Thetford

Help points available on platforms 1 and 2

Womens and accessible toilets are available in the waiting room on platform 1 and mens on platform 2.

Toilets at this station are available at the following times:

Weekdays (Mon - Fri) 07:00 : 13:00
Saturdays 07:00 : 13:00
Sundays closed

Under the canopy on platform 1 and next to the ticket office on platform 2

Replacement transport stop on the station forecourt

Local bus services

Whilst this station technically has step free access to each platform PLEASE NOTE we do not advise customers with restricted mobility to use platform 1 (arriving from Ely or departing for Norwich) as the route to the platform is along an unsurfaced road without a footpath and a long walking route from the ticket office. There is no step free access between platforms. For trains towards Ely (platform 2) the step free access it through the station car park off Station Road.

This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the ticket office when open or on the platform next to the boarding ramp when closed and the on-board staff will assist you to board and alight.

Details of nearest taxis are shown on station information poster

Assistance at this station is provided by a staff member during ticket office opening hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is highly recommended 

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.