London Charing Cross

Yes, staff help is available from the Rail Information Point in the Main Concourse beside platform 5 and 6 or from any member of station staff. Mobility assistance can be arranged by contacting Southeastern  on 0845 000222. It is preferred if this assistance is requested 24 hours in advance.

Located on the central passage in the main concourse.

All platforms are partially or fully covered with a canopy.

There is a taxi rank outside the front of the station that is open Monday-Sunday 24 hours.

Buses are available on the strand outside the station. All Transport for London buses are accessible by step free access.

More information about Transport for London buses can be found here

All ticket counters are lowered in this station. The Rail Information point has a lowered counter too.

On the central passage in the main concourse

Located on the central passage in the main concourse. Radar key for accessible toilets

Yes, the station is all on one level and all platforms are reachable by disabled passengers.

Accessible taxis are located outside the front of the station

On the concourse in front of the ticket office.

Yes, but not clearly identified as such. There is a large yellow Hatched box for loading and unloading that mobility passengers may use. It is unsupervised and there is no Help Point available. Help should be requested from the Rail Information Point in the main concourse, or from any member of station staff.

If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator.

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.