Wickford Train Station

Address

Wickford station
Station Approach
Wickford
SS11 7AT

Station staff availability

Station staff availability
Mon - Fri	05:55-21:00
Sat	06:00-21:00
Sun	08:10-20:00

For full accessibility information at Wickford, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	05:55-20:00
Sat:	06:00-19:30
Sun:	08:10-19:30

0 Station updates

Station details

Platform changeover time
If you are changing services at Wickford from / to Southminster from / towards London Liverpool Street and require Passenger Assistance, a minimum 15 minutes changeover time is required between services. There is no step-free access between platforms 1 & 2 and 3 & 4. A route needs to be taken via an underpass. This is approximately 560 metres (6 minutes) long. If you require assistance between platforms, we recommend that you book Passenger Assistance in advance. Please contact our Assisted Travel Team for more information:
- Telephone: 0800 028 2878 (free from landlines and mobiles)
- Text Type: 18001 0800 028 2878

Accessibility

Station Accessibility
Induction Loop	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes
Accessible Toilets	Yes
Step Free Access	No	This station has step free access to each platform. HOWEVER PLEASE NOTE, not step free between platforms. Southend platform is step free from the car park and the London bound entrance is via Market avenue approximately 10 min walk away. This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is the ticket office.
Accessible Booking Office Counter	No
Wheelchairs Available	No
Impaired Mobility Set Down	No

Getting to and from the station
Accessible Taxis	Yes	Details of nearest taxis are shown on station information poster

Staff help
Staff Help Available	Yes	Mon - Fri: 5:55 AM to 9:00 PM Sat: 6:00 AM to 9:00 PM Sun: 8:10 AM to 8:00 PM Staff Help Available Note: Mobile assistance teams operate within the area and can be available for booked assistance. Customers wanting to turn up and go can do so when the ticket office is open and will be assisted as soon as possible. Booking is recommended.
Assisted Travel	Yes	We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Helpline Contact	Yes	0800 028 28 78
Helpline Opening Hours	Yes	Mon - Sun: 8:00 AM to 8:00 PM
Accessible Public Telephones	No

Station facilities

Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens, Arrival Screens, Announcements,
Shops	Yes	Coffee Link
Station Buffet	Yes	Coffee kiosk
Toilets	Yes	The toilets are located on Platform 3. Accessible toilet is located in the T/O compound and is available during ticket office operation only.
CCTV	Yes
Atm Machine	No
Baby Change	No
Telephones	No
Waiting Room	No	Located on Platform 3. Available during opening hours

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes

Smartcards
Smartcard Issued	Yes
Smartcard Validator	Yes
Smartcard Topup	Yes

Oyster Pay as you go Information
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No
Oyster Validator	No
Oyster Topup	No

Passenger services

Website: https://www.greateranglia.co.uk/lost-property
Customer Services		Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).Closed on Christmas Day and Boxing Day.
Customer Help Points	Yes	Located on platform 2.
Lost Property Contact Available	No
Ticket Gate	No
Customer Services: Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).Closed on Christmas Day and Boxing Day.

Car parking

Car parking	Yes
Name: Station Car Park Operator: National Car Parks Ltd Spaces: 416 Car Parking Contact Available: No Phone number: 0345 050 7080 Website: http://www.ncp.co.uk Accessible Car Park Equipment: Yes Accessible Spaces: 8	Daily Charge: £8.20 Weekly Charge: £39.44 Monthly Charge: £140.00
Name: Premium Bay Operator: National Car Parks Ltd Spaces: 11 Car Parking Contact Available: No Phone number: 0345 050 7080 Website: http://www.ncp.co.uk Accessible Car Park Equipment: Yes

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: Yes Spaces: 56 Type: Compounds,Stands,Racks Location: A secure 50-space cycle compound is available in the car park(key fob required, speak to station staff for availability). An additional 25-hoop cycle storage area is outside the front of the station.
Cycle Storage CCTV	Yes

Bicycle Storage

Cycle Storage Availability

Yes

Sheltered: Yes
Spaces: 56
Type: Compounds,Stands,Racks
Location:

A secure 50-space cycle compound is available in the car park(key fob required, speak to station staff for availability).

An additional 25-hoop cycle storage area is outside the front of the station.

Cycle Storage CCTV

Yes

Other transport

Location for Rail Replacement Services	Yes	Substitute bus services call at the bus stop at station entrance
Bus Service	Yes	Local Bus stops outside station. Wickford is a PlusBus location click here to see the PlusBus map
Taxi Rank	No

General information

Station Operator	LE
Station Code	WIC
Staffing Level	partTime

Live departures & arrivals for Wickford

Departures

Arrivals

Live departures for Wickford
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
18:22	Southend Victoria Platform 2	2	On time	n/a
18:31	London Liverpool Street Platform 3	3	18:32 1 min late	n/a
18:31	Southend Victoria Platform 2	2	18:32 1 min late	n/a
18:35	Southminster Platform 2	2	On time	n/a
18:44	Southend Victoria Platform 2	2	On time	n/a
18:51	London Liverpool Street Platform 3	3	On time	n/a
19:01	Southend Victoria Platform 2	2	On time	n/a
19:10	London Liverpool Street Platform 3	3	On time	n/a
19:14	Southend Victoria Platform 2	2	On time	n/a
19:18	Southminster Platform 1	1	On time	n/a

Live arrivals at Wickford
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
18:22	London Liverpool Street Platform 2	2	On time	n/a
18:26	Southminster Platform 1	1	On time	n/a
18:30	London Liverpool Street Platform 2	2	18:31 1 min late	n/a
18:31	Southend Victoria Platform 3	3	18:32 1 min late	n/a
18:34	London Liverpool Street Platform 2	2	18:35 1 min late	n/a
18:44	London Liverpool Street Platform 2	2	On time	n/a
18:51	Southend Victoria Platform 3	3	On time	n/a
19:00	London Liverpool Street Platform 2	2	On time	n/a
19:05	Southminster Platform 1	1	On time	n/a
19:10	Southend Victoria Platform 3	3	On time	n/a

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

timetables for Wickford

No timetables.

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