Abbey Wood Train Station

Address

Abbey Wood station
Wilton Road
Abbey Wood
SE2 9RH

Station staff availability

Staff Help Available Note:

Staff are available to assist from the first to last train.

Ticket office availability

Ticket office availability
Mon - Fri:	06:10-20:05
Sat:	06:10-20:05
Sun:	07:30-19:30

0 Station updates

Station details

The lifts are out of order between the station entrance and the concourse at Abbey Wood station.

Accessibility

Station Accessibility
Accessible Booking Office Counter	Yes
Induction Loop	Yes
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes
Accessible Toilets	Yes	Accessible toilet is located on the paid side of the barrier in the stations ticket hall. This toilet is operated with a radar key.
Step Free Access	Yes	Accessibility Category A. This station has step-free access to all platforms. Staff ramp assistance is always available. Accessible seating is available in the ticket hall and platforms. Wheelchairs available from first to last train.
Impaired Mobility Set Down	No

Getting to and from the station
Accessible Taxis	No

Staff help
Staff Help Available	Yes	Staff Help Available Note: Staff are available to assist from the first to last train.
Assisted Travel	Yes	We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.
Helpline Contact	Yes	0343 222 1234
Accessible Public Telephones	No

Station facilities

Baby Change	Yes
Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens, Announcements,
Station Buffet	Yes	Coffee and confectionary
Toilets	Yes	On the paid side of the barrier within the stations ticket hall. Separate baby change facilities are also available within the ticket hall on the paid side of the barrier.
CCTV	Yes
Atm Machine	No
Shops	No
Telephones	No
Waiting Room	No

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes

Smartcards
Travelcard		Zone 4
Smartcard Issued	No
Smartcard Validator	No
Smartcard Topup	No

Oyster Pay as you go Information
Oyster Pre Pay	Yes
Oyster Validator	Yes
Oyster Comments		Oyster cards can only be purchased from ticket machines. Top-up only from self-service ticket machine(s) Oyster Validators are located on Platform 3&4 next to escalator for passengers changing to/from South Eastern services.
Oyster Topup	Yes
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern

Passenger services

Lost Property Contact Available	Yes	Website: https://tfl.gov.uk/help-and-contact/lost-property
Ticket Gate	Yes
Customer Services		Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. Click here for details)
Customer Help Points	Yes	Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
Customer Services: Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. Click here for details)

Car parking

Car parking	No

Cycling

Bicycle Storage
Cycle Storage Availability	No
Cycle Storage CCTV	No

Other transport

Location for Rail Replacement Services	Yes	Towards Dartford - Bus stop D Towards Plumstead - Bus stop C
Bus Service	Yes	Transport for London Buses operate from outside the station. Information to plan your onward journey is available in a printable format here.
Taxi Rank	No

Location for Rail Replacement Services

Yes

Towards Dartford - Bus stop D

Towards Plumstead - Bus stop C

Bus Service

Yes

Transport for London Buses operate from outside the station.

Information to plan your onward journey is available in a printable format here.

Taxi Rank

General information

Staffing Level: Full Time
Station Operator: XR	Station Code: ABW

Live departures & arrivals for Abbey Wood

Departures

Arrivals

Live departures for Abbey Wood
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
11:47	Reading		Cancelled	n/a
This train has been cancelled because of a tunnel being closed for safety reasons
11:52	Heathrow Airport T4		Cancelled	n/a
This train has been cancelled because of a tunnel being closed for safety reasons
11:53	London Cannon Street via Lewisham Platform 1	1	11:55 2 mins late
11:57	Maidenhead		Cancelled	n/a
This train has been cancelled because of a tunnel being closed for safety reasons
11:58	Luton Platform 1	1	On time	n/a
11:59	Eltham Platform 2	2	On time
12:02	Heathrow Airport T5		Cancelled	n/a
This train has been cancelled because of a shortage of train crew
12:07	Heathrow Airport T4		Cancelled	n/a
This train has been cancelled because of a tunnel being closed for safety reasons
12:08	Dartford Platform 2	2	On time
12:10	London Cannon Street via Greenwich Platform 1	1	On time

Live arrivals at Abbey Wood
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
11:09	London Paddington Platform 3	3	Delayed	n/a
11:29	London Paddington Platform 3	3	Delayed	n/a
11:49	Heathrow Airport T4		Cancelled	n/a
This train has been cancelled because of a tunnel being closed for safety reasons
11:53	Dartford Platform 1	1	11:55 2 mins late
11:54	Heathrow Airport T5		Cancelled	n/a
This train has been cancelled because of a tunnel being closed for safety reasons
11:57	Rainham (Kent) Platform 1	1	On time	n/a
11:59	London Cannon Street Platform 2	2	On time
11:59	Reading		Cancelled	n/a
This train has been cancelled because of a tunnel being closed for safety reasons
12:04	Heathrow Airport T4		Cancelled	n/a
This train has been cancelled because of a problem currently under investigation
12:07	London Cannon Street Platform 2	2	On time

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

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