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Last updated: 14:00

Tunbridge Wells

Address

Tunbridge Wells station
Mount Pleasant Road
Tunbridge Wells
TN1 1BT

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Ticket office

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Station details

  • On weekdays, the busiest times at this station are generally between 07:00 and 08:30 and 16:30 and 18:00. 

Station Operator: SE
Station Code: TBW
Staffing Level: Full Time
CCTV: Yes

Oyster Pre Pay No
Oyster Validator No
Smartcard Issued Yes
Smartcard Validator Yes
Oyster Topup No
Prepurchase Collection Yes
Smartcard Topup Yes
Ticket Machine Yes
Penalty Fares:
Applicable Operators: Southeastern
Ticket Office Note:
On way in to access trains

Lost Property Contact Available Yes
Phone number: 0345 322 7021
Website: Go to website
Ticket Gate Yes
Customer Services:
This station has Secure station accreditation - For more information contact 0345 322 7021
Customer Help Points Yes
Customer Help Points Note:
On platform

Atm Machine Yes
Baby Change Yes
Seated Area Yes
Passenger Information Systems Yes
Passenger Information Systems Note:
Departure Screens, Announcements,
Shops Yes
Shops Note:
newspapers
Station Buffet Yes
Station Buffet Note:
Coffee shop and Selecta vending machines
Telephones (Cards & Coins) Yes
Toilets Yes
Toilets Note:
On Platform 1 and Platform 2 - Available during staffing hours
Waiting Room No
Waiting Room Note:
Heated waiting room on both platforms Only available when staff present

Car parking Yes
Name: Premium Car Park
Operator: APCOA Parking
Spaces:

Annual Charge: £1540.40
Daily Charge: N/A
Monthly Charge: N/A
Off Peak Charge: N/A
Six Monthly Charge: N/A
Per Hour Charge: N/A
Three Monthly Charge: N/A
Weekly Charge: N/A
Car Parking Contact Available No
Phone number: 0330 333 9232
Website: Go to website
Note:

See www.southeasternrailway.co.uk/carparks for further details 

Number of accessible spaces: 4

Parking is free for disabled customers displaying a valid Blue Badge in any car parking space

Cycle Storage Availability Yes

Sheltered: Yes
Spaces: 118
Type: Stands
Location: car park, Platform 1& outside station
Cycle Storage CCTV No

Location for Rail Replacement Services Yes
Location For Rail Replacement Service Note:

Outside of platform 1 
Taxi Rank Yes
Taxi Rank Note:

both sides of station
Bus Service Yes
Bus Service Note:

Information to plan your onward journey is available in a printable format here

Accessible Booking Office Counter Yes
Accessible Booking Office Counter Note:
There are standing height and wheelchair height ticket counters available.
Accessible Public Telephones No
Accessible Public Telephones Note:

Public telephones are not wheelchair accessible
Accessible Toilets Yes
Accessible Toilets Note:
On Platform 1 and Platform 2 - Available during staffing hours
Induction Loop Yes
Wheelchairs Available Yes
Ramp For Train Access Yes
Step Free Access No
Step Free Access Note:
Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 1 for services towards London via the main entrance. Step free access to platform 2 via the lift from Mount Pleasant Road entrance for services towards Hastings.  Step free interchange between platforms via steep path approximately 200 metres. Step access between platforms via the station footbridge.
Accessible Taxis No
Accessible Taxis Note:

Accessible taxis are available to book
Accessible Ticket Machines Yes
Accessible Ticket Machines Note:

booking hall
Impaired Mobility Set Down Yes
Helpline Contact Yes
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Helpline Contact Note:
*Helpline closed on Christmas Day
Staff Help Available Yes
Mon - Fri: 5:00 AM to 1:45 AM
Sat: 5:00 AM to 1:45 AM
Sun: 7:20 AM to 12:30 AM
Assisted Travel:
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes.  The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed,  the ticket office or you can use the help point.

Live departures & arrivals for Tunbridge Wells

Departures
Arrivals
Live departures for Tunbridge Wells
Due Destination Platform Expected Usual Seat AvailabilityUsual seat availability Train LengthCoaches further details 
14:09 Hastings Platform 2 2 On time
8 See details on departure to Hastings
14:09 London Charing Cross Platform 1 1 On time
8 See details on departure to London Charing Cross
14:39 London Charing Cross Platform 1 1 On time
8 See details on departure to London Charing Cross
14:41 Hastings Platform 2 2 On time
8 See details on departure to Hastings
15:09 Hastings Platform On time
8 See details on departure to Hastings
15:09 London Charing Cross Platform On time
8 See details on departure to London Charing Cross
15:21 London Charing Cross Platform On time
n/a
 10 See details on departure to London Charing Cross
15:39 London Charing Cross Platform On time
8 See details on departure to London Charing Cross
15:41 Hastings Platform On time
8 See details on departure to Hastings
15:51 London Charing Cross Platform On time
n/a
 10 See details on departure to London Charing Cross
Live arrivals at Tunbridge Wells
Due Destination Platform Expected Usual Seat AvailabilityUsual seat availability Train LengthCoaches further details 
14:08 Hastings Platform 1 1 On time
8 See details on departure to Hastings
14:08 London Charing Cross Platform 2 2 On time
8 See details on departure to London Charing Cross
14:38 Hastings Platform 1 1 On time
8 See details on departure to Hastings
14:40 London Charing Cross Platform 2 2 On time
8 See details on departure to London Charing Cross
15:08 Hastings Platform On time
8 See details on departure to Hastings
15:08 London Charing Cross Platform On time
8 See details on departure to London Charing Cross
15:28 Tonbridge Platform On time
n/a
 10 See details on departure to Tonbridge
15:38 Hastings Platform On time
8 See details on departure to Hastings
15:40 London Charing Cross Platform On time
8 See details on departure to London Charing Cross
15:58 London Charing Cross Platform On time
n/a
 8 See details on departure to London Charing Cross

Usual seating availability

More info
  • Many seats available
  • Plenty of seats available
  • Some seats available
  • Only a few seats available
  • Standing room only
  • n/a
    Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

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