Hemel Hempstead Train Station

Address

Hemel Hempstead station
London Road
Hemel Hempstead
HP3 9BQ

Station staff availability

Station staff availability
Mon - Fri	06:00-20:00
Sat	07:00-19:00
Sun	08:00-19:00

For full accessibility information at Hemel Hempstead, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	06:00-20:00
Sat:	07:00-20:00
Sun:	08:00-19:00

0 Station updates

Station details

Accessibility

Station Accessibility
Induction Loop	Yes
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes	Card payment only.
Accessible Toilets	Yes	The accessible toilets (non-RADAR) are located in the Booking Hall Concourse. The toilet facilities are available: Monday - Friday 06:00-20:00, Saturday 07:00-20:00 and Sunday 07:30-19:00. The toilet facilities are not available when the Ticket Office is closed.
Step Free Access	Yes	This station has been classified as a step-free access category B2 station. This means that there is some step-free access to all platforms - please check details. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955 The assistance meeting point is at the ticket office during 'staff help available opening times' When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart. Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform.
Accessible Booking Office Counter	No
Impaired Mobility Set Down	No

Getting to and from the station
Accessible Taxis	Yes	Accessible taxis are available

Staff help
Staff Help Available	Yes	Mon - Fri: 6:00 AM to 8:00 PM Sat: 7:00 AM to 7:00 PM Sun: 8:00 AM to 7:00 PM Staff Help Available Note: This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
Assisted Travel	Yes	We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Helpline Contact	Yes	0800 0248 997
Helpline Opening Hours	Yes	Mon - Sun: 24 Hours
Accessible Public Telephones	Yes	Public telephones are not accessible

Station facilities

Atm Machine	Yes
Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens, Announcements,
Shops	Yes
Station Buffet	Yes
Telephones	Yes
Toilets	Yes	The toilets and accessible toilets (non-RADAR) are located within the Booking Hall Concourse. All toilet facilities are only available during Booking Office opening hours: Monday - Friday 06:00-20:00, Saturday 07:00-20:00 and Sunday 07:30-19:00. The toilet facilities are not available when the Ticket Office is closed.
CCTV	Yes
Baby Change	No
Waiting Room	No

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes
Ticket Office Note		There are 3 Ticket Vending Machines available at Hemel Hempstead, located inside the Booking Hall and outside the station entrance by the short stay car park. These machines accept card payment only.

Smartcards
Smartcard Issued	No
Smartcard Validator	No
Smartcard Topup	No

Oyster Pay as you go Information
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No
Oyster Validator	No
Oyster Topup	No

Passenger services

Website: https://www.nationalrail.co.uk/
Ticket Gate	Yes
Customer Services		Please contact our Contact Centre team on: 0333 311 0006. Who are open during the following times:Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing DayHemel Hempsted is accredited by the Secure Station Scheme
Customer Help Points	Yes
Lost Property Contact Available	No
Customer Services: Please contact our Contact Centre team on: 0333 311 0006. Who are open during the following times:Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing DayHemel Hempsted is accredited by the Secure Station Scheme

Car parking

Car parking	Yes
Name: Station Car Park Operator: SABA UK Spaces: 492 Car Parking Contact Available: No Phone number: 0330 123 5247 Website: https://www.nationalrail.co.uk/ Accessible Car Park Equipment: Yes Accessible Spaces: 10 Accessible Spaces Note: Blue Badge holders can park free of charge but must register for a free parking permit, as described on the Saba Parking Blue Badge Portal. You must register prior to or on the same day as parking on the Saba Blue Badge Portal.	Daily Charge: £10.00 Weekly Charge: £33.40 Monthly Charge: £108.10

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: No Spaces: 200 Type: Stands Location: car park
Cycle Storage CCTV	Yes

Bicycle Storage

Cycle Storage Availability

Yes

Sheltered: No
Spaces: 200
Type: Stands
Location:

car park

Cycle Storage CCTV

Yes

Other transport

Location for Rail Replacement Services	Yes	Rail replacement vehicles will operate from the public service bus stops outside the station entrance. Please check your destination before boarding. Please click here for walking directions from the station to the rail replacement bus stop.
Taxi Rank	Yes	Taxi free phone
Bus Service	Yes	Information to plan your onward journey is available in a printable format here

Location for Rail Replacement Services

Yes

Rail replacement vehicles will operate from the public service bus stops outside the station entrance.

Please check your destination before boarding.

Please click here for walking directions from the station to the rail replacement bus stop.

Taxi Rank

Yes

Taxi free phone

Bus Service

Yes

Information to plan your onward journey is available in a printable format here

General information

Station Operator	LN
Station Code	HML
Staffing Level	partTime

Live departures & arrivals for Hemel Hempstead

Departures

Arrivals

Live departures for Hemel Hempstead
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
11:24	London Euston via Watford Junction Platform 4	4	11:26 2 mins late	n/a
11:33	London Euston via Watford Junction Platform 4	4	On time	n/a
11:42	Milton Keynes Central Platform 3	3	On time	n/a
11:51	Tring Platform 3	3	On time	n/a
11:54	London Euston via Watford Junction Platform 4	4	On time	n/a
12:03	London Euston via Watford Junction Platform 4	4	On time	n/a
12:12	Milton Keynes Central Platform 3	3	On time	n/a
12:21	Tring Platform 3	3	On time	n/a
12:24	London Euston via Watford Junction Platform 4	4	On time	n/a
12:33	London Euston via Watford Junction Platform 4	4	On time	n/a

Live arrivals at Hemel Hempstead
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
11:24	Tring Platform 4	4	11:25 1 min late	n/a
11:32	Milton Keynes Central Platform 4	4	On time	n/a
11:41	London Euston Platform 3	3	On time	n/a
11:50	London Euston Platform 3	3	On time	n/a
11:54	Tring Platform 4	4	On time	n/a
12:02	Milton Keynes Central Platform 4	4	On time	n/a
12:11	London Euston Platform 3	3	On time	n/a
12:20	London Euston Platform 3	3	On time	n/a
12:24	Tring Platform 4	4	On time	n/a
12:32	Milton Keynes Central Platform 4	4	On time	n/a

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

timetables for Hemel Hempstead

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