Tunbridge Wells Train Station

Address

Tunbridge Wells station
Mount Pleasant Road
Tunbridge Wells
TN1 1BT

Station staff availability

Station staff availability
Mon - Fri	05:00-01:45
Sat	05:00-01:45
Sun	07:20-00:30

For full accessibility information at Tunbridge Wells, view our accessibility info below.

Ticket office availability

Ticket office availability
Mon - Fri:	05:55-21:40
Sat:	06:30-20:40
Sun:	07:45-21:55

0 Station updates

Station details

The gents toilets on platform 1 are out of use.

Accessibility

Station Accessibility
Accessible Booking Office Counter	Yes	There are standing height and wheelchair height ticket counters available.
Induction Loop	Yes
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Accessible Ticket Machines	Yes	booking hall
Accessible Toilets	Yes	On Platform 1 and Platform 2 - Available during staffing hours. This toilet is stoma friendly
Step Free Access	No	Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 1 for services towards London via the main entrance. Step free access to platform 2 via the lift from Mount Pleasant Road entrance for services towards Hastings. Step free interchange between platforms via steep path approximately 200 metres. Step access between platforms via the station footbridge.
Impaired Mobility Set Down	Yes

Getting to and from the station
Accessible Taxis	Yes	Accessible taxis are available to book

Staff help
Staff Help Available	Yes	Mon - Fri: 5:00 AM to 1:45 AM Sat: 5:00 AM to 1:45 AM Sun: 7:20 AM to 12:30 AM
Assisted Travel	Yes	Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
Helpline Contact	Yes	0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Accessible Public Telephones	Yes	Public telephones are not wheelchair accessible

Station facilities

Atm Machine	Yes
Baby Change	Yes	Only available when staff present
Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens, Announcements,
Shops	Yes	newspapers
Station Buffet	Yes	Coffee shop and Selecta vending machines
Telephones	Yes
Toilets	Yes	On Platform 1 and Platform 2 - Available during staffing hours
CCTV	Yes
Waiting Room	No	Heated waiting room on both platforms Only available when staff present

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes
Ticket Office Note		The ticket office by the entrance to Platform 2, is staffed on Monday to Friday only from 06:00 to 14:30. Outside of these times, please visit the main ticket office by the entrance to Platform 1.

Smartcards
Smartcard Issued	Yes
Smartcard Validator	Yes
Smartcard Topup	Yes

Oyster Pay as you go Information
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No
Oyster Validator	No
Oyster Topup	No

Passenger services

Lost Property Contact Available	Yes	Phone number: 0345 322 7021 Website: https://www.nationalrail.co.uk/
Ticket Gate	Yes
Customer Services		This station has Secure station accreditation - For more information contact 0345 322 7021
Customer Help Points	Yes	On platform
Customer Services: This station has Secure station accreditation - For more information contact 0345 322 7021

Car parking

Car parking	Yes
Name: Premium Car Park Operator: APCOA Parking Spaces: 0 Notes: Annual season holders only Car Parking Contact Available: No Phone number: 0330 333 9232 Website: https://www.southeasternrailway.co.uk/carparks Note: Annual season holders only Accessible Car Park Equipment: No Accessible Spaces Note: Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.	Daily Charge: £9.00 Weekly Charge: £36.10 Monthly Charge: £126.80
Name: Station Car Park Operator: APCOA Parking Spaces: 75 Notes: From 5th March 2023 - new off peak evening rate (after 18:00) - £2.50 Car Parking Contact Available: No Phone number: 0330 333 9232 Website: https://www.southeasternrailway.co.uk/carparks Note: Annual season holders only Accessible Car Park Equipment: No Accessible Spaces: 4 Accessible Spaces Note: Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.
Name: Station Car Park Operator: Southeastern Spaces: 214 Car Parking Contact Available: No Phone number: 0330 333 9232 Website: https://www.southeasternrailway.co.uk/carparks Note: Annual season holders only Accessible Car Park Equipment: No Accessible Spaces Note: Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: Yes Spaces: 118 Type: Stands Location: car park, Platform 1& outside station Note: You may leave your cycle in the rack provided however you do so at your own risk.
Cycle Storage CCTV	No

Bicycle Storage

Cycle Storage Availability

Yes

Sheltered: Yes
Spaces: 118
Type: Stands
Location:

car park, Platform 1& outside station

Note:

You may leave your cycle in the rack provided however you do so at your own risk.

Cycle Storage CCTV

Other transport

Location for Rail Replacement Services	Yes	Outside of platform 1 (what 3 words: bronze.deed.judge)
Taxi Rank	Yes	both sides of station
Bus Service	Yes	Information to plan your onward journey is available in a printable format here

General information

Station Operator	SE
Station Code	TBW
Staffing Level	Full Time

Live departures & arrivals for Tunbridge Wells

Departures

Arrivals

Live departures for Tunbridge Wells
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
09:10	London Charing Cross Platform 1	1	09:14 4 mins late
09:18	Hastings Platform 2	2	On time
09:19	London Charing Cross Platform 1	1	On time
09:40	London Charing Cross Platform 2	2	On time
09:41	Hastings Platform 1	1	On time
09:49	London Charing Cross Platform 2	2	On time	n/a
10:10	Hastings		On time
10:10	London Charing Cross		On time
10:19	London Charing Cross		On time
10:39	London Charing Cross		On time

Live arrivals at Tunbridge Wells
Due	Destination	Platform	Expected	Usual Seat AvailabilityUsual seat availability
08:55	London Charing Cross Platform 2	2	08:56 1 min late
09:06	Hastings Platform 1	1	09:13 7 mins late
09:12	London Charing Cross Platform 2	2	09:14 2 mins late
09:24	London Charing Cross Platform 1	1	On time	n/a
09:35	Hastings Platform 2	2	On time
09:40	London Charing Cross Platform 1	1	On time
09:54	London Charing Cross Platform 2	2	On time
10:08	London Charing Cross		On time
10:09	Hastings		On time
10:23	London Charing Cross		On time

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

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