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Stoke-on-Trent

Address

Stoke-on-Trent station
Station Road
Stoke-on-Trent
ST4 2AA

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Ticket office

Mon - Fri:	5:55 AM to 8:00 PM
Sat:	6:25 AM to 7:30 PM
Sun:	8:55 AM to 8:30 PM

0 Station updates

Station details

Stoke-on-Trent station repair work
Please be aware scaffolding is being installed in different parts of the station to enable Network Rail to carry out work to repair the station’s roof and stonework. We’re sorry for the disruption during this time. If you need any extra assistance navigating the station, please speak to a member of the Avanti West Coast team.

General information

Station Operator: VT
Station Code: SOT

Staffing Level: Full Time
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay	No
Oyster Validator	No
Smartcard Issued	No
Smartcard Validator	Yes

Penalty Fares: Applicable Operators: Southeastern
Oyster Topup	No
Prepurchase Collection	Yes
Smartcard Topup	Yes
Ticket Machine	Yes
Ticket Office Note: Ticket machines can be found in the booking hall.

Passenger services

Website: https://www.nationalrail.co.uk/
Lost Property Contact Available	Yes
Ticket Gate	Yes
Customer Services: Customers are encouraged to approach a member of station staff with any customer information enquiry.

Customer Help Points	Yes

Station facilities

Atm Machine	Yes
Baby Change	Yes
Seated Area	Yes
Passenger Information Systems	Yes
Passenger Information Systems Note: Departure Screens, Arrival Screens, Announcements,

Shops	Yes
Station Buffet	Yes
Telephones	No
Toilets	Yes
Toilets Note: The accessible toilets are located on Platform 1 and 2. The National key toilet is located on Platform 1; these toilets are operated by a radar key.
Waiting Room	Yes
Waiting Room Note: Platforms 1 & 2

Car parking

Car parking	Yes

Name: Stoke on Trent Car Park 1 (South End of Platform 1)
Operator: Avanti West Coast
Spaces: 157
Notes:

For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website

Different rates apply to non rail users, please speak to a member of staff.

Car Parking Contact Available: No
Phone number:
Website: https://www.nationalrail.co.uk/
Note:

For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website

Different rates apply to non rail users, please speak to a member of staff.

Accessible Car Park Equipment: No
Accessible Spaces: 6

Daily Charge: £12.50
Monthly Charge: £132.00

Name: Stoke on Trent Car Park 2 (North End of Platform 1)
Operator: Avanti West Coast
Spaces: 24
Notes:

For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website.

Different rates apply to non rail users, please speak to a member of staff.

Car Parking Contact Available: No
Phone number:
Website: https://www.nationalrail.co.uk/
Note:

For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website

Different rates apply to non rail users, please speak to a member of staff.

Accessible Car Park Equipment: No

Daily Charge: £12.50
Monthly Charge: £132.00

Name: Stoke on Trent Car Park 3 (Adjacent to Platform 2/3)
Operator: Avanti West Coast
Spaces: 308
Notes:

For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website

Different rates apply to non rail users, please speak to a member of staff.

Car Parking Contact Available: No
Phone number:
Website: https://www.nationalrail.co.uk/
Note:

For information how to get to the car park, plus work out the cost of your stay, visit the Avanti West Coast website

Different rates apply to non rail users, please speak to a member of staff.

Accessible Car Park Equipment: Yes
Accessible Spaces: 15

Daily Charge: £12.50
Monthly Charge: £132.00

Cycling

Cycle Storage Availability

Sheltered: Yes
Spaces: 88
Type: Compounds,Lockers,Stands
Location:

all platforms

Note:

The cycle hub on Platform 1 has space for 63 cycles. There are stands for 28 cycles on Platform 1 and a further 24 stands for cycles in Car Park 3 (Platform 2/3).

63 spaces in platform 1 cycle hub

14 hoops on platform 1 (2 x cycles per hoop = 28 spaces)

12 hoops in car park 3 (2 x cycles per hoop = 24 spaces)

Cycle Storage CCTV	Yes

Other transport

Location for Rail Replacement Services	Yes
Location For Rail Replacement Service Note: Rail replacement coach services can be found at the front of the station.
Taxi Rank	No

Bus Service	Yes
Bus Service Note: Information to plan your onward journey is available in a printable format here

Accessibility

Accessible Booking Office Counter	Yes
Induction Loop	Yes
Accessible Public Telephones	No
Accessible Toilets	No
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Step Free Access	Yes
Step Free Access Note: This station has step-free access to all platforms / the platform

Accessible Taxis	Yes
Accessible Taxis Note: By the North end of platform 1
Accessible Ticket Machines	No
Impaired Mobility Set Down	Yes
Helpline Contact	Yes
08000 158 123 (08000 158 124 Textphone)
Staff Help Available	Yes
Mon - Fri: 5:30 AM to 12:00 AM Sat: 5:30 AM to 11:30 PM Sun: 7:30 AM to 12:00 AM
Assisted Travel: We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Live departures & arrivals for Stoke-on-Trent

Departures

Arrivals

Many seats available
Plenty of seats available
Some seats available
Only a few seats available
Standing room only
n/a

Data unavailable

Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk

timetables for Stoke-on-Trent

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