Basingstoke Train Station

Address

Basingstoke station
Station Hill
Basingstoke
RG21 5NB

Station staff availability

Station staff availability
Mon - Fri	24 Hours
Sat	24 Hours
Sun	24 Hours

For full accessibility information at Basingstoke, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	06:00-21:30
Sat:	06:00-21:30
Sun:	07:00-21:30

0 Station updates

Station details

The gentleman's toilets are currently out of order on platforms 2 and 3 at Basingstoke station,

Accessibility

Station Accessibility
Accessible Booking Office Counter	Yes
Induction Loop	Yes
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes	All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Accessible Toilets	Yes
Step Free Access	No	Step-free category B2 station. This station has step-free access to all platforms via lifts from the main entrance. The rear entrance has level access to Platforms 4 and 5 (and to other platforms via lifts) but is only open Monday-Friday 0600 until 1000 and from 1500 until 2345 (closed at weekends) - outside these times a stepped subway must be used. The alternative step-free route from the rear to the main entrance via the street is approximately 380m and includes missing dropped kerbs and sections of route without a pavement.
Impaired Mobility Set Down	Yes

Getting to and from the station
Accessible Taxis	Yes	Provided by 3rd party companies, subject to availability.

Staff help
Staff Help Available	Yes	Mon - Fri: 24 Hours Sat: 24 Hours Sun: 24 Hours
Assisted Travel	Yes	Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.
Helpline Contact	Yes	0800 5282100
Helpline Opening Hours	Yes	Mon - Fri: 24 Hours Sat: 24 Hours Sun: 24 Hours
Accessible Public Telephones	No

Station facilities

Atm Machine	Yes
Baby Change	Yes	Accessible toilets on platforms 2/3 and 4.
Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens, Arrival Screens, Announcements,
Shops	Yes
Station Buffet	Yes
Telephones	Yes
Toilets	Yes	The toilets are located on all the platforms. The National key toilets are located on Platform 1, Platforms 2/3 and Platform 4; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: radar@radar.org.uk.
CCTV	Yes
Waiting Room	No	All platforms.

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes
Ticket Office Note		The ticket office is located on Platform 1.Ticket Vending Machines are located in the main booking hall and by the entrance on platform 4/5.

Smartcards
Smartcard Issued	Yes
Smartcard Validator	Yes
Smartcard Topup	Yes

Oyster Pay as you go Information
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No
Oyster Validator	No
Oyster Topup	No

Passenger services

Website: https://www.southwesternrailway.com/contact-and-help/lost-property
Ticket Gate	Yes
Customer Services		Please contact our Customer Service Centre on 0345 6000 650
Customer Help Points	Yes	Customer Help points are located on every platform
Lost Property Contact Available	No
Customer Services: Please contact our Customer Service Centre on 0345 6000 650

Car parking

Car parking	Yes
Name: Basingstoke Bunnian Place and North Yard Multi-Storey Car Parks Operator: Spaces: 1207 Car Parking Contact Available: No Accessible Car Park Equipment: No Accessible Spaces: 18	Daily Charge: £11.00 Weekly Charge: £43.80 Monthly Charge: £153.30
Name: Basingstoke Premium Car Park Operator: Spaces: 20 Car Parking Contact Available: No Accessible Car Park Equipment: No Accessible Spaces: 10	Daily Charge: £14.00

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: Yes Spaces: 170 Type: Compounds,Racks Location: Car park and platform 4
Cycle Storage CCTV	Yes

Bicycle Storage

Cycle Storage Availability

Yes

Sheltered: Yes
Spaces: 170
Type: Compounds,Racks
Location:

Car park and platform 4

Cycle Storage CCTV

Yes

Other transport

Location for Rail Replacement Services	Yes	Station Forecourt, off Alencon Link
Taxi Rank	Yes	Private Hire / Black Cabs outside Station Entrance
Bus Service	Yes	Information to plan your onward journey is available in a printable format here
Tube, Overground and Tram links	No

General information

Station Operator	SW
Station Code	BSK
Staffing Level	Full Time

Live departures & arrivals for Basingstoke

Departures

Arrivals

Live departures for Basingstoke
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
11:45	London Waterloo Platform 3	3	On time	n/a
11:47	Winchester Platform 2	2	On time	n/a
12:00	London Waterloo Platform 3	3	On time	n/a
12:05	London Waterloo Platform 3	3	On time	n/a
12:07	Reading Platform 5	5	On time	n/a
12:07	Yeovil Junction Platform 2	2	On time	n/a
12:16	London Waterloo Platform 1	1	On time	n/a
12:27	Winchester Platform 2	2	On time	n/a
12:28	Reading Platform 4	4	On time	n/a
12:31	Salisbury Platform 1	1	On time	n/a

Live arrivals at Basingstoke
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
11:42	Winchester Platform 3	3	11:43 1 min late	n/a
11:46	London Waterloo Platform 2	2	On time	n/a
11:58	Winchester Platform 3	3	On time	n/a
12:04	Reading Platform 5	5	On time	n/a
12:04	Yeovil Junction/Westbury Platform 3	3	On time	n/a
12:05	London Waterloo Platform 2	2	On time	n/a
12:21	London Waterloo Platform 1	1	12:24 3 mins late	n/a
12:26	London Waterloo Platform 2	2	On time	n/a
12:26	Salisbury Platform 4	4	On time	n/a
12:30	Reading Platform 1	1	On time	n/a

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.