Ponders End Train Station

Address

Ponders End station
South Street
Ponders End
EN3 4QB

Station staff availability

Staff Help Available Note:

This is a Driver only operated train service and the station is unstaffed. Staff help is available on request only. Customers are advised to use Tottenham Hale (2.5 miles south) for trains towards London or Cambridge. An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended

Ticket office availability

Unstaffed

0 Station updates

Station details

Accessibility

Station Accessibility
Induction Loop	Yes
Accessible Ticket Machines	Yes
Step Free Access	No	This station has step free access to both platforms via a ramped footbridge. This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is the platform.
Accessible Booking Office Counter	No
Wheelchairs Available	No
Ramp For Train Access	No
Accessible Toilets	No
Impaired Mobility Set Down	No

Getting to and from the station
Accessible Taxis	Yes	Details of nearest taxis are shown on station information poster

Staff help
Staff Help Available	Yes	Staff Help Available Note: This is a Driver only operated train service and the station is unstaffed. Staff help is available on request only. Customers are advised to use Tottenham Hale (2.5 miles south) for trains towards London or Cambridge. An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended
Assisted Travel	Yes	We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Helpline Contact	Yes	0800 028 28 78
Helpline Opening Hours	Yes	Mon - Sun: 8:00 AM to 8:00 PM
Accessible Public Telephones	No

Station facilities

Seated Area	Yes
Passenger Information Systems	Yes	Passenger Information Systems Note: Departure Screens, Arrival Screens, Announcements,
CCTV	Yes
Atm Machine	No
Baby Change	No
Shops	No
Station Buffet	No
Telephones	No
Toilets	No
Waiting Room	No

Ticket buying & collection

Ticket office availability
Ticket Machine	Yes

Smartcards
Smartcard Validator	Yes
Travelcard		Zone 5
Smartcard Issued	No
Smartcard Topup	No

Oyster Pay as you go Information
Oyster Validator	Yes
Oyster Topup	Yes
Prepurchase Collection	Yes
Penalty Fares		Applicable Operators: Southeastern
Oyster Pre Pay	No

Passenger services

Website: https://www.greateranglia.co.uk/lost-property
Customer Services		Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).Closed on Christmas Day and Boxing Day.
Customer Help Points	Yes
Lost Property Contact Available	No
Ticket Gate	No
Customer Services: Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).Closed on Christmas Day and Boxing Day.

Car parking

Car parking	No

Cycling

Bicycle Storage
Cycle Storage Availability	Yes	Sheltered: Yes Spaces: 6 Type: Stands,Lockers Location: Within station
Cycle Storage CCTV	Yes

Bicycle Storage

Cycle Storage Availability

Yes

Sheltered: Yes
Spaces: 6
Type: Stands,Lockers
Location:

Within station

Cycle Storage CCTV

Yes

Other transport

Location for Rail Replacement Services	Yes	Not served by rail replacement- diversionary route available
Bus Service	Yes	Transport for London buses operate from outside the station
Taxi Rank	No
Tube, Overground and Tram links	No

General information

Station Operator	LE
Station Code	PON
Staffing Level	unstaffed

Live departures & arrivals for Ponders End

Departures

Arrivals

Live departures for Ponders End
Due	Destination	Platform	Expected	Usual Seat AvailabilitySeat availability
08:58	Hertford East Platform 2	2	08:59 1 min late	n/a
09:05	London Liverpool Street Platform 1	1	09:06 1 min late	n/a
09:28	Hertford East Platform 2	2	On time	n/a
09:36	London Liverpool Street Platform 1	1	On time	n/a
09:56	Hertford East Platform 2	2	On time	n/a
10:06	London Liverpool Street Platform 1	1	On time	n/a
10:26	Hertford East Platform 2	2	On time	n/a
10:36	London Liverpool Street Platform 1	1	On time	n/a
10:56	Hertford East Platform 2	2	On time	n/a

Hertford East