Norwich
Ticket office
Open now
Station details
| Station Operator: LE | |
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| Station Code: NRW |
| Staffing Level: Full Time | |
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| CCTV: Yes |
| Oyster Pre Pay | No |
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| Oyster Validator | No |
| Smartcard Issued | Yes |
| Smartcard Validator | Yes |
| Oyster Topup | No |
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| Prepurchase Collection | Yes |
| Smartcard Topup | Yes |
| Ticket Machine | Yes |
| Lost Property Contact Available | No |
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Website: Go to website |
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| Ticket Gate | Yes |
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Ticket Gate Comments: Norwich station has Secure Station Acreditation |
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Customer Services: Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
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| Customer Help Points | Yes |
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Customer Help Points Note: on concourse |
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| Atm Machine | Yes |
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| Baby Change | Yes |
| Seated Area | Yes |
| Passenger Information Systems | Yes |
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Passenger Information Systems Note: Departure Screens, Announcements, Arrival Screens, |
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| Shops | Yes |
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Shops Note: News agent Mini supermarket Passport Photo Booth |
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| Station Buffet | Yes |
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Station Buffet Note: Coffee shop Cold drinks vending machine Food vending machine Food outlet (Seating available) Food outlet (Seating unavailable) |
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| Telephones (Cards & Coins) | Yes |
| Toilets | Yes |
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Toilets Note: All toilets are located on the concourse including the accessible (radar key) toilet |
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| Waiting Room | No |
| Car parking | Yes |
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Name: Station Car Park Operator: National Car Parks Ltd Spaces: 62 Annual Charge: £2163.00 Daily Charge: £13.00 Monthly Charge: £216.00 Off Peak Charge: £12.00 Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: £618.00 Weekly Charge: £55.00 |
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| Car Parking Contact Available | No |
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Phone number: Website: Go to website |
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| Cycle Storage Availability | Yes |
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Sheltered: Yes |
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| Cycle Storage CCTV | Yes |
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| Location for Rail Replacement Services | Yes |
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Location For Rail Replacement Service Note: Replacement transport stop on station forecourt |
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| Taxi Rank | Yes |
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Taxi Rank Note: Taxi rank at front of station |
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| Bus Service | Yes |
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Bus Service Note: 'First' operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus 'First' routes 25 & 35 link the rail station forecourt with the city centre and Norwich University. Buy a Norwich PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. For details: www.plusbus.info
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| Accessible Booking Office Counter | Yes |
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| Accessible Public Telephones | No |
| Accessible Toilets | Yes |
| Induction Loop | Yes |
| Wheelchairs Available | Yes |
| Ramp For Train Access | Yes |
| Step Free Access | Yes |
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Step Free Access Note: This station has step free access to all platforms. This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is the information desk in booking hall. |
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| Accessible Taxis | No |
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Accessible Taxis Note: Details of nearest taxis are shown on station information poster |
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| Accessible Ticket Machines | Yes |
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Accessible Ticket Machines Note: Ticket machines are located in the ticket hall and on the station concourse. |
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| Impaired Mobility Set Down | Yes |
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Impaired Mobility Set Down Note: At the main station entrance |
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| Helpline Contact | Yes |
| 0800 028 28 78 | |
| Helpline Opening Hours | Yes |
| Mon - Sun: 8:00 AM to 8:00 PM | |
| Staff Help Available | Yes |
| Mon - Fri: 4:30 AM to 1:30 AM Sat: 4:30 AM to 1:30 AM Sun: 6:00 AM to 1:30 AM |
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Staff Help Available Note: Assistance is provided by station staff during the hours of train service operation. Booking is recommended |
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Assisted Travel: As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile. |
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Live departures & arrivals for Norwich
| Due | Destination | Platform | Expected | Usual Seat AvailabilityUsual seat availability | Train LengthCoaches | further details |
|---|---|---|---|---|---|---|
| 05:06 | Great Yarmouth Platform 5A | 5A | On time |
n/a
|
See details on departure to Great Yarmouth | |
| 05:10 | Sheringham Platform 6 | 6 | On time |
n/a
|
See details on departure to Sheringham | |
| 05:25 | London Liverpool Street Platform 4 | 4 | On time |
n/a
|
See details on departure to London Liverpool Street | |
| 05:33 | Cambridge Platform 5B | 5B | On time |
n/a
|
See details on departure to Cambridge | |
| 05:36 | Lowestoft Platform 1A | 1A | On time |
n/a
|
See details on departure to Lowestoft | |
| 05:40 | Sheringham Platform 6 | 6 | On time |
n/a
|
See details on departure to Sheringham | |
| 05:49 | Liverpool Lime Street Platform | On time |
n/a
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See details on departure to Liverpool Lime Street | ||
| 06:00 | London Liverpool Street Platform 2 | 2 | On time |
n/a
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See details on departure to London Liverpool Street | |
| 06:11 | Great Yarmouth via Acle Platform 1A | 1A | On time |
n/a
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See details on departure to Great Yarmouth via Acle | |
| 06:24 | London Liverpool Street Platform 2 | 2 | On time |
n/a
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See details on departure to London Liverpool Street |
| Due | Destination | Platform | Expected | Usual Seat AvailabilityUsual seat availability | Train LengthCoaches | further details |
|---|---|---|---|---|---|---|
| 06:15 | Great Yarmouth Platform 1 | 1 | On time |
n/a
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See details on departure to Great Yarmouth | |
| 06:27 | Lowestoft Platform 6 | 6 | On time |
n/a
|
See details on departure to Lowestoft | |
| 06:40 | Cromer Platform 4 | 4 | On time |
n/a
|
See details on departure to Cromer | |
| 06:57 | Great Yarmouth Platform 5 | 5 | On time |
n/a
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See details on departure to Great Yarmouth |
Usual seating availability
More info-
Many seats available
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Plenty of seats available
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Some seats available
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Only a few seats available
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Standing room only
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n/aData unavailable
Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk