Ponders End
Ticket office
Closed now
Station details
| Station Operator: LE | |
| Station Code: PON |
| Staffing Level: partTime | |
| CCTV: Yes |
| True | Oyster Pre Pay |
| True | Oyster Validator |
| False | Smartcard Issued |
| True | Smartcard Validator |
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Travelcard: Zone 5 |
| True | Oyster Topup |
| True | Prepurchase Collection |
| False | Smartcard Topup |
| True | Ticket Machine |
| False> | Lost Property Contact Available |
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Website: Go to website |
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Customer Services: Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
| True | Customer Help Points |
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| False> | Atm Machine |
| False | Baby Change |
| True | Seated Area |
| True | Passenger Information Systems |
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Passenger Information Systems Note: |
| False | Shops |
| False | Station Buffet |
| False | Telephones (Cards & Coins) |
| False | Toilets |
| False | Waiting Room |
| false | Car parking |
| True | Cycle Storage Availability |
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Sheltered: Yes |
| True | Cycle Storage CCTV |
| True | Location for Rail Replacement Services |
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Location For Rail Replacement Service Note: If we cannot run train services because of engineering works, please use Southbury Station as an alternative |
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| False | Taxi Rank |
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| True | Bus Service |
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Bus Service Note: Transport for London buses operate from outside the station |
| False | Accessible Booking Office Counter |
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| False | Accessible Public Telephones |
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| False | National Key Toilets |
| True | Induction Loop |
| False | Wheelchairs Available |
| False | Ramp For Train Access |
| True | Step Free Access |
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Step Free Access Note: Step free access to both platforms via a ramped footbridge. This station is categorised
as a B1 station based on ORR classification of step free access
https://orr.gov.uk/rail/licensing/licensing-the-railway/accessible-travel-policy |
| False | Accessible Taxis |
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Accessible Taxis Note: Details of nearest taxis are shown on station information poster |
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| True | Accessible Ticket Machines |
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| False | Impaired Mobility Set Down |
| True | Helpline Contact |
| 0800 028 28 78 | |
| True | Helpline Opening Hours |
| Mon - Sun: | 8:00 AM to 8:00 PM |
| Helpline Note: 08:00 - 20:00 |