Twickenham
Ticket office
Closed now
| Mon - Fri: | 6:40 AM to 8:20 PM |
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| Sat: | 6:40 AM to 8:20 PM |
| Sun: | 7:40 AM to 7:10 PM |
Station details
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AlertsFull detailsHide detailsTravel to Twickenham for rugby matches.
Due to ongoing improvement works at Twickenham station as shown below, customers are advised to use Whitton station if possible.
Station Improvement Work
From Summer 2017, a new development of 115 homes at Twickenham is being put into place. As part of the plans, a new station is being built around a brand new public plaza. The plaza will include shops and create a modern gateway to Twickenham. You can see the plans on twickenhamforward.com.
From the end of August 2017, there is a new station entrance and temporary ticket office from the side of Platform 3.
At the temporary station:- Train services will continue to operate as planned.
- You are able to access ticket machines.
- Staff will be able to assist you between 0840 and 2020 Monday to Saturday and from 0740 until 1910 on Sundays.
- There are replacement cycle parking facilities.
- There is one Blue Badge holders bay, one 'Kiss and Ride' bay and two taxi pick up and drop off bays adjacent to the new station entrance.
- The new station is expected to open in Spring 2019 and the project is due to be completed by the end of 2020. It will have lifts to the platforms, a significantly larger ticket office and more cycle parking spaces, as well as a pedestrian walkway to Moormead.
General information
| Station Operator: SW | |
| Station Code: TWI |
| Staffing Level: partTime | |
| CCTV: Yes |
Ticket buying & collection
| False | Oyster Pre Pay |
| True | Oyster Validator |
| False | Smartcard Issued |
| False | Smartcard Validator |
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Travelcard: Zone 5 |
| True | Oyster Topup |
| True | Prepurchase Collection |
| False | Smartcard Topup |
| True | Ticket Machine |
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Ticket Office Note: Outside the station entrance and in the booking hall |
Passenger services
| False> | Lost Property Contact Available |
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Website: Go to website |
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| True | Ticket Gate |
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Customer Services: Please contact our Customer Service Centre on 0345 6000 650 |
| False> | Left Luggage Contact Available |
| True | Customer Help Points |
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Customer Help Points Note: Help points are available on all platforms |
Station facilities
| False> | Atm Machine |
| True | Baby Change |
| False | Bureau De Change |
| False | Post Box |
| True | Seated Area |
| False | First Class Lounge |
| True | Shops |
| False | Showers |
| True | Station Buffet |
| True | Telephones (Cards & Coins) |
| True | Toilets |
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Toilets Note: The toilets are located on all the platforms. The National key toilets are located on Platforms 3 and 5; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: radar@radar.org.uk. |
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| False | Tourist Information Office |
| False | Trolleys |
| False | WebKiosk |
| False | WiFi |
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Wifi Note: |
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| False | Waiting Room |
Car parking
| true | Car parking |
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Name: Station Car Park Operator: Spaces: 43 Annual Charge: £1039.50 Daily Charge: £7.80 Monthly Charge: £119.70 Off Peak Charge: £2.00 Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: £359.10 Weekly Charge: £39.00 |
| False | Car Parking Contact Available |
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Phone number: Website: Go to website Note: Weekend tickets available after 1200 Friday £7.00 Off Peak from 1600 Monday to Saturday |
Cycling
| True | Cycle Storage Availability |
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Sheltered: Yes Booking hall exit and car park |
| True | Cycle Storage CCTV |
Other transport
| False | Taxi Rank |
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| False | Car Hire |
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| False | Airport |
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| False | Metro |
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| True | Bus Service |
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Bus Service Note: Information to plan your onward journey is available in a printable format here |
Accessibility
| True | Accessible Booking Office Counter |
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| False | Accessible Public Telephones |
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| True | National Key Toilets |
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| True | Induction Loop |
| True | Wheelchairs Available |
| True | Ramp For Train Access |
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| True | Step Free Access |
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Step Free Access Note: Twickenham is fully accessible to wheelchair users. Access to platforms 4 and 5 (for trains to Reading, Wimbledon, Windsor, Richmond, Clapham and London Waterloo) is via a staff-operated stair lift. Please ask a member of staff for assistance. Access to platform 3 (for stopping services to London Waterloo and all Waterloo bound services on match days) is via the car park - please approach staff at the main entrance who will be happy to assist you. Staff available between 0615 - 2245. |
| False | Accessible Taxis |
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| True | Accessible Ticket Machines |
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Accessible Ticket Machines Note: All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details |
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| False | Impaired Mobility Set Down |
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