Gatwick Airport

Available in the airport terminal.

Platforms 1 and 2 and within the airport terminal.

Heated waiting areas are available on platforms

The upper level of the bus station.

Please click the link for details regarding the rail replacement bus location.

Taxis are located in the South Terminal bus Station, about 200 yards from station concourse through airport complex

Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.

This is a Category A station: This station has step-free access to all platforms.

The assistance meeting point is at the assistance desk on the main concourse.

Assistance is available within the station, and from the station to the airport. More effective help can be given if you call 48 hours in advance. Please contact the Gatwick Express assisted travel team for further information.

For help with planning your journey or to book assistance, please contact our assisted travel helpline to discuss your requirements on:

• Phone - 0800 138 1016
• Textphone - 0800 138 1018

A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed. On-train staff are also available to assist you on and off some services.

Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.

Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Gatwick Express.