Tunbridge Wells
Ticket office
Closed now
| Mon - Fri: | 5:55 AM to 9:40 PM |
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| Sat: | 6:30 AM to 8:40 PM |
| Sun: | 7:45 AM to 9:55 PM |
Station details
| Station Operator: SE | |
| Station Code: TBW |
| Staffing Level: Full Time | |
| CCTV: Yes |
| Oyster Pre Pay | No |
| Oyster Validator | No |
| Smartcard Issued | Yes |
| Smartcard Validator | Yes |
| Oyster Topup | No |
| Prepurchase Collection | Yes |
| Smartcard Topup | Yes |
| Ticket Machine | Yes |
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Penalty Fares: Applicable Operators: Southeastern |
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Ticket Office Note: On way in to access trains |
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| Lost Property Contact Available | Yes |
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Phone number:
0345 322 7021 Website: Go to website |
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| Ticket Gate | Yes |
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Customer Services: This station has Secure station accreditation - For more information contact 0345 322 7021 |
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| Customer Help Points | Yes |
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Customer Help Points Note: On platform |
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| Atm Machine | Yes |
| Baby Change | Yes |
| Seated Area | Yes |
| Passenger Information Systems | Yes |
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Passenger Information Systems Note: Departure Screens, Announcements, Arrival Screens, |
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| Shops | Yes |
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Shops Note: newspapers |
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| Station Buffet | Yes |
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Station Buffet Note: Coffee shop |
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| Telephones (Cards & Coins) | Yes |
| Toilets | Yes |
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Toilets Note: There are toilets on Platform 1 and platform 2.- Available during staffing hours |
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| Waiting Room | No |
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Waiting Room Note: on both platforms |
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| Car parking | Yes |
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Name: Premium Car Park Operator: Saba Spaces: Annual Charge: £1501.40 Daily Charge: N/A Monthly Charge: N/A Off Peak Charge: N/A Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: N/A Weekly Charge: N/A |
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| Car Parking Contact Available | No |
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Phone number: Website: Go to website Note: Annual season holders only |
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| Cycle Storage Availability | Yes |
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Sheltered: Yes |
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| Cycle Storage CCTV | No |
| Location for Rail Replacement Services | Yes |
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Location For Rail Replacement Service Note: Outside of platform 1 |
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| Taxi Rank | Yes |
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Taxi Rank Note: both sides of station |
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| Bus Service | Yes |
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Bus Service Note: Information to plan your onward journey is available in a printable format here |
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| Accessible Booking Office Counter | Yes |
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Accessible Booking Office Counter Note: There are standing height and wheelchair height ticket counters available. |
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| Accessible Public Telephones | No |
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Accessible Public Telephones Note: Public telephones are not wheelchair accessible |
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| Accessible Toilets | Yes |
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Accessible Toilets Note: On Platform 1 and Platform 2.- Available during staffing hours |
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| Induction Loop | Yes |
| Wheelchairs Available | Yes |
| Ramp For Train Access | Yes |
| Step Free Access | No |
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Step Free Access Note: This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 1 for services towards London via the main entrance. Step free access to platform 2 via the lift from Mount Pleasant Road entrance for services towards Hastings. Step free interchange between platforms via steep path approximately 200 metres. Step access between platforms via the station footbridge. |
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| Accessible Taxis | No |
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Accessible Taxis Note: Accessible taxis are available to book |
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| Accessible Ticket Machines | Yes |
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Accessible Ticket Machines Note: booking hall |
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| Impaired Mobility Set Down | Yes |
| Helpline Contact | Yes |
| 0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524 | |
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Helpline Contact Note: *Helpline closed on Christmas Day |
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| Staff Help Available | Yes |
| Mon - Fri: 5:00 AM to 1:45 AM Sat: 5:00 AM to 2:15 AM Sun: 6:30 AM to 12:30 AM |
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Staff Help Available Note: Assistance is available from this station from First to Last trains. |
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Assisted Travel: Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can book assistance up to 12 hours before your journey or up to 10pm the day before - whichever is the shorter time. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point. |
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Live departures & arrivals for Tunbridge Wells
| Due | Destination | Platform | Expected | Train Length | further details |
|---|---|---|---|---|---|
| 00:05 | Tonbridge Platform 1 | 1 | On time | coaches | See details on departure to Tonbridge |
| 00:35 | Tonbridge Platform 1 | 1 | On time | coaches | See details on departure to Tonbridge |
| 00:41 | Hastings Platform 1 | 1 | On time | coaches | See details on departure to Hastings |
| Due | Destination | Platform | Expected | Train Length | further details |
|---|---|---|---|---|---|
| 00:28 | London Charing Cross Platform 1 | 1 | On time | coaches | See details on departure to London Charing Cross |
| 00:40 | London Charing Cross Platform 1 | 1 | On time | coaches | See details on departure to London Charing Cross |
| 01:27 | London Cannon Street Platform | On time | coaches | See details on departure to London Cannon Street |