West Malling

Address

West Malling station
Station Approach
off Swan Street
ME19 6HJ

Station staff availability

Station staff availability
Mon - Fri	06:00-19:00
Sat	07:30-14:10
Sun	08:15-15:30

For full accessibility information at West Malling, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	06:00-19:00
Sat:	07:30-14:10
Sun:	08:15-15:30

1 Station updates

Station details

Accessibility

Station Accessibility
Accessible Booking Office Counter	Yes	Counters can be raised or lowered to suit all customers
Induction Loop	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes	On platforms 1 and 2.
Accessible Toilets	Yes	Booking Hall- Available during staffing hours. This toilet is stoma friendly
Step Free Access	No	Category B2. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to booking hall and side entrance to Platform 1 for services to London. Step free access to Platform 2 for services towards Maidstone and Ashford via side entrance from Station Road North off Lucks Hill. No step free interchange between platforms. Stepped access between platforms via station footbridge.
Impaired Mobility Set Down	Yes
Wheelchairs Available	No

Getting to and from the station
Accessible Taxis	Yes	Accessible taxis are available to book

Staff help
Staff Help Available	Yes	Mon - Fri: 6:00 AM to 7:00 PM Sat: 7:30 AM to 2:10 PM Sun: 8:15 AM to 3:30 PM
Assisted Travel	Yes	Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point on the platform. There are staff on all the trains that call at this station that can assist with getting on and off trains only. If no staff at the station ensure you position yourself on the platform so the on train staff can see you.Where staff are not available at the station to assist, and you need assistance beyond just getting on or off the train, we now have a mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Helpline Contact	Yes	0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Accessible Public Telephones	Yes	Public telephones are not wheelchair accessible

Station facilities

Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens, Announcements,
Station Buffet	Yes	Coffee shop
Telephones	Yes
Toilets	Yes	Booking Hall- Available during staffing hours
CCTV	Yes
Atm Machine	No
Baby Change	No
Shops	No
Waiting Room	No	Heated waiting area off booking hall only available when staff are present

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes
Ticket Office Note		On way in to access trains from the car park

Smartcards
Smartcard Issued	Yes
Smartcard Topup	Yes
Smartcard Validator	No

Oyster Pay as you go Information
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No
Oyster Validator	No
Oyster Topup	No

Passenger services

Lost Property Contact Available	Yes	Phone number: 0345 322 7021 Website: https://www.nationalrail.co.uk/
Customer Services		This station has Secure station accreditation - For more information contact 0345 322 7021
Customer Help Points	Yes	On platform
Ticket Gate	No
Customer Services: This station has Secure station accreditation - For more information contact 0345 322 7021

Car parking

Car parking	Yes
Name: Station Car Park Operator: APCOA Parking Spaces: 164 Notes: From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50 Car Parking Contact Available: No Phone number: 0330 333 9232 Website: https://www.nationalrail.co.uk/ Note: From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50 Accessible Car Park Equipment: No Accessible Spaces: 8 Accessible Spaces Note: Parking is free for disabled customers displaying a valid Blue Badge in any car parking space	Daily Charge: £5.90 Weekly Charge: £26.60 Monthly Charge: £98.20

Yes

Name: Station Car Park
Operator: APCOA Parking
Spaces: 164
Notes:

From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

Car Parking Contact Available: No
Phone number: 0330 333 9232
Website: https://www.nationalrail.co.uk/
Note:

From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50

Accessible Car Park Equipment: No
Accessible Spaces: 8
Accessible Spaces Note:

Parking is free for disabled customers displaying a valid Blue Badge in any car parking space

Daily Charge: £5.90
Weekly Charge: £26.60
Monthly Charge: £98.20

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: Yes Spaces: 64 Type: Stands Location: Platform 1 Note: You may leave your cycle in the rack provided however you do so at your own risk.
Cycle Storage CCTV	No

Bicycle Storage

Cycle Storage Availability

Yes

Sheltered: Yes
Spaces: 64
Type: Stands
Location:

Platform 1

Note:

You may leave your cycle in the rack provided however you do so at your own risk.

Cycle Storage CCTV

Other transport

Location for Rail Replacement Services	Yes	Bus stop in the station forecourt. Please note a mini bus operates between West Malling and East Malling
Taxi Rank	Yes	front of station
Bus Service	Yes	Information to plan your onward journey is available in a printable format here

Location for Rail Replacement Services

Yes

Bus stop in the station forecourt.

Please note a mini bus operates between West Malling and East Malling

Taxi Rank

Yes

front of station

Bus Service

Yes

Information to plan your onward journey is available in a printable format here

General information

Staffing Level: partTime
Station Operator: SE	Station Code: WMA

Live departures & arrivals for West Malling

Departures

Arrivals

Live departures for West Malling
Due	Destination	Platform	Expected
18:23	London Charing Cross Platform 1	1	On time
18:23	Maidstone East Platform 2	2	18:28 5 mins late
18:38	London Victoria Platform 1	1	On time
18:49	Ashford International Platform 2	2	18:53 4 mins late
18:54	Ashford International Platform 2	2	19:00 6 mins late
19:10	London Victoria Platform 1	1	On time
19:15	Ashford International Platform 2	2	On time
19:23	London Charing Cross Platform 1	1	On time
19:23	Maidstone East Platform 2	2	On time
19:38	London Victoria Platform 1	1	On time

Live arrivals at West Malling
Due	Destination	Platform	Expected
18:22	Maidstone East Platform 1	1	On time
18:22	London Charing Cross Platform 2	2	18:27 5 mins late
18:37	Ashford International Platform 1	1	On time
18:48	London Victoria Platform 2	2	18:52 4 mins late
18:53	London Charing Cross Platform 2	2	18:59 6 mins late
19:10	Ashford International Platform 1	1	On time
19:14	London Victoria Platform 2	2	On time
19:22	Maidstone East Platform 1	1	On time
19:22	London Charing Cross Platform 2	2	On time
19:37	Ashford International Platform 1	1	On time

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

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