Hastings

On platform

At the front of the station.

W H smith, Costa Coffee

Coffee shop and Selecta vending machines

Booking Hall - Open 0700-1900 (outside of these hours, access availble on request from staff)

Heated waiting Rooms on the platforms only available when staff are present

Front of the station.

outside station front

Information to plan your onward journey is available in a printable format here

There are only standing height ticket counters available.

Public telephones are not wheelchair accessible

Booking Hall - Open 0700-1900 (outside of these hours, access available on request from staff). This toilet is stoma friendly.

Category A. This station has step free access to all platforms - Step free access direct to platform 1 and 2 from ramp leading off the ticket hall for some Ashford and Brighton/London services. Step free access to platforms 3 and 4 via lifts on the station footbridge. Stepped access between platforms also via the station footbridge.

An Assisted Boarding Point is being piloted at this station for customers requiring assistance boarding the train. For more information visit https://www.southeasternrailway.co.uk/travel-information/more-travel-help/accessible-travel

Accessible taxis are available to book

booking hall

0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524

Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes.  The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed,  the ticket office or you can use the help point.