Welwyn Garden City Train Station

Address

Welwyn Garden City station
inside The Howard Centre shopping m
Welwyn Garden City
AL8 6HA

Station staff availability

Station staff availability
Mon - Sun	24 Hours

For full accessibility information at Welwyn Garden City, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	06:00-20:00
Sat:	07:00-19:30
Sun:	07:30-19:00

0 Station updates

Station details

Accessibility

Station Accessibility
Accessible Booking Office Counter	Yes
Induction Loop	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes	All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.
Accessible Toilets	Yes	Toilets may only be available during staffed hours at some locations.
Step Free Access	Yes	This is a Category A station: This station has step-free access to all platforms. The Assistance Meeting Point is outside the ticket office.
Wheelchairs Available	No
Impaired Mobility Set Down	No

Getting to and from the station
Accessible Taxis	No

Staff help
Staff Help Available	Yes	Mon - Sun: 24 Hours
Assisted Travel	Yes	Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel. Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train. For further information on assisted travel please see: Accessibility at the station - Great Northern.
Helpline Contact	Yes	For help with planning your journey, or to book assistance, please contact our assisted travel helpline on: Phone - 0800 058 2844 Textphone - 0800 138 1018
Helpline Opening Hours	Yes	Mon - Sun: 24 Hours
Accessible Public Telephones	No

Station facilities

Atm Machine	Yes	ATM located In shopping Centre
Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens, Announcements,
Station Buffet	Yes
Toilets	Yes	Located on the platforms.
CCTV	Yes
Baby Change	No
Shops	No
Telephones	No
Waiting Room	No	Heated waiting areas are available on all platforms, fully accessible.

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes

Smartcards
Smartcard Issued	Yes
Smartcard Validator	Yes
Smartcard Topup	No

Oyster Pay as you go Information
Oyster Comments		Oyster cannot be used at this station.
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No
Oyster Validator	No
Oyster Topup	No

Passenger services


Ticket Gate	Yes
Customer Help Points	Yes	The Assistance Meeting Point is outside the ticket office.
Lost Property Contact Available	No

Car parking

Car parking	No

Cycling

Bicycle Storage
Cycle Storage Availability	No
Cycle Storage CCTV	No

Other transport

Location for Rail Replacement Services	Yes	Please click the link for details regarding the rail replacement bus location.
Bus Service	Yes	Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.
Taxi Rank	No
Tube, Overground and Tram links	No

General information

Station Operator	GN
Station Code	WGC
Staffing Level	Full Time

Live departures & arrivals for Welwyn Garden City

Departures

Arrivals

Live departures for Welwyn Garden City
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
20:40	Letchworth Garden City Platform 3	3	On time	n/a
20:52	London Kings Cross Platform 2	2	On time	n/a
21:02	Moorgate Platform 4	4	On time
21:08	Cambridge Platform 3	3	On time
21:22	London Kings Cross Platform 2	2	On time
21:32	Moorgate Platform 4	4	On time
21:40	Letchworth Garden City Platform 3	3	On time	n/a
21:52	London Kings Cross Platform 2	2	On time	n/a
22:02	Moorgate Platform 4	4	On time
22:08	Cambridge Platform 3	3	On time

Live arrivals at Welwyn Garden City
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
20:36	London Kings Cross Platform 3	3	On time	n/a
20:50	Letchworth Garden City Platform 2	2	On time	n/a
20:51	Moorgate Platform 4	4	On time
21:06	London Kings Cross Platform 3	3	On time
21:20	Cambridge Platform 2	2	On time
21:21	Moorgate Platform 4	4	On time
21:36	London Kings Cross Platform 3	3	On time	n/a
21:50	Letchworth Garden City Platform 2	2	On time	n/a
21:51	Moorgate Platform 4	4	On time
22:06	London Kings Cross Platform 3	3	On time

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.