Norwich
Ticket office
Open now
Station details
| Station Operator: LE | |
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| Station Code: NRW |
| Staffing Level: Full Time | |
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| CCTV: Yes |
| Oyster Pre Pay | No |
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| Oyster Validator | No |
| Smartcard Issued | Yes |
| Smartcard Validator | Yes |
| Oyster Topup | No |
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| Prepurchase Collection | Yes |
| Smartcard Topup | Yes |
| Ticket Machine | Yes |
| Lost Property Contact Available | No |
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Website: Go to website |
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| Ticket Gate | Yes |
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Ticket Gate Comments: Norwich station has Secure Station Acreditation |
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Customer Services: Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. |
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| Customer Help Points | Yes |
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Customer Help Points Note: on concourse |
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| Atm Machine | Yes |
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| Baby Change | Yes |
| Seated Area | Yes |
| Passenger Information Systems | Yes |
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Passenger Information Systems Note: Departure Screens, Announcements, Arrival Screens, |
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| Shops | Yes |
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Shops Note: News agent Mini supermarket Passport Photo Booth |
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| Station Buffet | Yes |
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Station Buffet Note: Coffee shop Cold drinks vending machine Food vending machine Food outlet (Seating available) Food outlet (Seating unavailable) |
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| Telephones (Cards & Coins) | Yes |
| Toilets | Yes |
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Toilets Note: All toilets are located on the concourse including the accessible (radar key) toilet |
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| Waiting Room | No |
| Car parking | Yes |
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Name: Station Car Park Operator: National Car Parks Ltd Spaces: 62 Annual Charge: £2163.00 Daily Charge: £13.00 Monthly Charge: £216.00 Off Peak Charge: £12.00 Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: £618.00 Weekly Charge: £55.00 |
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| Car Parking Contact Available | No |
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Phone number: Website: Go to website |
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| Cycle Storage Availability | Yes |
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Sheltered: Yes |
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| Cycle Storage CCTV | Yes |
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| Location for Rail Replacement Services | Yes |
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Location For Rail Replacement Service Note: Replacement transport stop on station forecourt |
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| Taxi Rank | Yes |
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Taxi Rank Note: Taxi rank at front of station |
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| Bus Service | Yes |
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Bus Service Note: 'First' operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus 'First' routes 25 & 35 link the rail station forecourt with the city centre and Norwich University. Buy a Norwich PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. For details: www.plusbus.info
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| Accessible Booking Office Counter | Yes |
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| Accessible Public Telephones | No |
| Accessible Toilets | Yes |
| Induction Loop | Yes |
| Wheelchairs Available | Yes |
| Ramp For Train Access | Yes |
| Step Free Access | Yes |
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Step Free Access Note: This station has step free access to all platforms. This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is the information desk in booking hall. |
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| Accessible Taxis | No |
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Accessible Taxis Note: Details of nearest taxis are shown on station information poster |
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| Accessible Ticket Machines | Yes |
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Accessible Ticket Machines Note: Ticket machines are located in the ticket hall and on the station concourse. |
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| Impaired Mobility Set Down | Yes |
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Impaired Mobility Set Down Note: At the main station entrance |
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| Helpline Contact | Yes |
| 0800 028 28 78 | |
| Helpline Opening Hours | Yes |
| Mon - Sun: 8:00 AM to 8:00 PM | |
| Staff Help Available | Yes |
| Mon - Fri: 4:30 AM to 1:30 AM Sat: 4:30 AM to 1:30 AM Sun: 6:00 AM to 1:30 AM |
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Staff Help Available Note: Assistance is provided by station staff during the hours of train service operation. Booking is recommended |
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Assisted Travel: We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
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Live departures & arrivals for Norwich
| Due | Destination | Platform | Expected | Usual Seat AvailabilityUsual seat availability | Train LengthCoaches | further details |
|---|---|---|---|---|---|---|
| 11:27 | Stansted Airport Platform 6 | 6 | On time |
n/a
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See details on departure to Stansted Airport | |
| 11:32 | London Liverpool Street Platform 2 | 2 | On time |
n/a
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See details on departure to London Liverpool Street | |
| 11:36 | Great Yarmouth via Reedham Platform 5 | 5 | On time |
n/a
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See details on departure to Great Yarmouth via Reedham | |
| 11:45 | Sheringham Platform 6 | 6 | On time |
n/a
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See details on departure to Sheringham | |
| 11:56 | Liverpool Lime Street Platform | On time |
n/a
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See details on departure to Liverpool Lime Street | ||
| 12:00 | London Liverpool Street Platform 1 | 1 | On time |
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See details on departure to London Liverpool Street | |
| 12:05 | Lowestoft Platform 5B | 5B | On time |
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See details on departure to Lowestoft | |
| 12:28 | Stansted Airport Platform 3 | 3 | On time |
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See details on departure to Stansted Airport | |
| 12:32 | London Liverpool Street Platform 2 | 2 | On time |
n/a
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See details on departure to London Liverpool Street | |
| 12:36 | Great Yarmouth via Acle Platform 6 | 6 | On time |
n/a
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See details on departure to Great Yarmouth via Acle |
| Due | Destination | Platform | Expected | Usual Seat AvailabilityUsual seat availability | Train LengthCoaches | further details |
|---|---|---|---|---|---|---|
| 11:10 | Sheffield Platform | 11:14 4 mins late |
n/a
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See details on departure to Sheffield | ||
| 11:22 | London Liverpool Street Platform 1 | 1 | On time |
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See details on departure to London Liverpool Street | |
| 11:31 | Cambridge Platform 3 | 3 | On time |
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See details on departure to Cambridge | |
| 11:35 | Lowestoft Platform 6 | 6 | On time |
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See details on departure to Lowestoft | |
| 11:41 | Sheringham Platform 5B | 5B | On time |
n/a
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See details on departure to Sheringham | |
| 11:45 | London Liverpool Street Platform 2 | 2 | On time |
n/a
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See details on departure to London Liverpool Street | |
| 11:51 | Great Yarmouth Platform 6 | 6 | On time |
n/a
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See details on departure to Great Yarmouth | |
| 12:14 | Liverpool Lime Street Platform | On time |
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See details on departure to Liverpool Lime Street | ||
| 12:25 | London Liverpool Street Platform 1 | 1 | On time |
n/a
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See details on departure to London Liverpool Street | |
| 12:33 | Lowestoft Platform 5 | 5 | On time |
n/a
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See details on departure to Lowestoft |
Usual seating availability
More info-
Many seats available
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Plenty of seats available
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Some seats available
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Only a few seats available
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Standing room only
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n/aData unavailable
Usual seat availability is based on information we hold for the last 7 days. Availability is stated for many, but not all, trains operated by Southeastern. We're working hard to expand this information for all our services.
To feedback on this pilot, email seats@southeasternrailway.co.uk