Stoke-on-Trent
Ticket office
Closed now
| Mon - Fri: | 5:55 AM to 8:00 PM |
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| Sat: | 6:25 AM to 7:30 PM |
| Sun: | 8:55 AM to 8:30 PM |
Station details
General information
| Station Operator: VT | |
| Station Code: SOT |
| Staffing Level: Full Time | |
| CCTV: Yes |
Ticket buying & collection
| False | Oyster Pre Pay |
| False | Oyster Validator |
| False | Smartcard Issued |
| False | Smartcard Validator |
| False | Oyster Topup |
| True | Prepurchase Collection |
| False | Smartcard Topup |
| True | Ticket Machine |
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Ticket Office Note: Ticket machines can be found in the booking hall. |
Passenger services
| False> | Lost Property Contact Available |
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Website: Go to website |
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| True | Ticket Gate |
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Customer Services: Customers are encouraged to approach a member of station staff with any customer information enquiry. |
| False> | Left Luggage Contact Available |
| True | Customer Help Points |
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Station facilities
| True> | Atm Machine |
| True | Baby Change |
| False | Bureau De Change |
| True | Post Box |
| True | Seated Area |
| True | First Class Lounge |
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First Class Lounge Note:
Located Platform 1
Tickets Accepted Virgin Business, First Open or Advance First tickets. You can only enter the lounge on the travel date shown on your ticket.
Facilities Dedicated business areas with telephone points, desks, and screens with updated train information.
Refreshments Tea, coffee, soft drinks.
Wi-Fi Wi-Fi is available
Showers Showers are not available |
| True | Shops |
| False | Showers |
| True | Station Buffet |
| False | Telephones (Cards & Coins) |
| True | Toilets |
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Toilets Note: The accessible toilets are located on Platform 1 and 2. The National key toilet is located on Platform 1; these toilets are operated by a radar key. |
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| False | Tourist Information Office |
| True | Trolleys |
| False | WebKiosk |
| True | WiFi |
| True | Waiting Room |
Car parking
| true | Car parking |
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Name: Stoke on Trent Car Park 1 (South End of Platform 1) Operator: Virgin Trains Spaces: 157 Annual Charge: £1200.00 Daily Charge: £12.00 Monthly Charge: £132.00 Off Peak Charge: N/A Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: £374.00 Weekly Charge: N/A |
| False | Car Parking Contact Available |
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Phone number: Website: Go to website Note: The weekend rate is applicable on bank holidays |
Cycling
| True | Cycle Storage Availability |
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Sheltered: Yes |
| True | Cycle Storage CCTV |
Other transport
| False | Taxi Rank |
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| False | Car Hire |
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| False | Airport |
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| False | Metro |
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| True | Bus Service |
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Bus Service Note: Information to plan your onward journey is available in a printable format here |
Accessibility
| True | Accessible Booking Office Counter |
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| False | Accessible Public Telephones |
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| False | National Key Toilets |
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| True | Induction Loop |
| True | Wheelchairs Available |
| True | Ramp For Train Access |
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| True | Step Free Access |
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| False | Accessible Taxis |
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Accessible Taxis Note: By the North end of platform 1 |
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| False | Accessible Ticket Machines |
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| True | Impaired Mobility Set Down |
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