Travel Support Card
Some of our passengers need more help than others, particularly those with hidden conditions, but we know that this can be difficult to ask for.
With this in mind, we’ve worked together to find a solution that makes getting some extra help, that little bit easier. Our Travel Support Cards can be requested at a station or through our customer services team and are for anyone with a hidden condition, a disability, or anyone who simply needs additional help while at our stations or on our trains.
There is space on the card to tell us a little about what you need. While there’s no pressure to complete all of the detail, there may be a time when this information would be useful to us to help you or the person you’re writing it for.
These cards are available from ticket offices or via customer services (0345 322 7021), but you can also download them here
here, to print off at home.
Contact us if you have any questions, or have a look at our Travel Support Card FAQs for more assistance.
To supplement our Travel Support Card we have produced a Communication Assistance guide.
This has been produced to assist those passengers who may need assistance when at a station or on a train. Passengers may use it if they encounter difficulty in verbal communication or in hearing replies, or indeed if English isn’t their first language.
The guide has been produced in two main colours to help people with different colour contrast requirements. It lists out a number of primary requests made at stations or on trains, illustrating each with an easy to understand symbol so people can show the symbol for their need, either to staff or other passengers.
Download a copy here