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Travel Support Card

Got a question about Travel Support Cards? Find the answers here...

Got a question? We can help...

What are the Travel Support Cards for?

These cards are for those who require a little extra help but who may have difficulty explaining their specific needs or find it hard to discuss. 

Where do I get these cards from?

Passenger Support Cards are available at all Southeastern ticket offices, downloadable from this page or by calling our Customer Services team on 0345 322 7021.

I’d prefer to just ask for help, is that ok?

 Yes of course. If you are happy to do this, then please continue to do so.

What do I do with the card?

There is space on the card to tell us a little about what you need. While there’s no pressure to complete all of the detail, there may be a time when this information would be useful for us to give you the help needed. Once you’ve completed the card simply carry it with you, and if you ever need help put aren’t sure how to ask, then show it to a member of staff. 

Should I use the card to make a request?

Yes, if it’s something that our station staff can do to immediately help then certainly do. However, please be aware that there are some things that they will need to know in advance to be able to assist with, for example if you need travel or assistance booked between a few stations, it’s worth telling us in advance through our Assisted Travel service.

Does this replace the need for people to book assistance?

No, if you know what you’re going to need then please do try and let us know in advance. This gives us time to ensure that everything you need is in place and means we can contact other Train Operating Companies on your behalf if required.

I have a Priority Seat card; do I still need one of these?

Yes, please keep your Priority Seating card. You’ll need it to obtain a priority seat on a train, especially if you have a hidden disability. Our Passenger Support Cards are for those who require a little extra help but who may have difficulty explaining their specific needs or find it hard to discuss, and not specifically for you to get a seat.