yes	Accessible taxis are available to book

Staff help
Staff Help Available	Yes	Mon - Fri: 5:00 AM to 1:30 AM Sat: 5:00 AM to 1:30 AM Sun: 7:00 AM to 12:30 AM
Assisted Travel	Yes	Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Helpline Contact	Yes	0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Accessible Public Telephones	Yes	Public telephones are not wheelchair accessible

Station facilities

Baby Change	Yes	Only available when staff present
Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens, Announcements,
Station Buffet	Yes	Coffee shop and Selecta vending machine
Telephones	Yes
Toilets	Yes	Platform 1 - Available during staffing hours
CCTV	Yes
Atm Machine	No
Atm Machine Note: Located on concourse
Shops	No
Waiting Room	No	Heated waiting room on platforms 1 and 2 Only available when staff present

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes
Ticket Office Note		On way in to access trains

Smartcards
Smartcard Issued	Yes
Smartcard Validator	Yes
Smartcard Topup	Yes

Oyster Pay as you go Information
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No
Oyster Validator	No
Oyster Topup	No

Passenger services

Lost Property Contact Available	Yes	Phone number: 03453227021 Website: https://www.nationalrail.co.uk/
Ticket Gate	Yes
Customer Services		This station has Secure station accreditation - For more information contact 0345 322 7021
Customer Help Points	Yes	On platform
Customer Services: This station has Secure station accreditation - For more information contact 0345 322 7021

Car parking

Car parking	Yes
Name: Station Car Park Operator: APCOA Parking Spaces: 112 Notes: From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50 Car Parking Contact Available: No Phone number: 0330 333 9232 Website: https://www.nationalrail.co.uk/ Note: From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50 Accessible Car Park Equipment: No Accessible Spaces: 4 Accessible Spaces Note: Parking is free for disabled customers displaying a valid Blue Badge in any car parking space	Daily Charge: £10.00 Weekly Charge: £37.70 Monthly Charge: £132.90

Yes

Name: Station Car Park
Operator: APCOA Parking
Spaces: 112
Notes:

From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

Car Parking Contact Available: No
Phone number: 0330 333 9232
Website: https://www.nationalrail.co.uk/
Note:

From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

Accessible Car Park Equipment: No
Accessible Spaces: 4
Accessible Spaces Note:

Parking is free for disabled customers displaying a valid Blue Badge in any car parking space

Daily Charge: £10.00
Weekly Charge: £37.70
Monthly Charge: £132.90

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: Yes Spaces: 134 Type: Stands Location: downside platform - London end Note: You may leave your cycle in the rack provided however you do so at your own risk.
Cycle Storage CCTV	No

Bicycle Storage

Cycle Storage Availability

Yes

Sheltered: Yes
Spaces: 134
Type: Stands
Location:

downside platform - London end

Note:

You may leave your cycle in the rack provided however you do so at your own risk.

Cycle Storage CCTV

Other transport

Location for Rail Replacement Services	Yes	Station forecourt
Taxi Rank	Yes	There is a taxi rank at the front of the station.
Bus Service	Yes	Information to plan your onward journey is available in a printable format here

General information

Station Operator	SE
Station Code	CBW
Staffing Level	partTime

Live departures & arrivals for Canterbury West

Departures

Arrivals

Live departures for Canterbury West
Due	Destination	Platform	Expected
10:35	Margate Platform 2	2	10:37 2 mins late
11:07	London Charing Cross via Tonbridge Platform 1	1	On time
11:19	Ramsgate Platform 2	2	On time
11:23	London St Pancras (Intl) Platform 1	1	On time
11:35	Margate Platform 2	2	On time
12:07	London Charing Cross via Tonbridge		On time
12:19	Ramsgate		On time
12:23	London St Pancras (Intl)		On time

Live arrivals at Canterbury West
Due	Destination	Platform	Expected
10:34	London St Pancras (Intl) Platform 2	2	10:36 2 mins late
11:06	Ramsgate Platform 1	1	On time
11:18	London Charing Cross Platform 2	2	On time
11:22	Margate Platform 1	1	On time
11:34	London St Pancras (Intl) Platform 2	2	On time
12:06	Ramsgate		On time
12:18	London Charing Cross		On time
12:22	Margate		On time

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

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