Stratford International

Address

Stratford International station
International Way
Stratford
E20 1YY

Station staff availability

Station staff availability
Mon - Sun	24 Hours

For full accessibility information at Stratford International, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	06:15-22:00
Sat:	06:15-22:00
Sun:	09:30-17:30

2 Station updates

Escalators out of order

The escalators will be out of order between Main concourse and platforms from 15:48 on 30/11/2024 until further notice at Stratford International station.
Additional Information:
The escalators at the Eastern Egress are working
Escalators out of order

The escalators will be out of order between platforms 2 & 3 and station concourse from now until further notice at Stratford International station.
Additional Information:
The down escalator is currently out of service. There is an alternate escalator at the Eastern Exit.

Station details

Accessibility

Accessible Booking Office Counter	Yes
Accessible Booking Office Counter Note: There are standing height and wheelchair height ticket counters available.
Induction Loop	Yes
Accessible Public Telephones	No
Accessible Toilets	Yes
Accessible Toilets Note: Booking Hall
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Step Free Access	Yes
Step Free Access Note: Step free access to all platforms via lifts.Pedestrian access to the international station from the regional station either via Westfield shopping centre or the roadway to the second entrance.

Accessible Taxis	No
Accessible Ticket Machines	Yes
Accessible Ticket Machines Note: booking hall
Impaired Mobility Set Down	Yes
Helpline Contact	Yes
If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.
Helpline Opening Hours	Yes
Mon - Fri: 24 Hours Sat: 24 Hours Sun: 24 Hours
Staff Help Available	Yes
Mon - Sun: 24 Hours
Staff Help Available Note: Assistance/Help available from station staff from First to Last trains.
Assisted Travel: We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Station facilities

Atm Machine	Yes
Baby Change	Yes
Seated Area	Yes
Passenger Information Systems	Yes
Passenger Information Systems Note: Departure Screens, Arrival Screens, Announcements,

Shops	Yes
Shops Note: WH Smiths
Station Buffet	Yes
Station Buffet Note: coffee shop
Telephones	No
Toilets	Yes
Toilets Note: Booking Hall
Waiting Room	Yes
Waiting Room Note: on platform

Ticket buying & collection

Travelcard: Zone 2/3
Oyster Pre Pay	Yes
Oyster Validator	Yes
Smartcard Issued	Yes
Smartcard Validator	Yes
Oyster Comments: Oyster PAYG is now valid on Southeastern High Speed services between London St. Pancras and Stratford International. Oyster is also valid on Docklands Light Railway services.

Penalty Fares: Applicable Operators: Southeastern
Oyster Topup	Yes
Prepurchase Collection	Yes
Smartcard Topup	Yes
Ticket Machine	Yes
Ticket Office Note: On way in to access trains

Passenger services

Phone number: 0345 322 7021 Website: https://www.nationalrail.co.uk/
Lost Property Contact Available	Yes
Ticket Gate	Yes
Customer Services: 0345 322 7021

Customer Help Points	Yes
Customer Help Points Note: On platform

Car parking

Car parking	No

Cycling

Cycle Storage Availability	Yes
Sheltered: Yes Spaces: 66 Type: Stands Location: Within car park and alongside station entrance Note: You may leave your cycle in the rack provided however you do so at your own risk.

Cycle Storage Availability

Sheltered: Yes
Spaces: 66
Type: Stands
Location:

Within car park and alongside station entrance

Note:

You may leave your cycle in the rack provided however you do so at your own risk.

Cycle Storage CCTV	No

Other transport

Location for Rail Replacement Services	Yes
Location For Rail Replacement Service Note: Station Forecourt
Taxi Rank	Yes
Taxi Rank Note: Taxis are available from the Westfield Shopping Centre entrance.

Bus Service	No

General information

Station Operator: HS
Station Code: SFA

Staffing Level: Full Time
CCTV: Yes

Live departures & arrivals for Stratford International

Departures

Arrivals

Live departures for Stratford International
Due	Destination	Platform	Expected
17:47	London St Pancras (Intl) Platform 2	2	On time
17:58	Margate via Canterbury West Platform 3	3	On time
18:01	London St Pancras (Intl) Platform 2	2	On time
18:02	Margate via Faversham Platform 3	3	On time
18:11	London St Pancras (Intl) Platform 2	2	On time
18:14	Sandwich Platform 3	3	On time
18:24	Maidstone West Platform 3	3	On time
18:31	London St Pancras (Intl) Platform 2	2	On time
18:32	Ramsgate via Faversham Platform 3	3	On time
18:47	London St Pancras (Intl) Platform 2	2	On time

Live arrivals at Stratford International
Due	Destination	Platform	Expected
17:46	Dover Priory Platform 2	2	On time
17:57	London St Pancras (Intl) Platform 3	3	On time
18:00	Ramsgate Platform 2	2	On time
18:02	London St Pancras (Intl) Platform 3	3	On time
18:10	Margate Platform 2	2	On time
18:14	London St Pancras (Intl) Platform 3	3	On time
18:23	London St Pancras (Intl) Platform 3	3	On time
18:30	Faversham Platform 2	2	On time
18:32	London St Pancras (Intl) Platform 3	3	On time
18:46	Dover Priory Platform 2	2	On time

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

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