Shortlands

On platform

Platform 1 & 2- Available during staffing hours

Coffee kiosk and Selecta vending machine

Platforms 1/2- Available during staffing hours

Heated waiting room on platform 1/2 Only available when staff present

• Towards Bromley South: Bus stop D in Shortlands Road (what 3 words: mime.held.social)
• Towards Beckenham Junction or Ravensbourne: Bus stop E in Shortlands Road (what 3 words: hurray.crunch.fonts)

Information to plan your onward journey is available in a printable format here

Public telephones are not wheelchair accessible

Platforms 1/2- Available during staffing hours. This toilet is stoma friendly.

Category C. This station does not have step free access. Steps to all platforms.

Accessible taxis are available to book

station forecourt

0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

*Helpline closed on Christmas Day

Assistance navigating through the station and getting on and off trains (by ramp if required although there is no step free access at this station) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the ticket office or you can use the help point.Where staff are not available at the station to assist, we now have a mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.